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Journal : Ulil Albab

Pengaruh Kepemimpinan Transformasional Dan Lingkungan Kerja Non Fisik Terhadap Kinerja Karyawan Pada PT. Transco Energi Utama POM Lidya Martha; Oki Nalia Fartika
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 1 No. 5: April 2022
Publisher : CV. Ulil Albab Corp

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Abstract

This study aims to determine the effect oftransformational leadership and non-physical workenvironment on employee performance at PT.Transco Energi Utama POM. The sample in thisstudy amounted to 87 employees. The research datawere collected from the results of multiple linearregression analysis and hypothesis testing. Theresults of this study indicate that transformationalleadership has a positive and significant effect onemployee performance, and the non-physical workenvironment has a positive and significant effect onemployee performance. It can be seen that thesignificant value of transformational leadership andnon-physical work environment on employeeperformance is the value 0.000 <0.05 and the t countis 3.637 from the t table 1.988.
Pengaruh Tangible, Emphaty, Responsiveness, Assurance, Dan Reliability Terhadap Loyalitas Pelanggan Pada Hotel Bunda Padang Lidya Martha; Risky Jordan
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 1 No. 6: Mei 2022
Publisher : CV. Ulil Albab Corp

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Abstract

This research was conducted to determine the effect of Tangible, Empathy, Responsiveness, Assurance and Reliability on Customer Loyalty at Bunda Padang Hotel. The population in this study were guests at the Bunda Padang Hotel, totaling 210 respondents using the Total Sampling technique. Total sampling is a sampling technique when all members of the population are used as samples. Research data were collected from respondents' results and analyzed by multiple linear regression, hypothesis testing and F test hypothesis testing of all variables simultaneously, it can be concluded that the Tangible variable has a positive and significant effect on Loyalty at Bunda Padang Hotel. Empathy variable has a positive and significant effect on Customer Loyalty at Bunda Padang Hotel. The Responsiveness variable has a positive and significant effect on Customer Loyalty at the Bunda Padang Hotel. Assurance variable has no positive and significant effect on Customer Loyalty at Bunda Padang Hotel. The reliability variable has no positive and significant effect on customer loyalty at Bunda Padang Hotel. Simultaneous calculation results show a significance of 0.000 <0.05 probability, so that there is a positive and significant effect of Tangible, Empathy, Responsiveness, Assurance and Reliability on Customer Loyalty at Bunda Padang Hotel together.