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All Journal SEGMEN Jurnal Manajemen dan Bisnis IJBE (Integrated Journal of Business and Economics) EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan Dinasti International Journal of Education Management and Social Science International Journal of Business, Humanities, Education and Social Sciences (IJBHES) Kepariwisataan: Jurnal Ilmiah Jurnal Fokus Manajemen Bisnis Journal of International Conference Proceedings INJURITY: Journal of Interdisciplinary Studies Jurnal Indonesia Sosial Sains E-JURNAL AKUNTANSI
Bambang Moertono Setiawan
Universitas Teknologi Yogyakarta
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Public Health Social Sciences

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THE EFFECT OF QUALITY TANGIBLES, RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATY ON PATIENT SATISFACTION AT QUEEN LATIFA GENERAL HOSPITAL Purwanti, Siti; Sugiyanto, Bambang; Wening, Nur; Moertono, Bambang
Jurnal Internasional Bisnis, Humaniora, Pendidikan dan Ilmu Sosial Vol 1 No 1 (2019): International Journal of Business, Humanities, Education and Social Sciences
Publisher : Universitas Teknologi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46923/ijbhes.v1i1.21

Abstract

Background:Queen Latifa General Hospital is type D hospital that will be developed to be type C hospital. Thisdevelopment is done to further improve the service and claim value of BPJS to increase the welfareat Queen Latifa General Hospital, to fulfill the procurement of service facilities and to increase theconsumer satisfaction as well. It needs to do the research about how the level of patient satisfactiontowards the service of Queen Latifa General Hospital so that it is able to know about quality ofhospital service in order to be type C hospital in the future. Method:This research uses non-experimental quantitative design, with descriptive regression design, theresearch design used is cross sectional because the data collection of independent variables anddependent variable are done simultaneously at the same time, that is the quality of service towardsthe patient satisfaction at Queen Latifa General Hospital. Results and Discussion:From the results of F test in this study, it is obtained the F value is 12.32 with a significance number(P value) of 0.000. With 95% significance level, it means that variable of Tangibles, Reliability,Responsiveness, Assurance, Empathy have significant influence on patient satisfaction variable.The value of Adjusted R2 is 0.64 which means that the independent variable (Tangibles,Reliability, Responsiveness, Assurance, Empathy) can explain the dependent variable (Patientsatisfaction) of 64%, while the rest is explained by other factors which are not examined. Theresults of Multiple Regression Analysis Value of 0.29 on tangibles variable is positive, the valueof -0.24 in Reliability variable is negative, the value of -0.21 on responsiveness variable isnegative, the value of 0.64 on assurance variable is positive, and the value of 0.35 on the empathyvariable is positive, so that it can be concluded that the higher the quality of empathy, the higherthe patient satisfaction will be. Conclusion:The service quality at Queen Latifa General Hospital has been running well in terms of quality oftangibles, reliability, responsiveness, assurance, and empathy.
DISCIPLINE ANALYSIS, MOTIVATION AND PERFORMANCE: Case Study of Polri Members at the Kulonprogo Public Service Mall (2019) Patongai, Andi Mayasari; Zulhawati; Setiawan, Bambang Moertono
Jurnal Internasional Bisnis, Humaniora, Pendidikan dan Ilmu Sosial Vol 1 No 2 (2019): International Journal of Business, Humanities, Education and Social Sciences
Publisher : Universitas Teknologi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46923/ijbhes.v1i2.41

Abstract

The purpose of this research is to determine wheater discipline, motiation and job performance having high rates on Public Service in MPP Kulon Progo. The respondens are 30 from Samsat Kulon Progo consist of 10 from Satintelkan and 20 from Satlantas. Data use questionnaire with Likert scale for measurement. Queastionnaire consist of 13 for dicipline, 14 for motivation and 10 for job performance. Analysis data use means analysis that compared by normal curve score. This research aims to analyzing the indicators of each dimention with means scales. The result of the research has evidanced that firmness of disciplines, need for self esteem of motivation and job quantity of job performance have 4.43, 4.47, and 4.70 which highest means, having best category. Justice of diciplines, self actualization of motivation and attitude of job performance have 4.23, 4.25 and 4.53 whisch lowest means, having best category. The main conclution that can be drawn in this study are disciplines, motivation and job performance officer Polres Kulon Progo in MPP Kulon Progo have been very good for firmsness, self esteem and job quantity also needed enhancement on justice, self actualization and attitude for better public service.
PERENCANAAN STRATEGI BISNIS HOTEL GRAND KEISHA YOGYAKARTA Novel, Ibnu; Moertono, Bambang
Kepariwisataan: Jurnal Ilmiah Vol. 13 No. 03 (2019): Kepariwisataan: Jurnal Ilmiah
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47256/kepariwisataan.v13i03.32

