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All Journal Humanis : Jurnal Ilmu-Ilmu Sosial dan Humaniora Jurnal Studi Manajemen dan Bisnis Unisda Journal of Mathematics and Computer Science (UJMC) J-MACC : Journal of Management and Accounting EDUTEC : Journal of Education And Technology BERNAS: Jurnal Pengabdian Kepada Masyarakat REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat ADILLA: Jurnal Ilmiah Ekonomi Syari'ah Jurnal Pengabdian Masyarakat: BAKTI KITA Journal of Sustainable Community Development Journal of Social Comunity Services Jurnal Pengabdian Kepada Masyarakat Business and Applied Management Journal Fundamental and Applied Management Journal
Muhammad Hafidh Nashrullah
Universitas Islam Darul Ulum Lamongan
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Perceived Value as a Mediator of Service Experience, Atmosphere, and Customer Engagement on Customer Satisfaction: Evidence From Fitness Center Customers in Lamongan Nawari; Muhammad Hafidh Nashrullah; Siti Shoimah
Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): June
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i2.864

Abstract

Indonesia’s expanding fitness industry has intensified competition, making customer satisfaction crucial for retention and sustainability. However, limited research explains how Service Experience, Atmosphere, and Customer Engagement influence satisfaction through Perceived Value in local fitness-center contexts. This study aims to analyze the effects of Service Experience, Atmosphere, and Customer Engagement on Customer Satisfaction, with Perceived Value as a mediating variable among fitness-center members in Lamongan. A quantitative explanatory design was applied using a cross-sectional survey. Structured questionnaires were distributed to 220 active members, and the proposed relationships were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The findings show that Service Experience, Atmosphere, and Customer Engagement positively and significantly affect Perceived Value. Customer Engagement and Perceived Value positively and significantly affect Customer Satisfaction. Atmosphere has no significant direct effect, while Service Experience has a significant negative direct effect on Customer Satisfaction. Perceived Value mediates the effects of all three antecedents on Customer Satisfaction. The study concludes that Perceived Value is a central mechanism linking service-related experiences to satisfaction and supporting stronger customer loyalty, competitiveness, and long-term relationships in Indonesia’s increasingly competitive local fitness service market today.
Institutionalizing Social Entrepreneurship in Pesantren Business Units: A Qualitative Study of Sustainable Community Empowerment in East Java Muhammad Hafidh Nashrullah; Ahmad Munir Hamid; Nawari; Ishfaq Ahmed
ADILLA : Jurnal Ilmiah Ekonomi Syari'ah Vol. 9 No. 2 (2026): Juli
Publisher : Universitas Islam Darul 'ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/adilla.v9i2.8033

Abstract

This study examines the institutionalization of social entrepreneurship within pesantren (Islamic boarding school) business units in East Java and its contribution to sustainable community empowerment. A qualitative multiple-case study approach was employed, using in-depth interviews, participant observation, and document analysis across five pesantren with established business units. The findings reveal that social entrepreneurship is institutionalized through the integration of Islamic values, local wisdom, and entrepreneurial practices. Visionary leadership, stakeholder collaboration, hybrid social-commercial strategies, and organizational learning emerge as the main institutional drivers. The study introduces the concept of Spiritual-Social Value Recoupling, describing how religious values reshape business practices to prioritize social welfare alongside economic sustainability. Despite challenges related to resource dependency, leadership succession, and mission drift, pesantren business units have generated multidimensional impacts, including economic empowerment, educational improvement, social welfare, and environmental responsibility. The findings enrich social entrepreneurship theory within faith-based organizations and provide practical insights for strengthening sustainable community development.
Co-Authors Agung Novianto Ahmad Munir Hamid Anindya Pradipta Hutami Fatichatur Rachmaniyah Fita Velina Sari Ilmiatul Khoiriyah Ishfaq Ahmed Kis’atin Nuroh MELATI, PUPUT Melda Juliza Moh Ali Wafa Moh. Azus Shony Azar Moh. Azus Shony Azar Muh Barid Nizarudin Wajdi Muhammad Faizin Nasikhin, Muh. Nur Ali Khoirun Nawari Nawari Nawari Nisaul Barokati Seliro Wangi Nisaul Barokati Seliro Wangi Novi Darmayanti Novita Eka Chandra Nurul Fadillah Rifky Ardhana Kisno Saputra Rozi, Ahmad Fathur Shofa’atul Muniroh Siti Nur Alifiyah Siti Shoimah Slamet Riyadi Slamet Riyadi Sukesi Sukesi . Syifa Khuriyatuz Zahro Vegi Ayu Indah Waedaramae, Waefatimoh Wahyuningtyas, Eka Yoga Amar Pradana