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All Journal JUTI: Jurnal Ilmiah Teknologi Informasi Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Pengabdian Pada Masyarakat IJIS - Indonesian Journal On Information System JurTI (JURNAL TEKNOLOGI INFORMASI) Jurnal Telematika Antivirus : Jurnal Ilmiah Teknik Informatika Jusikom: Jurnal Sistem Informasi Ilmu Komputer Specta Journal of Technology Jurnal Teknologi Dan Sistem Informasi Bisnis TEPIAN Teknika Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Jurnal Sistim Informasi dan Teknologi SmartComp Equiva Jurnal Nasional Komputasi dan Teknologi Informasi
Natasia, Sri Rahayu
Program Studi Sistem Informasi, Institut Teknologi Kalimantan, Balikpapan, Kalimantan Timur
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Education Electrical & Electronics Engineering Engineering Environmental Science Library & Information Science Mathematics Other

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Penerapan Metode Think Aloud untuk Evaluasi Usability pada Website Dinas Pendidikan dan Kebudayaan Kota MNO Sulistiya, Medika; Mu'afi, Zainul; Natasia, Sri Rahayu; Herlina, Herlina; Yusuf, Muhammad
Jurnal Telematika Vol. 16 No. 1 (2021)
Publisher : Yayasan Petra Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61769/telematika.v16i1.389

Abstract

The MNO City Education and Culture Office is an agency that implements a website for disseminating information about MNO city education and culture. However, there are some features provided on the website that cannot be functioned. In addition, there is also the use of uncommon terms. Therefore, this research was conducted to evaluate the appearance of the website of the MNO City Education and Culture Office. This study evaluates usability using the Think Aloud method. The system tested by involving the user, or end-user, by verbalizing on an ongoing basis of the user feels and thinks. This study conducted seven task scenarios involving eight respondents of various ages, from teenagers to adults. The results of this research are recommendations to improve the website in the form of a prototype in HTML format. This recommendation can be used as evaluation material and reference in improving and developing the website of the MNO City Education and Culture Office.  Dinas Pendidikan dan Kebudayaan Kota MNO merupakan instansi yang menerapkan website dalam menyebarkan informasi mengenai pendidikan dan kebudayaan kota MNO. Namun, ada beberapa fitur yang disediakan pada website tersebut tidak bisa difungsikan. Selain itu, terdapat juga penggunaan istilah-istilah yang tidak umum. Oleh karena itu, penelitian ini dilakukan untuk mengevaluasi tampilan website Dinas Pendidikan dan Kebudayaan Kota MNO. Penelitian ini melakukan evaluasi usability dengan metode Think Aloud. Dengan metode Think Aloud ini, sistem diuji dengan melibatkan pengguna sistem, atau end user, dengan cara verbalisasi secara berkelanjutan terhadap hal yang dirasakan dan dipikirkan oleh pengguna. Penelitian ini melakukan tujuh task scenario yang melibatkan delapan responden dari berbagai kalangan usia, mulai dari remaja hingga dewasa. Hasil penelitian ini adalah rekomendasi perbaikan berupa prototipe dalam format HTML. Rekomendasi ini dapat dijadikan sebagai bahan evaluasi dan referensi dalam memperbaiki dan mengembangkan website Dinas Pendidikan dan Kebudayaan Kota MNO.
Analisis Kualitas Website Rumah Sakit Umum Daerah Beriman Balikpapan Menggunakan Metode Webqual 4.0 dan Importance-Performance Analysis (IPA) Natasia, Sri Rahayu; Insanittaqwa, Vika Fitratunanny; Al Hafid, Adil
SPECTA Journal of Technology Vol. 7 No. 3 (2023): SPECTA Journal of Technology
Publisher : LPPM ITK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/specta.v7i3.1025

