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Journal : IJHABS

Analysis of the Implementation of Elderly-Friendly Digital Services in Facilitating Access to Information and Disbursement of Pension Funds at PT Perkebunan Nusantara III (Persero) Charos, Wanda Aprilly; Suhairi
International Humanity Advance, Business & Sciences Vol 2 No 4 (2025): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v2i4.421

Abstract

This study examines the implementation of elderly-friendly digital services in facilitating access to information and disbursement of pension funds at PT Perkebunan Nusantara III (Persero). Through a qualitative approach with observation, interview, and document analysis methods, the study revealed that the Dapenbun Online application has had a positive impact on operational efficiency and transparency, but still faces a number of significant challenges. The main problems include high manual error rates, less user-friendly interface design, technical authentication constraints, and limited digital infrastructure in remote areas. The study recommends strategic solutions such as increasing automation using machine learning, redesigning the interface, developing alternative authentication features, and strengthening digital education programs to create a more inclusive and effective system for retirees
Co-Authors Abdullah Haris Lubis Agung Pratama Tarigan Ahmad Arrasyid, Abduh Malik Ahmad Mohammad Tidjani Amyra Zhahra Lubis Arjuna Pangestu Arya Zidan Riza Pratama Asrah Asri Lestari Aulia Azmi Lubis Aulia Zahra Ayu Andini Ayu Syahputri Batubara, Putri Apriani Beny Sitakar Br.Ginting, Novia Rizki Ramadhani Candra Wijaya, Candra Chairul Nazar Saing Charos, Wanda Aprilly Devi Safitri Devi Suryatna Diki Ariansyah Putra Dinda Karunia Putri Dinda Savira Viantika Dwi Erlanda Anggara Ekry Syahriwanda Elda Anjely Hasibuan Farach Nur Fachri Farhan Harahap Febrianty Try Andini Fernanda Putri Ghozi Mubarok Hajrah Rahmah Ilham Salim Siregar Indah Pratiwi Inom Nasution Jumarni Khoirul Muhtadin Leni Lastrian Nahulae Lubis, Arbarija Hafiz Luthfi Lisikmiko M. Alfito Dinova Manurung, Erlangga Hakim Mhd Dimas Jayadi Mila Sastika Mohammad Iqbal Muadzin Muhammad Agus Muljanto Muhammad Haekal Matondang Mutia Putri Nabila Lubis Mutiara Khinaya Nadya Dewi Anggita Nailan Ni’mah Sinaga Nasution, Riska Arianti Nina Amanda NUR AHMADI Nur Marliana Anggraini Nur Rahmanely Nurfahmi Nurhadiah Nurhazizah Nurindah Novianti Nurlaila Hasibuan Nurmal Idrus Nurwani Nasution Purnama Ramadani Silalahi Putra Rizky Gustianda Putri Apriani Batubara Rabiatun Adawiyah Rahma Fahmadina Lubis Ramadhani, Lisa Repwita, Yena Ria Anjriani Saputri Riau Rizki Harahap Ridha Tri Handayani Riski Fadila Yoga RIZKA AULIA Rizka Salsabila Silvia Br Nainggolan Siti Zahra Khostamarul Aspia Lubis Sitio, Ayu Sri Wahyuni, Erika Syahlaa Maulana Syamsul Bahri Syanda, Syahla Ulfah Amirah Khairi Vani Hajari Vira Audini Widyani hasibuan Yuda, Araza Yudi Fakhrul Rozi Yusuf Hadijaya Zairie, Syafuan