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All Journal Sosiohumaniora JURNAL KOLABORASI Journal of Governance and Public Policy Jurnal Manajemen Pelayanan Publik Journal of Governance JWP (Jurnal Wacana Politik) Jurnal Noken: Ilmu-Ilmu Sosial Ganaya: Jurnal Ilmu Sosial dan Humaniora Jambe Law Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmu Pemerintahan Widya Praja Journal of Leadership in Organizations Jurnal Ilmu Sosial dan Ilmu Politik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Rambideun : Jurnal Pengabdian Kepada Masyarakat Publicio : Jurnal Ilmiah Politik, Kebijakan dan Sosial JISIP UNJA (Jurnal Ilmu Sosial Ilmu Politik Universitas Jambi) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Journal of Current Social and Political Issues Journal of Rural Community Development (JRCD)
Maulana, Rio Yusri
Universitas Jambi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : Jurnal Ilmu Sosial dan Ilmu Politik

 1 
RESPONSIVITAS PEMERINTAH KOTA JAMBI DALAM PENERAPAN APLIKASI SIKESAL DITINJAU DARI KONSEP PEMERINTAHAN DIGITAL Vina Zuela, Erika; Yusri Maulana, Rio; Syufradian Putra, Dinda
JISIPOL | Jurnal Ilmu Sosial dan Ilmu Politik Vol. 9 No. 1 (2025): Vol. 9 No. 1 (2025): Jurnal JISIPOL Vol. 9 No. 1 (2025): JANUARI 2025
Publisher : Prodi Ilmu Pemerintahan FISIP UNIBBA

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Abstract

The government, as the primary provider of public services, faces challenges to continuously adapt to technological advancements to enhance the efficiency, accessibility, and responsiveness of services to the community. In the context of digital governance, responsiveness is a key element in ensuring public services meet community needs in a timely and efficient manner. One concrete effort to optimize technology implementation is through the SIKESAL application (Sistem Informasi Keluhan dan Aspirasi Layanan). This application was developed by the Jambi City Government as part of the implementation of the smart city concept in Jambi City, functioning as a platform for public complaints. This study analyzes the responsiveness of the Jambi City Government in managing the SIKESAL application and evaluates its effectiveness in improving the quality of public services. Using a qualitative descriptive method, the study gathers primary and secondary data through observations, interviews, and documentation. The results reveal that the SIKESAL application has significant potential as a medium for public complaints. The application is equipped with key features such as real-time reporting, location integration, and photo uploads. However, its implementation faces several challenges, including low adoption rates among the public. Factors contributing to this low adoption include insufficient public outreach about the application’s usage and benefits, as well as the existence of stigma or negative perceptions toward the application as a reporting tool. This study recommends enhancing public communication strategies, community education, andimproving application features to ensure broader adoption and improve public service quality.
RESPONSIVITAS PEMERINTAH KOTA JAMBI DALAM PENERAPAN APLIKASI SIKESAL DITINJAU DARI KONSEP PEMERINTAHAN DIGITAL Vina Zuela, Erika; Yusri Maulana, Rio; Syufradian Putra, Dinda
JISIPOL | Jurnal Ilmu Sosial dan Ilmu Politik Vol. 9 No. 1 (2025): Vol. 9 No. 1 (2025): Jurnal JISIPOL Vol. 9 No. 1 (2025): JANUARI 2025
Publisher : Prodi Ilmu Pemerintahan FISIP UNIBBA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The government, as the primary provider of public services, faces challenges to continuously adapt to technological advancements to enhance the efficiency, accessibility, and responsiveness of services to the community. In the context of digital governance, responsiveness is a key element in ensuring public services meet community needs in a timely and efficient manner. One concrete effort to optimize technology implementation is through the SIKESAL application (Sistem Informasi Keluhan dan Aspirasi Layanan). This application was developed by the Jambi City Government as part of the implementation of the smart city concept in Jambi City, functioning as a platform for public complaints. This study analyzes the responsiveness of the Jambi City Government in managing the SIKESAL application and evaluates its effectiveness in improving the quality of public services. Using a qualitative descriptive method, the study gathers primary and secondary data through observations, interviews, and documentation. The results reveal that the SIKESAL application has significant potential as a medium for public complaints. The application is equipped with key features such as real-time reporting, location integration, and photo uploads. However, its implementation faces several challenges, including low adoption rates among the public. Factors contributing to this low adoption include insufficient public outreach about the application’s usage and benefits, as well as the existence of stigma or negative perceptions toward the application as a reporting tool. This study recommends enhancing public communication strategies, community education, andimproving application features to ensure broader adoption and improve public service quality.
Co-Authors alia, siti Alva Beriansyah Anak Agung Gede Sugianthara Anry Firmansyah Arief Rakhman, Moh. Arissy Jorgi Sutan Decman, Mitja Efendi, Dori Elita Rahmi Farisi, Mochammad Fauzi Syam Fitri Kurnianingsih Ida Ayu Putu Sri Widnyani Jayawarsa, A.A. Ketut Khaira, Kintan Aghna Lamidi Lamidi Lega, Michael M Yusuf M. Yusuf Mahadiansar Mahadiansar Makmun Wahid, Makmun Miftah, Ahmad Zaini Oksep Adhayanto Putra, Dinda Syufradian Putri Andayani Br Sitepu Rakhman, Moh. Arief Rakhman, Moh. Arif Rohayati, Wahyu Subekti, Dimas Sukmana, Teja Sukmawati, Nur Syamsir Syamsir Syufradian Putra, Dinda Usman Usman Vina Zuela, Erika Wulandari, Rosa Jenita Yanti, Ovie