Abstract

Tight competition among hotels in Special Region of Yogyakarta requires each hotel to implement its best business strategy to guarantee their business goals as targeted. The hotels, therefore, needs to manage their strategy. Strategy management is a science that learn how to manage a company in a comprehensive and integrated way; it provides reasons what make some companies achieve their glorious time and some companies do not. This research aims to formulate Business Strategic Planning for Hotel Grand Keisha in order to win competition. This research employs analytical methodology of PESTLE (Politic, Economic, Social, Technology, Legal and Environment), SWOT (Strengths, Weakness, Opportunity, Threats) by using EFAS (External Factor Analysis Summary) matrix, IFAS (Internal Factor Analysis Summary) matrix, SWOT matrix, and Grand Strategy matrix. This is qualitative descriptive research. Data collection is conducted through observation, interviews, documentation, triangulation, and literature study. Quality and rating of this research is gained through Focused Group Discussion. This research shows that Hotel Grand Keisha obtains 2.56 of EFAS – 2.52 of IFAS and place Hotel Grand Keisha on Quadrant 1 with alternative strategies of market penetration, market development, and product development. Keywords: PESTLE Analysis, SWOT Analysis, SWOT Matrix, Grand Strategy Matrix
PENGARUH BUDAYA ORGANISASI, MOTIVASI, DAN KOMPETENSI TERHADAP KINERJA PERSONEL ESELON PEMBANTU PIMPINAN DI RESIMEN X Wisnu Wibowo; M Al-Amin; Zulhawati Zulhawati; Bambang Moertono Setiawan; Nur Wening
SEGMEN Jurnal Manajemen dan Bisnis Vol 16, No 1 (2020): SEGMEN Jurnal Manajemen dan Bisnis
Publisher : FE Program Studi Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (430.767 KB) | DOI: 10.37729/sjmb.v16i1.5898

Abstract

Staff performance is very important for an organization because it shows how organization perform to achieve their goals. As an organizational resource that has feelings and thoughts, there are a lot of things that can affect staff performance such as organizational culture, motivation, and competency. Therefore, the aim of this study is to examine the influence of organizational culture, motivation, and competency to performance of staff at Resimen X. The method used in this research is quantitative method by using mulitiple linear regression equation. Data was obtained from 42 respondents at administration and logistics department, security and operation department, education assessment department, and education department of Resimen X by using questionnaire. The sampling technique used in this research is saturated samples. The results of this research shows that organizational culture, motivation, and competency simultaneously have significant influence to performance (28,978 > 4,34) with coefficient of determination is 69,6%. As partial results, organizational culture has no significant influence to performance (- 0,914 < 2,024), motivation has significant influence to performance (5,425 > 2,024), and competency has no significant influence to performance (1,551 < 2,024). Keywords: organizational culture, motivation, competency, and performance.
PERENCANAAN STRATEGI BISNIS HOTEL GRAND KEISHA YOGYAKARTA Ibnu Novel; Bambang Moertono
Kepariwisataan: Jurnal Ilmiah Vol 13, No 3 (2019): Kepariwisataan: Jurnal Ilmiah
Publisher : Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tight competition among hotels in Special Region of Yogyakarta requires each hotel to implement its best business strategy to guarantee their business goals as targeted. The hotels, therefore, needs to manage their strategy. Strategy management is a science that learn how to manage a company in a comprehensive and integrated way; it provides reasons what make some companies achieve their glorious time and some companies do not. This research aims to formulate Business Strategic Planning for Hotel Grand Keisha in order to win competition. This research employs analytical methodology of PESTLE (Politic, Economic, Social, Technology, Legal and Environment), SWOT (Strengths, Weakness, Opportunity, Threats) by using EFAS (External Factor Analysis Summary) matrix, IFAS (Internal Factor Analysis Summary) matrix, SWOT matrix, and Grand Strategy matrix. This is qualitative descriptive research. Data collection is conducted through observation, interviews, documentation, triangulation, and literature study. Quality and rating of this research is gained through Focused Group Discussion. This research shows that Hotel Grand Keisha obtains 2.56 of EFAS – 2.52 of IFAS and place Hotel Grand Keisha on Quadrant 1 with alternative strategies of market penetration, market development, and product development.Keywords: PESTLE Analysis, SWOT Analysis, SWOT Matrix, Grand Strategy Matrix
Strategi Pengembangan Koperasi Simpan Pinjam dan Pembiayaan Syariah (Studi Kasus Pada KSPPS “Xyz”) Abdul Latip; Bambang S Moertono; Nur Wening
EBBANK Vol 10, No 2 (2019): EBBANK Vol 10 No 2 Desember 2019
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1429.934 KB)

