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All Journal JSHP (Jurnal Sosial Humaniora dan Pendidikan) Jurnal Abdi Masyarakat Indonesia Jurnal Abdimas Terapan Journal of Applied Community Engagement (JACE) Jurnal Abdimas Terapan Journal of Rural Tourism (JoRT)
Rustika, Ranti
Jurusan Pariwisata, Politeknik Negeri Balikpapan, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Immunology & microbiology Public Health Social Sciences Other

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Strategi Menangani Tamu Check in saat Kamar Penuh: Studi Kasus Salahsatu Hotel di Kota Balikpapan Rustika, Ranti; Gafur, Abdul
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 8, No 1 (2024): JSHP (Jurnal Sosial Humaniora dan Pendidikan)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v8i1.1776

Abstract

The XYZ Balikpapan is one of the esteemed hotels in Balikpapan that is widely chosen by the community as a place for accommodation or events on certain occasions. Consequently, numerous room reservations are made, leading to full occupancy. Therefore, the XYZ Balikpapan Hotel requires a strategy for handling guest check-ins during peak occupancy. This research aims to explore the strategies employed by the XYZ Balikpapan Hotel in managing guest check-ins and the challenges encountered during peak occupancy. The research methodology employed in this study is descriptive qualitative research, utilizing data collection techniques such as observation, interviews, and documentation. In this research, there are stages of analysis, starting from data reduction, data presentation, and conclusions The findings of this study reveal several challenges faced by hotel guests during the check-in process at the XYZ Balikpapan Hotel. These challenges include guests waiting for rooms to be ready for occupancy due to frequent full occupancy, inadequate human resources for room cleaning, and sudden guest requests upon check-in. The XYZ Balikpapan Hotel addresses these challenges by implementing various strategies, including organizing exhibitions for micro, small, and medium-sized enterprises (UMKM), optimizing the kid's corner, fostering good cooperation between receptionists and housekeeping staff, providing welcome drinks and snacks, conducting courtesy calls, assigning room numbers in the system, preparing registration card forms, and providing room keys. It is expected that these strategies will effectively
Implementation of community based tourism principle  in Pringgondani Tourism Village, Balikpapan Dwiningrum, Nawang Retno; Rustika, Ranti; Pratama, Febby Rio; Basri, Basri
Journal of Rural Tourism Vol. 4 No. 1 (2027): Forthcoming
Publisher : Borneo Novelty Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70310/jrt.2027.040106119

Abstract

Purpose - This study aims to analyze the implementation of Community-Based Tourism (CBT) principles in Pringgondani Tourism Village, Teritip, Balikpapan.Design/methodology/approach - This study employed a qualitative descriptive method using interviews, observations, and documentation techniques for data collection.Findings - The findings reveal that the implementation of Community-Based Tourism in Pringgondani Tourism Village has been evident since its establishment through collaboration among the landowner, PT GSA as the tourism village manager, and local MSMEs. The involvement of MSMEs has strongly supported the CBT concept. Economically, the tourism village has generated new employment opportunities, including MSME operators, parking attendants, and other supporting roles, while also increasing local community income. Socially, the increased income has contributed to improved quality of life, with no indication of gender discrimination between male and female participants. Culturally, the tourism village promotes traditional Indonesian cuisine and diverse cultural attire. Environmentally, the area has maintained its natural greenery and implemented effective waste management practices. Politically, no resistance or conflict has emerged because local communities have been actively involved since the initial planning and management stages of the tourism village.Research limitations/implications - This study is limited to a single tourism village context; therefore, the findings may not be generalizable to other tourism destinations with different socio-cultural and economic characteristics. Future studies are encouraged to conduct comparative analyses across multiple tourism villages. Practical implications - The study provides insights for tourism managers, policymakers, and local stakeholders regarding the importance of community participation and collaboration in achieving sustainable tourism development through the CBT approach. Originality/value - This study contributes to the growing literature on Community-Based Tourism by highlighting the integrated economic, social, cultural, environmental, and political dimensions of CBT implementation in a tourism village context in Indonesia.
Co-Authors Abdul Gafur Abdul Ghofur Basri Basri Chardina Dianovita Farida Farida Febby Rio Pratama Syarif Henry - Winnarko Henry Winnarko Henry Winnarko Ishak - Nurdin Ishak Nurdin Kartika, Desak Made Ristia Nawang Retno Dwiningrum, Nawang Retno Nugroho, Tri Retno Nur Vita Opu, Nur Vita Praseptia Gardiarini Pratama, Febby Rio RR. Ella Evrita Hestiandari Simatupang, Lisnawaty Syamsiar, Syamsiar Syarif, Febby Rio Pratama Tri Retno Nugroho Tuatul Mahfud Tuatul Mahfud Winnarko, Henry Yogiana - Mulyani Yogiana Mulyani