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All Journal International Journal of Electrical and Computer Engineering IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) Speed - Sentra Penelitian Engineering dan Edukasi Jurnal Teknologi Informasi dan Ilmu Komputer Telematika JUITA : Jurnal Informatika KLIK (Kumpulan jurnaL Ilmu Komputer) (e-Journal) JOIN (Jurnal Online Informatika) Jurnal ELTIKOM : Jurnal Teknik Elektro, Teknologi Informasi dan Komputer Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Komputasi Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Sebatik Journal of Computer Science and Informatics Engineering (J-Cosine) Journal of Electronics, Electromedical Engineering, and Medical Informatics Jurnal Mnemonic Computer Science and Information Technologies Journal of Data Science and Software Engineering Jurnal INFOTEL Jurnal Informatika Polinema (JIP) Scientific Journal of Informatics Jurnal Pengabdian Masyarakat Tekno Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics
Friska Abadi
Universitas Lambung Mangkurat
Aerospace Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Health Professions Library & Information Science Materials Science & Nanotechnology

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Journal : Scientific Journal of Informatics

 1 
Evaluation of User Experience in the Banjarbaru Disdukcapil Public Service Application Using User Experience Questionnaire and System Usability Scale Martalisa, Asri; Wahyu Saputro, Setyo; Turianto Nugrahadi, Dodon; Abadi, Friska; Budiman, Irwan
Scientific Journal of Informatics Vol. 11 No. 4: November 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i4.13780

Abstract

Purpose: Dukcapil Banjarbaru is an online-based government agency application used for various public services. According to the complaint report from Disdukcapil Banjarbaru, several users have reported similar problems and difficulties. The application has received a rating of 3.3 stars from approximately 24.000 users on the Google Play Store. Therefore, researchers conducted a user experience analysis using the UEQ methods and a usability evaluation using the SUS methods. Methods: This research analyzes user experience in applications using the UEQ to identify issues faced by users and evaluate usability through the System Usability Scale. The UEQ method is chosen for its efficiency and simplicity in assessing user experience within an application. The SUS method is employed because it is an effective approach for obtaining reliable statistical data and generating clear and accurate scores. Result: The UEQ benchmark results show that the scales for Attractiveness (1.59), Efficiency (1.68), Accuracy (1.66), and Stimulation (1.54) are categorized as "Good." The scales for clarity (1.37) and novelty (0.80) are classified as "Above Average." Meanwhile, the SUS score of 65 positions the application within the "acceptable" category for the acceptability range, the "D" category on the grade scale, and the "OK" category for adjective ratings. This indicates that while the Banjarbaru Dukcapil application has good usability, it requires improvements based on the total SUS score, which reveals several critical areas with scores below the average (258.4). Novelty: In this research, solutions for improvements are provided to Disdukcapil based on each aspect to improve the quality of the application, thereby offering better services to users.
Co-Authors A.A. Ketut Agung Cahyawan W AA Sudharmawan, AA Abdullayev, Vugar Achmad Zainudin Nur Adi Mu'Ammar, Rifqi Aflaha, Rahmina Ulfah Ahmad Juhdi Alfando, Muhammad Alvin Amalia, Raisa Andi Farmadi Andi Farmandi Arif, Nuuruddin Hamid Athavale, Vijay Anant budiman, irwan Deni Kurnia Dodon Turianto Nugrahadi Dwi Kartini Dwi Kartini, Dwi Emma Andini Faisal, Mohammad Reza Fathmah, Siti Fatma Indriani Fauzan Luthfi, Achmad Febrian, Muhamad Michael Halimah Halimah Halimah Hartati Hartati Herteno, Rudy Indriani, Fatma Irwan Budiman Irwan Budiman Itqan Mazdadi, Muhammad M Kevin Warendra Mafazy, Muhammad Meftah Martalisa, Asri Mera Kartika Delimayanti Muhamad Fawwaz Akbar Muhammad Alkaff Muhammad Azmi Adhani Muhammad Denny Ersyadi Rahman Muhammad Haekal Muhammad Itqan Mazdadi Muhammad Khairin Nahwan Muhammad Mirza Hafiz Yudianto Muhammad Nazar Gunawan Muhammad Noor Muhammad Reza Faisal, Muhammad Reza Muhammad Sholih Afif Muliadi Muliadi Muliadi Aziz Muliadi Muliadi Nabella, Putri Nor Indrani Nugrahadi, Dodon Nurlatifah Amini Nursyifa Azizah Prastya, Septyan Eka Pratama, Muhammad Yoga Adha Putri Nabella Radityo Adi Nugroho Rahman Hadi Rahman Rahmat Ramadhani Reina Alya Rahma Rinaldi Riza Susanto Banner Rizal, Muhammad Nur Rizky Ananda, Muhammad Rizky, Muhammad Hevny Rudy Herteno SALLY LUTFIANI Saputro, Setyo Wahyu Saragih, Triando Hamonangan Sarah Monika Nooralifa Sa’diah, Halimatus Septyan Eka Prastya Setyo Wahyu Saputro Siti Napi'ah Tri Mulyani Ulya, Azizatul Umar Ali Ahmad Vina Maulida, Vina Wahyu Dwi Styadi Wahyu Saputro, Setyo Yunida, Rahmi