Abstract

Penelitian ini bertujuan ; untuk mengidentifikasi faktor eksternal dan faktor internal, posisi strategis dan merumuskan rencana strategis KSPPS “Xyz”. Penelitian ini disusun dengan metode diskriptif kualitatif tentang manajemen strategis KSPPS “Xyz” dengan pendekatan analisis lingkungan eksternal dan lingkungan internal, melalui analisis SWOT, analisis Matriks SWOT, Analisis Matriks IFE, EFE dan IE, dan analisis Matriks SPACE. Melalui metode analisis tersebut diketahui perusahaan berada pada posisi defensif, artinya perusahaan berada pada posisi yang kurang kuat dalam bersaing. Perusahaan disarankan menerapkan strategi-strategi;  (1) menyusun langkah yang tepat dan efektif dalam melakukan inovasi produk dan penetrasi pasar; (2) menekankan program pemasaran dan SDM yang memiliki tingkat keberhasilan tinggi; (3) diperlukan adanya kontrol kerja yang lebih kuat dengan meningkatkan kualitas budaya kerja yang dimulai dengan peningkatan kualitas kepemimpinan di semua bagian.
Analisis Strategi Kepemimpinan Dalam Perencanaan dan Penyerapan Anggaran (Studi Kasus Pada Dinas X Tahun 2018) Nur Ratri Purnomo Wulan; Bambang Moertono S
EBBANK Vol 10, No 2 (2019): EBBANK Vol 10 No 2 Desember 2019
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (616.271 KB)

Abstract

Absorption of the budget that is not in accordance with the targets specified in the planning may be influenced by the leadership in making budget planning, then the purpose of this study is to analyze the leadership strategy in planning and absorption of the budget. This type of research is qualitative descriptive with SWOT analysis method, by conducting interviews with echelon 4 (four) and 3 (three) officials at Dinas x with respondents as many as 15 (fifteen) people.The results of the study show that it is necessary for leaders who have competencies according to position, leadership, training in budget planning and related party coordination, monitoring evaluation of absorption, making Budget Implementation Documents as guidelines supported by financial management capabilities and additional human resources which play a role in planning and absorption of budgets.Some suggestions that can be applied at Dinas X are to improve leadership, optimal quality of planning and absorption to achieve the organization's vision, namely the realization of Sleman people who are more prosperous, independent, cultured and integrated e-Government system towards Smart Regency in 2021
EFFECT OF WORK MOTIVATION, WORK RULES AND WORKLOAD ON THE PERFORMANCE OF LECTURERS IN UNIVERSITIES Bambang Moertono Setiawan; Zulhawati Zulhawati; Joko Sutopo
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.417