Abstract

RSUD Beriman Balikpapan uses a website to introduce its facilities and services. However, there are several problems on the RSUD Beriman Balikpapan website, such as a lack of clarity in interactions and difficulty understanding the website, unclear directions, pages without content, less detailed information, and minimal interaction between users and the organization. Apart from that, an assessment of the quality of the website has never been carried out by the Beriman Balikpapan Regional Hospital. Based on these problems, it is necessary to analyze the quality of RSUD Beriman Balikpapan's website using the Webqual method and IPA (Importance-Performance Analysis) analysis. The assessment aims to increase the problem visibility to the stakeholders to improve the quality of the website. The instruments used in this research come from the Webqual 4.0 method, which includes three main dimensions: usability, information quality, and service interaction quality. The analysis technique applied is Importance-Performance Analysis (IPA), which will provide an overview of indicators that require improvement or need to be maintained based on the difference between perceived performance and user expectations. The results of the Webqual Index (WQI) calculation show an average value of 0.79, indicating that overall, the quality of the RSUD Beriman Balikpapan website is relatively good. Hypothesis testing shows significant differences between perceived performance and user expectations in all dimensions. The gap analysis produces an average gap value of -0.37. From the Importance-Performance Analysis, several indicators need to be considered for improvement. These indicators are related to the ease of navigation and use of the RSUD Beriman Balikpapan website, the provision of always up-to-date information, and services that align with the expectations promised on the RSUD Beriman Balikpapan website
REDESIGN THE UI/UX OF THE PT MNO COMPANY PROFILE WEBSITE USING THE THINKING DESIGN METHOD Putera, Ihsan; Wati, Emma Nor Kholida; Natasia, Sri Rahayu; Laia, Yonata
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 7 No. 2 (2024): JUSIKOM: JURNAL SISTEM INFROMASI ILMU KOMPUTER
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jurnalsisteminformasidanilmukomputer.v7i2.4198

Abstract

In the current era of globalization, large and small companies must develop strategies for using websites to improve business branding to the general public. Based on the results of problem identification, there are several UI/UX problems on the PT MNO website, including an unattractive appearance, messy and overlapping fonts, and a messy layout. This research aims to redesign the PT MNO website to improve its UI/UX to make it more informative, clear, and easy to use. The solution can be implemented by redesigning the website design for PT MNO utilizing the design thinking methodology. This method has five phases: Empathize, define, imagine, prototype, and test. Based on observations and interviews, three categories of problems in the current website category were found: content, navigation, and features. Then, five pages were created for the design results or mockup solutions, namely the home page, services, portfolio, programs, and about us. Testing used a usability metric, SEQ (Single Ease Question). Based on SEQ theory, if the results given by respondents are more than 5.5, then the task or scenario is considered successful or easy to do. So, the five functions in terms of convenience were easy for the five respondents to complete. Keywords: Design Thinking, Redesign, UI/UX, Website.
Sistem Informasi Pelayanan Administrasi pada Unit Layanan Terpadu ITK menggunakan Metode Waterfall Natasia, Sri Rahayu; Septyanto, Arif Wicaksono; Wiranti, Yuyun Tri; Rohandi, Fahki
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 6 No 4 (2024): Oktober 2024
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v6i4.1615

Abstract

The ITK Integrated Service Unit (ULT) provides integrated services and information for the community related to Kalimantan Institute of Technology. The results of interviews with ITK ULTs show that the administrative service system at ITK is not fully online, especially document printing which is still done offline by ITK ULTs. This causes problems, especially the lack of responsibility of service applicants for the documents submitted. This research develops a website-based Administrative Service Information System at ULT ITK using the waterfall method, including requirements definition, system and software design, implementation, and system integration and testing. This system facilitates access to administrative services from various locations and times, and allows printing of documents after the service is completed. This research produces three main outputs: documentation of system requirements in the Software Requirements Specification (SRS), a system developed using the Laravel framework, and system test results using the black box testing method which shows the system runs well.
Implementasi Metaverse Pada Pengenalan Lab Terpadu Kampus Institut Teknologi Kalimantan (ITK) Kirsan, Aidil Saputra; Feriyanto, Feriyanto; Natasia, Sri Rahayu; Wiranti, Yuyun Tri
Smart Comp :Jurnalnya Orang Pintar Komputer Vol 13, No 4 (2024): Smart Comp: Jurnalnya Orang Pintar Komputer
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/smartcomp.v13i4.6723

