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Kepatuhan komunikasi SBAR dalam pelaksanaan transfer pasien ruang rawat inap ke ruang intensif oleh PPJA di ruang rinjani: Studi kasus Wanda, Ira Purba; Asmaningrum, Nurfika; Faradisa, Elok; Suparman, Maman
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 2 (2026): February Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i2.2461

Abstract

Background: Communication failure during critical patient transfer is a leading cause of patient safety incidents globally. Despite available standards, implementation gaps frequently occur due to high workloads and dynamic clinical situations. Purpose: To analyze the compliance level of SBAR communication during patient transfer from inpatient wards to the intensive care unit. Method: This research is a case study with a descriptive observational design conducted in November 2025. The population included Primary Nurses (PPJA) in the Rinjani Ward. A sample of 14 respondents was selected via accidental sampling. Data were collected through direct observation using a checklist adopted from the hospital's Standard Operating Procedures (SPO). Results: The overall compliance level of SBAR communication was high, averaging 92%, supported by the dominance of nurses with over 5 years of experience and Ners education background. However, a critical gap was found in the read-back verification element (TBAK), which only reached 60%. Conclusion: While a safety culture is established, the closed-loop communication cycle remains incomplete, particularly in the verification aspect.   Keyword: Adherence; SBAR communication; Transfer Patient.   Pendahuluan: Kegagalan komunikasi selama transfer pasien kritis merupakan penyebab utama insiden keselamatan pasien secara global. Meskipun standar baku tersedia, kesenjangan implementasi komunikasi sering terjadi akibat beban kerja tinggi, dan situasi klinis yang dinamis. Tujuan: Untuk menganalisis tingkat kepatuhan komunikasi SBAR dalam pelaksanaan transfer pasien dari ruang rawat inap ke ruang intensif. Metode: Penelitian ini merupakan studi kasus dengan pendekatan deskriptif observasional. Populasi penelitian adalah Perawat Penanggung Jawab Asuhan (PPJA) di Ruang Rinjani dengan sampel sebanyak 14 responden yang diambil menggunakan teknik accidental sampling pada bulan November 2025. Pengumpulan data dilakukan melalui observasi langsung menggunakan lembar checklist sesuai SPO rumah sakit. Hasil: Kepatuhan komunikasi SBAR secara umum tergolong tinggi dengan rata-rata 92%, didukung oleh dominasi perawat dengan masa kerja <5 tahun dan latar belakang pendidikan Ners. Namun, ditemukan kesenjangan kritis pada elemen verifikasi ulang (read-back) yang hanya mencapai 60%. Simpulan: Meskipun budaya keselamatan telah terbentuk, siklus komunikasi tertutup (closed-loop) belum sempurna akibat faktor situasional.   Kata kunci: Kepatuhan; Komunikasi SBAR; Transfer Pasien.
Personality types and therapeutic communication skills of nurses in hospital Musta'adah, Iftitatul; Asmaningrum, Nurfika; Kurniawati, Yulia; Faradisa, Elok
JOURNAL OF Mental Health Concerns Vol. 4 No. 7 (2026): March Edition 2026
Publisher : Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Unit Penelitian dan Pengabdian Kep Akademi Keperawatan Baitul Hikmah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/mhc.v4i7.2418

Abstract

Background: Personality type is an individual characteristic that influences how nurses interact, communicate, and establish relationships with patients in clinical practice. One of the essential forms of professional interaction in nursing practice is therapeutic communication, which plays a crucial role in building mutual trust between nurses and patients and supporting the healing process. Differences in personality type are presumed to affect nurses’ ability to demonstrate empathy, engage in effective interactions, and respond appropriately to patients’ needs. Purpose: To analyze the relationship between personality type and the therapeutic communication skills of inpatient ward nurses in a hospital setting. Method: A quantitative correlational design with a cross-sectional approach. The study population consisted of all nurses working in the inpatient wards at Jember Klinik Plantation Hospital, totaling 82 nurses. Total sampling was used as the sampling technique. The research instruments included the Jung’s Type Indicator (JTI) to measure personality type and the Global Interprofessional Therapeutic Communication Scale (GITCS) to assess therapeutic communication skills. Data were analyzed using univariate and bivariate analyses, with the point-biserial correlation test applied at a significance level of 5%. Results: The majority of nurses had an introverted personality type (76%). The mean score of nurses’ therapeutic communication skills was 113.82 ± 4.77, which was above the minimum value. The correlation test results showed a significant relationship between personality type and nurses’ therapeutic communication skills (p = 0.000), with a correlation coefficient of r = 0.489, indicating a positive relationship of moderate strength. Conclusion: There was a significant relationship between personality type and the therapeutic communication skills of nurses in inpatient wards. Personality characteristics should be considered as one of the factors in developing strategies to improve therapeutic communication skills in order to enhance the quality of nursing care services. Keywords: Hospital; Nurses; Personality Type; Therapeutic Communication.