Abstract

The challenge of lecturers in improving competency and competition is one of the references in the development of higher education institutions. Lecturers become one of the elements of success in achieving the vision and mission of universities or colleges. So that in order to achieve the target or goal, it is supported by achieving good lecturer performance. In this study, we will discuss how the relationship of improving the quality of performance and motivation of all levels in achieving a superior university through. University performance can be influenced by work motivation, workload and work rules. In order to achieve the most effective performance, special attention is needed for the performance of lecturers as the primary implementers of the education process in higher education. The purpose of this study was to analyse the positive direct effect of work motivation, workload and work rules on the performance of lecturers in universities. The object of this study took data at the University of X. Where in this study the analysis carried out on the performance of the lecturer with this variable showed the direct work motivation results on the performance of the lecturer. Other variables can also be seen from the organisation's work and workload in the organisation, if appropriately needed, it will produce good competence and quality of service from the three things needed by associations, research and community service in higher education.
CHATBOT SERVICES AT EDUCATIONAL INSTITUTIONS WITH CUSTOMER RELATIONSHIP MANAGEMENT Bambang Moertono Setiawan; Zulhawati Zulhawati; Agra Laksmi Maitri; Joko Sutopo
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (36.314 KB) | DOI: 10.32535/jicp.v2i1.404

Abstract

Online services at Educational Institutions are currently an essential means of interacting with customers both for promotion, academic services or various information on agency activities. The problem that occurs is limited service time that cannot be continuously online, outside working hours and customers who do not have time, to come to the institution to get various information. This study seeks to develop a solution to create a service interaction system that can provide answers automatically online, known as chatbot. The method developed in this chatbot uses text-based data mining that combines database work processes using Customer Relationship Management (CRM). The results of this study found that the relationship between customer interactions, institutions and chatbot applications were reviewed with CRM in the information service satisfaction level of 82% of the use of chatbot. Chatbot can help meet customer and institutional information needs.
Penyusunan Strategi Marketing (Studi Kasus pada Pancawarna Tour dan Travel) Inke Febi Safitri; Bambang Moertono S
Jurnal Indonesia Sosial Sains Vol. 3 No. 03 (2022): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (837.392 KB) | DOI: 10.59141/jiss.v3i03.553

Abstract

Banyak perusahaan mengalami penurunan penjualan di saat Pandemi Covid-19 termasuk Pancawarna Tour & Travel. Penelitian ini bertujuan untuk merumuskan strategi marketing yang tepat untuk Pancawarna Tour & Travel. Penelitian dilakukan pada bulan Desember 2021. Jenis penelitian deskriptif dengan pendekatan kualitatif. Metode pengumpulan data dengan wawancara, dan dokumentasi. Teknik analisis data menggunakan analisis SWOT. Hasil penelitian menunjukkan bahwa posisi pemasaran Pancawarna Tour & Travel pada kuadran I yaitu maksi-maksi sehingga strategi agresif yang diterapkan. Strategi yang sesuai untuk Pancawarna Tour & Travel adalah: membuat paket-paket wisata yang diminati wisatawan domestik dan mancanegara, meningkatkan kerjasama dengan komponen-komponen pariwisata, memperkuat kerjasama tim marketing, meningkatkan kualitas pelayanan dengan menjamin keamanan wisatawan, menjaga stabilitas keuangan perusahaan dan memperluas pangsa pasar dengan meningkatkan promosi di berbagai media secara offline dan online. Pancawarna Tour & Travel disarankan menciptakan paket wisata yang unik agar menjadi keunggulan kompetitif yang berkelanjutan. Disarankan pula untuk membuat angket kepada wisatawan sebagai bahan evaluasi tim penelitian dan pengembangan untuk lebih inovatif dalam membuat paket-paket pariwisata.
Co-Authors Abdul Latip Agra Laksmi Maitri Akhirudin Akhirudin Akhirudin, Akhirudin Bambang Sugiyanto, Bambang Briyan Efflin Syahputra Denny, Eggie Nuravita Emita Wahyu Astami Ibnu Novel Inke Febi Safitri Irkham, Muhammad Daffa Joko Sutopo M Al-Amin Marwan Marwan Nofiani, Delly Novel, Ibnu Nur Ratri Purnomo Wulan Nur Wening Nur Wening Nur Wening, Nur Patongai, Andi Mayasari Purwanti, Siti Rusmin Rusmin Soedarmadi, Yanies Novira Sujoko Sujoko Sujoko Ulinnuhaa, M Ihkam Umi Alvianti Wisnu Wibowo Zulhawati