Abstract

Institut Teknologi Kalimantan (ITK) merupakan perguruan tinggi yang memiliki visi berperan aktif dalam pembangunan nasional untuk menunjang kebutuhan dunia industri. Konten website profil ITK tersebut masih berupa teks, gambar dan video. Konten seperti itu telah cukup dalam memperkenalkan ITK secara umum, namun hal tersebut kurang mendukung dalam melakukan pengenalan lingkungan kampus ITK khususnya lab terpadu secara spesifik dan interaksi antara pengguna hanya sebatas melihat konten. Dari hasil diskusi yang telah dilakukan untuk mengatasi permasalahan tersebut menghasilkan solusi dengan melakukan rancang bangun metaverse berbasis website. Dengan diimplementasikanya sistem metaverse pada website profil ITK bertujuan untuk memberikan gagasan baru terkait pengenalan lingkungan Lab Terpadu ITK. Selain itu dibangunya metaverse ini kedepannya dapat menunjang aspek akademik lainya di ITK. Implementasi metaverse ini dibangun dengan metode multimedia development life cycle (MDLC) dan menggunakan tech stack seperti blender, threejs, react, nextjs dan pendistribusian menggunakan vercel. Dari penelitian yang dilakukan menghasilkan sebuah simulasi virtual berbasis website yang menampilkan lingkungan lab terpadu ITK dengan aset berupa bangunan gedung, ruangan lab, barang-barang di dalam lab, fasilitas dalam lab, dan karakter sebagai avatar pengguna. Sistem ini memiliki fitur interaksi dengan aset 3d dengan dua mode yaitu first person perspective dan immersive VR. Dengan sistem ini pengguna dapat lebih merasakan pengalaman interaktif melalui simulasi virtual pada lab terpadu ITK dan menjadi media alternatif yang digunakan ITK dalam memperkenalkan lingkungan kampus.
Redesign UI/UX Website Promedika Menggunakan Metode Design Thinking pada PT Promedika Mitra Utama Samarinda Salsabila, Haira; Natasia, Sri Rahayu; Putera, M. Ihsan Alfani; Soffa, Is Rio Sena Nur
Equiva Journal Vol 2 No 1 (2024)
Publisher : Jurusan Matematika dan Teknologi Informasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

One of the organizations that uses the website is PT Promedika Mitra Utama Samarinda. Since its establishment in 2011, the company has been serving wholesale and retail purchases with various medical device needs for hospitals, individuals, laboratory equipment, HSE safety equipment, and dentistry. The problems contained on the website are that the website is still less informative and less interactive to users, user needs for detailed and credible information related to medical devices, user needs for effective and efficient sales features, and too many components on the website. Therefore, it is necessary to redesign the UI / UX of the website to be able to meet the needs of the company and the needs of users. The stages of research carried out using design thinking methods, namely empathize, define, ideate, prototype, and test. This research produces recommendations for design solutions based on problem analysis and idea solutions that have been made in terms of convenience aspects. The results of the research obtained, namely the category of current website problems in terms of customer service, copywriting, and system flow. This study produced the results of 9 menu design solutions that have a good level of ease of use based on the results of usability testing with the SEQ (Single Ease Question) method on 9 tasks carried out by 5 respondents with an average value from 6 to 6.8.
Evaluasi dan Redesign Website Pendidikan Tinggi dengan Menerapkan User Experience Lifecycle Putra, M. Gilvy Langgawan; Renaldi, Michael; Natasia, Sri Rahayu
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 8 No 2: April 2021
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2021824367

Abstract

Pada awalnya perguruan tinggi membuat situs web untuk mengenalkan dan mempromosikan lembaga pendidikannya. Diresmikannya Undang-Undang Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik (UU KIP) dan Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik (UU PP) menciptakan suatu keputusan di mana badan publik wajib “meningkatkan pengelolaan dan pelayanan informasi di lingkungan badan publik untuk menghasilkan layanan informasi yang berkualitas”. Penelitian yang bertujuan untuk meningkatkan kualitas situs web ITK dan mengecilkan tanggapan kurang baik yang diberikan mahasiswa ITK dilakukan dengan cara melakukan evaluasi dan redesign pada situs web ITK guna memperbaiki kualitas situs web ITK dan juga untuk mengurangi permasalahan yang di alami pengguna situs web ITK. Digunakan metode User Experience Lifecycle Template pada penelitian ini dikarenakan metode ini dapat digunakan untuk mengembangkan suatu produk (Prototype, Hardware, dan Software). Adapun hasil yang didapat pada penelitian kali ini ialah, pada aspek learnability meningkat 2x lebih cepat dibandingkan situs web ITK yang lama, lalu pada aspek efficiency didapat persentase pengguna mencapai tujuannya dalam menggunakan situs web ITK yang baru sebesar 94.40%, lalu pada aspek memorability jumlah klik mengalami penurunan pada situs web ITK yang baru jika dibandingkan dengan web ITK yang lama, dan pada aspek eror yang akan terjadi pada situs web ITK yang baru bernilai 1.61% kemungkinan. AbstractAt first, the college created a website to introduce and promote its educational institutions. The establishment of Law No. 14 the year 2008 on Public Information Disclosure (KIP Law) and Law No. 25 of 2009 on public services (ACT PP) creates a decision where public bodies are obliged to "improve the management and information services in the public agency to produce quality information services". The research aimed at improving the quality of the ITK website and discouraging the poor responses given by ITK students are conducted by evaluating and redesign the ITK website to improve the quality of ITK's website and also to reduce the problems that are in the user's natural ITK website. Used method User Experience Lifecycle Template in this research because this method can be used to develop a product (Prototype, Hardware, and Software). As for the results gained on the research this time is, on the aspects of learnability increased 2x faster than the old ITK website, then on the efficiency aspect gained the percentage of users reached its goal in using the new ITK website 94.40%, then on the memorability aspect of the number of clicks decreased on the new ITK website when compared to the old web ITK, and on the aspect of the error that will happen to the new ITK Web site worth 1.61% of the probability. 
THE DEVELOPMENT OF QR CODE BASED MOBILE ATTENDANCE INFORMATION SYSTEM USING SCRUM FRAMEWORK Muhammad Aqil Maulana; Sri Rahayu Natasia; Dwi Arief Prambudi; Tegar Palyus Fiqar
JUTI: Jurnal Ilmiah Teknologi Informasi Vol. 20, No. 1, January 2022
Publisher : Department of Informatics, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24068535.v19i3.a1015

