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Journal : Journal of Management and Administration Provision

The Mediating Role of Supply Chain Capability in Customer Integration and Operational Performance: JEL Classification: M11, L25, L83, M31 Ulya, Abidatul; Hamdi, Muhammad; Sutanto, Aftoni; Amri, Zaki Amirul; Andriani, Dini; Fauzi, Muhammad Iqbal
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.881

Abstract

The purpose of this study was to examine the mediating role of supply chain capability in the micro-café industry in the Special Region of Yogyakarta on the influence of customer integration on operational performance. This study used a quantitative approach with a survey method, with 154 respondents who were both customers and employees of the café business. Data were collected using a structured questionnaire and analyzed using a causal relationship modeling approach based on latent variables to examine the long-term and short-term effects between variables. The results of this study indicate that customer integration influences operational performance. Furthermore, supply chain capability have been shown to have a positive impact on operational performance and serve as a mediator in the relationship between customer integration and operational performance. This indicates that collaboration and customer information exchange influence operational efficiency and accuracy. This study concludes that customer integration, supported by strong supply chain skills, has a positive impact on the operational performance of small and medium enterprises. This impact is reflected in the increased ability of business actors to efficiently manage the flow of goods, information, and resources, thereby optimally improving operational performance.
Co-Authors Adimayuda, Rizal Adriana Wahyuningsih Aftoni Sutanto Ainal Mardhiah Amalia, Irma Fitria Amin, Kartika Amelya Amri, Zaki Amirul Arifin, Rizki Yazid Ayu Juliawan, Ayu Berliandaldo, Mahardhika Budi Sujatmiko Cahyarini, Luluk Lusiati Chandra, Paulus Ciptady, Angelica Jovita Diyana, Wahyu Erlin Erlin Fachrina, Fajwa Fikla Fatma, Rifka Fauzi, Muhammad Iqbal Febrianti, Inong Fifiana Wisnaeni Fitria Amalia, Irma Fitria, Irma Gustifante, Balsa Nobility Hamdi, Muhammad Haratua, Matthew Prima Haribudiman, Irwan Hasna, Ferena Hawary Hendriaffalya, Raden Diva Adelia Nur Herlina, Kartini Holman Fasa, Angga Wijaya Iffada, Nabira Irnadianis Indriansah, Dian Irwan Hermawan Iskandar, Rhoma Islmail, Ali Issoedibyo, Kusuma Azzahra Antonia Juliawan, Indra Agung Kamal, Nayla Hanifa Khumaira Khumaira, Khumaira Kusumawardani, Destin Vandyta Laksita, Muhammad Naufal Lengkana, Dewi Lisa Andriani Martini, Lilis Mayangsari, Marsha Putri Agung Muhammad Aprian Jailani Muharam, Toni Mulki, Siti Malikul Nada, Zanuba Q Navela, Tiara Ane Nezzar, Muhammad NUR FADILLAH Nur, Rafa Aisyah Nurahman, Arip Nurhidayat, Wahyudi nurmaya, nurmaya Nursaid Prabantoro, Benedictus TR Pramadita, Wica Fitria Airin Rahmatul Burhan, Muhammad Ramadhan, Naufal Izzuddin Wahyu Ramdhani, Yuda Kusmayadi Salman Salman Saputri, Raden Ayu Hardianti Setyarini, Marina Simangunsong, Yehezkiel Austincamry Siringoringo, Birgita Natalia Sugiyanto, Lina Alysa Surya Gumilar, Surya Talenta, Diva Inzani Tambun, Joyce Stefany Tri Kurniawati, Tri Ulya, Abidatul Wahyuningsih, Adriana Widyadhana, Ajril Wijaya, Theo Elbert Yuhedi, Lucky Taufika