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Analisis Bibliometrik Perkembangan Penelitian Preservasi Naskah Kuno di Perpustakaan Clarissa Prameswari; Tamara Adriani; Frans Asisi Datang; Muhamad Prabu Wibowo
Jurnal Pustaka Ilmiah Vol 10, No 1 (2024): Jurnal Pustaka Ilmiah
Publisher : Universitas Sebelas Maret Library

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jpi.v10i1.85220

Abstract

Preserving manuscripts is crucial to maintaining a nation's cultural heritage and historical knowledge. Manuscript collections have a high risk of damage, and preservation is the primary responsibility of various parties, including libraries. Although several studies have been carried out regarding preserving manuscripts in Indonesia, research has yet to examine this trend globally. Therefore, this study uses bibliometric analysis to explore the development of research trends regarding the preservation of manuscripts in libraries. The research was carried out on November 14, 2023, by searching the Scopus database using the keywords preservation, manuscript, and library. Data were analyzed using the VOSViewer application to determine a bibliometric map of research developments regarding the preservation of manuscripts in libraries. The research results show that (1) there are 134 publications on manuscript preservation in libraries tend to increase, (2) overview of research trends in the preservation of manuscripts in libraries divided into clusters of manuscripts, historic preservation, and digitization, (3) The United States is the most productive country in international publications, (4) the University of Indonesia is the most contributive institution in international publications, and (5) topics such as historical documents, digital storage, deterioration can be researched in the future. This research will provide insight into research topics that can be explored further.
The effectiveness of Live Chat Services at the National Library of Indonesia Fandi Rahman Hidayat; Muhamad Prabu Wibowo
Berkala Ilmu Perpustakaan dan Informasi Vol 22 No 2 (2026): December (In Press)
Publisher : Library and Archive, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/bip.v22i2.13865

Abstract

Introduction. The research discusses remote reference services “Ask the Librarian” of the National Library of Indonesia. The service has been available since the COVID-19 pandemic, which caused activities in society to become completely online. This research evaluates services to assess how quality is delivered. Research Methods. The research uses a qualitative approach. Observe by trying the service directly. The next phase involves in-depth interviews with three staff members followed by document reviews of the (Standard Operating Procedures (SOPs). Data Analysis. The data was processed using instruments taken from Saunders' framework for the reference. The data will be analyzed properly to be discussed. Results. From the data analysis, the results showed that within the five points, there is one point that is an interesting topic of discussion. It is understood that the Livechat is in accordance with Saunders' principles.Time to respond was crucial. The staff answered several questions quickly, however, some specific questions took more time. Conclusion. All services are in accordance with the principles. There are only a few parts that need to be improved. The accuracy of the information provided is an important value held by managers in providing the best service.