Abstract

As one of State ‘s Higher Education Institutions, the Kalimantan Institute of Technology (ITK) must perform the education and teaching function as mandated by the tri dharma perguruan tinggi, then the function is regulated in academic regulations and implemented in business processes of attendance. Currently, the attendances data are recapitulated manually at week 15 by Academic Staff. The attendance process that has been running has several problems, namely prone to violations of the actual meeting realization and attendance count, recapitulation time that takes a long time, risk of data input errors and loss of presence sheet. Based on these problems, the attendance information system is developed (SIAP ITK). This research was conducted with the agile software development methodology with the scrum framework. The results of this research is an android  application following the business processes of attendance in ITK. Based on the testing result which was carried out during this research, SIAP ITK is considered capable of optimizing the attendance process that has been running at ITK.
Analisis Usability Website Pendidikan Gratispol Provinsi Kalimantan Timur Menggunakan Metode Heuristic Evaluation Aliya Labibah; Bella Alviana; Putri Nurwahid; Raihandy Wijaya; Sri Rahayu Natasia
Jurnal Nasional Komputasi dan Teknologi Informasi Vol. 9 No. 4 (2026): Agustus, 2026
Publisher : Program Studi Teknik Komputer, Fakultas Teknik. Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/3qfvva15

Abstract

Abstrak - Website Gratispol merupakan portal resmi Pemerintah Provinsi Kalimantan Timur yang diluncurkan pada tahun 2025 sebagai media layanan informasi dan pendaftaran program bantuan pendidikan gratis bagi mahasiswa, Aparatur Sipil Negara jabatan Eselon II, Tenaga Pendidik, dan Dokter Spesialis. Banyaknya jenis pengguna dengan kebutuhan layanan yang berbeda menjadikan aspek usability pada website ini sangat penting untuk meningkatkan keefektifan akses layanan serta meningkatkan kepuasan pengguna. Tujuan penelitian ini adalah menemukan permasalahan usability pada website Gratispol menggunakan metode Heuristic Evaluation yang merujuk pada 10 prinsip heuristic untuk menghasilkan perbaikan antarmuka. Evaluasi dilakukan melalui observasi terhadap fitur dan antarmuka website oleh empat evaluator dengan menggunakan dokumen Usability Aspect Report (UAR), kemudian setiap temuan dinilai menggunakan Severity Ratings. Hasil evaluasi mengidentifikasi 9 permasalahan usability, yang terbagi ke dalam dua tingkatan severity ratings: 4 masalah pada skala 2 (Minor Usability Problem) dan 5 masalah pada skala 3 (Major Usability Problem). Permasalahan yang ditemukan didominasi pada prinsip Consistency and Standards, Flexibility and Efficiency of Use, serta Aesthetic and Minimalist Design. Penelitian ini menghasilkan 9 rekomendasi perbaikan desain antarmuka yang diharapkan dapat meningkatkan kualitas usability, pengalaman pengguna, dan efektivitas layanan Website Gratispol. Kata kunci : Website Gratispol; Usability; Heuristic Evaluation; User Interface; User Experience; Abstract - The Gratispol website is the official portal of the East Kalimantan Provincial Government, launched in 2025 as a medium for information services and registration for free educational assistance programs for students, Echelon II State Civil Servants, Educators, and Specialist Doctors. The large number of users with different service needs makes the usability aspect of this website very important to improve the effectiveness of service access and increase user satisfaction. The purpose of this study is to find usability problems on the Gratispol website using the Heuristic Evaluation method which refers to 10 heuristic principles to produce interface improvements. The evaluation was carried out through observations of the website features and interface by four evaluators using the Usability Aspect Report (UAR) document, then each finding was assessed using Severity Ratings. The evaluation results identified 9 usability problems, which were divided into two levels of severity ratings: 4 problems on a scale of 2 (Minor Usability Problem) and 5 problems on a scale of 3 (Major Usability Problem). The problems found were dominated by aspects of visibility of system status, user control and freedom, consistency and standards, error prevention, flexibility and efficiency of use, and aesthetic and minimalist design. This research yielded nine recommendations for interface design improvements that are expected to enhance the usability, user experience, and effectiveness of the Gratispol website. Keywords: Gratispol website; Usability; Heuristic Evaluation; User Interface; User Experience;
UI/UX Design of a Transparency Platform for the Use of CSR Funds in Supporting Smart Cities Using the Design Thinking Method Arif Wicaksono Septyanto; Henokh Lugo Hariyanto; Sri Rahayu Natasia; Dessy Fitrianitha; Zaka Dimasqi Almeyda; Rifki Anashirul
TEPIAN Vol. 7 No. 3 (2026): September 2026
Publisher : Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tepian.v7i3.3634

