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All Journal Al-Madrasah: Jurnal Ilmiah Pendidikan Madrasah Ibtidaiyah Jurnal Terapung : Ilmu - Ilmu Sosial BAKTI BANUA : JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Lentera Pengabdian Ekodestinasi : Jurnal Ekonomi, Bisnis, dan Pariwisata Hut Publication Business and Management Jurnal Ilmiah Ekotrans & Erudisi (JIEE) Servqual: Jurnal Ilmu Manajemen Jurnal Publikasi Ekonomi dan Akuntansi
Alfiannor, Alfiannor
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Beyond Emotional Support: The Vital Mediating Role of Knowledge Management in Driving Productivity at PT. Trio Motor. Rizki, Hafiz; Prima Jaya, Fanlia; Alfiannor, Alfiannor
Hut Publication Business and Management Vol. 5 No. 2 (2025): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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Abstract

This study examines the lack of effectiveness regarding the direct impact of organizational support on productivity at PT. Trio Motor Banjarmasin. The primary problem lies in the gap between perceived support and the implementation of a work system capable of directly triggering performance. The objective of the research is to analyze the influence of Perceived Organizational Support (POS) on employee performance, with Knowledge Management (KM) as a mediating variable. The research method utilizes a quantitative approach with a sample of 100 permanent employees. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) via SmartPLS software. The results indicate that POS does not have a significant direct effect on employee performance (p-value 0.390). However, POS significantly affects KM (p-value 0.000), and KM is proven to fully mediate the relationship toward performance (p-value 0.000). In conclusion, organizational support will only result in tangible performance outcomes if channeled through a structured knowledge management strategy. These findings emphasize the importance of integrating a knowledge-sharing culture as a transformation mechanism from support into a competitive advantage.
Co-Authors Andari, Adinda Ken Ansyari, Saleh Asnawi Asnawi Dodik Jatmika Domini, Zeclin Misericordias Fachry Abda El Rahman Faridi Faridi Fatimah, Mita Ismail, Rachmad Jahri, Muhammad Jarkawi Jarkawi, Jarkawi Kamila Nurul Marhamah Lita Norfiana Muhammad Darwis Meyandie Nasution Muhammad Nurdin Nadila, Nadila Nurhikmah Nurhikmah Prima Jaya, Fanlia Putra Cahyo Islami, Dandy Putri, Amelia Priani Rahmat Arya, Khalid Rasuma, Riski Rezti, Rezti Rizki, Hafiz Sunarto Sunarto Syamsuddinnor, Syamsuddinnor Titien Agustina Tusiana Dewi Wahab, Abd