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Journal : Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik

Implementasi e-Government dalam Pelayanan Administrasi di Dinas Pemberdayaan Masyarakat Desa Kabupaten Bandung Barat Tahun 2024 Rochaeni, Atik; Fujilestari, Noer Apptika; Irawaty, Tinda
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1034

Abstract

This research aims to evaluate the implementation of E-government in administrative services at the West Bandung Regency Village Community Empowerment Service. Even though local governments have regulations that support the implementation of E-government, initial observation results show that implementation is still not optimal. The village community is still not familiar with E-government and the official website which is still under maintenance is the main obstacle. This research uses a qualitative approach with data collection techniques through in-depth interviews, observation, and literature study. The research results show that the main obstacles to implementing E-government are the low connectivity and use of information technology, lack of competent human resources, and minimal budget allocation. As a result, people have difficulty accessing public services online.