Abstract

Environmental conservation initiatives increasingly require transparent and accountable management of Corporate Social Responsibility (CSR) funds. However, many CSR-based environmental programs still rely on manual coordination and limited digital transparency, leading to reduced operational efficiency and lower public trust. To address these challenges, this study develops the UI/UX design of the Tanamin Bumi digital platform, a web-based system designed to support CSR fund transparency and environmental activity monitoring in collaboration with Bappeda Litbang Kota Balikpapan. This research employs the Design Thinking approach to create a user-centered and intuitive interface tailored to multiple stakeholders, including companies, government agencies, and the public. The proposed platform integrates several key features, such as digital donation management, environmental campaign monitoring, company partnership profiles, and role-based access control. Usability evaluation was conducted using the System Usability Scale (SUS), resulting in an average score of 87.75, which falls within the “excellent” category and significantly exceeds the standard benchmark score of 68. These findings indicate a high level of usability, effectiveness, and user acceptance. This study contributes by providing a structured UI/UX design framework that integrates digital transparency, CSR management, and smart governance principles into an environmental conservation platform.
Co-Authors Adha Setiawan Wiyana Aditya Putra Pratama Al Hafid, Adil Aliya Labibah Amalia Oktafina Amalia, Dwi Nur Arif Wicaksono Septyanto Arif Wicaksono Septyanto Ariyadi Ariyadi Ariyadi Bella Alviana Brianto Rovi Harjanto Dessy Fitrianitha Dwi Arief Prambudi Febiyanti Arifatul Jannah Feriyanto Feriyanto Gusti Ahmad Fanshuri Henokh Lugo Hariyanto Herlina Herlina Insanittaqwa, Vika Fitratunanny Intan Wahyu Nur Rachma Istiqomah, Lianur Kirsan, Aidil Saputra Lovinta Happy Atrinawati M Ihsan Alfani Putera, M Ihsan Alfani Malangi, Olivia H. Mohammad Annur Ramadhan Mu'afi, Zainul Muchamad Fahrur Rizky Muhammad Aqil Maulana Muhammad Verrel Ferly Muhammad Yusuf N., Muhammad Rifqi Nursanti Novi Arisa P., Tegar Riszki Prabowo, I Putu Deny Arthawan Sugih Putera, Ihsan Putra, M. Gilvy Langgawan Putri Nurwahid Raihandy Wijaya Renaldi, Michael Rifki Anashirul Rohandi, Fahki Salsabila, Haira Sausan, Yasmin Raniah Setyawan, Rendy Soffa, Is Rio Sena Nur Soleh Ardiansyah Sulistiya, Medika Tegar Palyus Fiqar Vika Fitratunnany Insanittaqwa Vinda Daningrum Wati, Emma Nor Kholida Wiranti, Yuyun Tri Yansen Dharma Tangtobing Yonata Laia Yuyun Tri Wiranti Zaka Dimasqi Almeyda