Article Per Year (5 Year)
p-Index From 2020 - 2025
3.416
P-Index
This Author published in this journals
All Journal Jurnal Minds: Manajemen Ide dan Inspirasi International Journal of Business Studies Emerging Markets : Business and Management Studies Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Sustainable Community Development (JSCD) AICS Jurnal Pengabdian dan Edukasi Sekolah (Jubaedah)
Firdaus Basbeth
STM PPM Jakarta
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Published : 19 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 19 Documents
Search

 1   2 
The Relationship Between Service Quality and Consumer Satisfaction Link: Does Perceived Value Have a Mediating Effect? : An Evidence from Mutual Fund Company in Jakarta Hutagaol, Ronald Marthin; Basbeth, Firdaus
Emerging Markets : Business and Management Studies Journal Vol. 8 No. 2 (2021)
Publisher : Directorate of Academic Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33555/embm.v8i2.183

Abstract

Despite the growing number of millennials and fintech having been present for some years now in mutual funds in Jakarta, the market share of PT PAM Indonesia has not increased. The number of unhappy customers reflected by the number of inactive customers has been increased to 43% of its total customers. due to the disappointment with the company’s services. This study is investigating the influence of service quality on consumer satisfaction and consumer perceived value as a mediating variable in mutual funds in Jakarta. This study contributes to the customer's perceived value literature by providing evidence in the mutual fund industry. To gather the primary data, in this study using a quantitative approach by sending a questionnaire to 100 millennials customers. SPSS software was used to analyze the satisfaction level in different locations and demographic factors, whilst SmartPLS3 was used to analyze the relationship between variables and to test hypotheses. The result showed that consumer perceived value mediates the relationship between service quality on consumer satisfaction. The findings suggest to retrieve customer satisfaction, the company must improve its service quality to meet consumer perceived value especially for the millennials in the mutual fund industry.
Analyzing Technical Competency, Relational Capabilities and Cognitive Abilities on Customer Satisfaction at Distributor Companies in Indonesia Mohamad Firdaus; Krisnawati, Nila; Basbeth, Firdaus
Emerging Markets : Business and Management Studies Journal Vol. 9 No. 1 (2021)
Publisher : Directorate of Academic Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33555/embm.v9i1.188

Abstract

In the current era of globalization, business competition is getting tougher and as a market leader, companies must always maintain their performance and improve their performance, so that customer satisfaction is always maintained. Especially the performance of mechanical services to customers whose performance must be maintained. Main problem faced by PT United Tractors heavy equipment service division is a decrease in customer satisfaction. The decrease in satisfaction is thought to be caused by a decrease in mechanics technical competence, the lack of mechanical ability to maintain good relationships (relational capability) with customers and the ability to identify problems (cognitive abilities) faced by customers. The purpose of this research is to analyze the impact of technical competency, relational capability and cognitive ability toward customer satisfaction and to analyse the impact of customer satisfaction toward customer loyalty. As a quantitative research, the study distributed questionnaires to 200 respondents who are customers who used mechanics services, so that it can be seen what variables have a significant impact on customer satisfaction. The findings of this study are that cognitive ability and technical competency have a significant impact on customer satisfaction, while relational capability has no significant impact on customer satisfaction. The influence of customer satisfaction on customer loyalty has a significant impact.
Does Experience Co-creation (XCC) Change Entrepreneurial Intention? Firdaus Basbeth; Noorshela Che Nawi
International Journal of Business Studies Vol 4 No 3 (2020): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v4i3.167

Abstract

Despite the global emphasis on the relevance and potential impacts of entrepreneurship has dramatically increased as potent economic force, entrepreneurship education has not significantly changed in two decades. Existing approaches to entrepreneurship education are focus is on teaching ‘about’ entrepreneur and what they do rather than teaching ‘for’ entrepreneurship. Drawing on the synthesis based on theory of planned behavior (TPB), we introduce Experience Co-creation as a new approach to teach entrepreneurship course based on the concept of experiential learning. The approach for the program was synthesized and adapted from Experience co-creation (XCC) theory used in tourism literature. This study develops a longitudinal framework of student’s intention after 3 months of the infusion of experiential learning. The result indicates that students’ intention is greater after the program than before the class started. This study fills a gap in entrepreneurship body of knowledge by providing evidence the teaching method moderates the relationship between perceived behavioral control and entrepreneurial intention. This study is an empirical study uses a SmartPLS3 with data taken from survey of 220 student in Strategic Entrepreneurship APT-2083 Class L4 & L5 Sem 2 2018/19. The result demonstrates that mean value of personal attitudes, subjective norms, perceived behavioral control and entrepreneurial intention are improved, and the relationship between perceived behavioral control and entrepreneurial intention improved significantly at the end of the course. The study suggest that university can gain highest entrepreneurial intention by introducing innovative method in teaching entrepreneurship.
The Influence of Entrepreneurial Orientation and Innovation Capability on Perceived Firm Performance with The Mediating Role of Market Orientation: Case study in PT WIKA Industri & Konstruksi Anggiat Maju Lubis; Firdaus Basbeth
International Journal of Business Studies Vol 5 No 3 (2021): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v5i3.171

Abstract

Performance of PT WIKON in two consecutive years indicated run into downtrend from the year 2018 to the year 2019. Low levels of Entrepreneurial Orientation, Innovation Capability, and Market Orientation have been suspected as factors leading to the performance of PT WIKA Industri & Konstruksi. The objective of this study is to investigate Market Orientation as the mediator of relationship Entrepreneurial Orientation and Innovation Capability on Firm Performance in a construction company. However, study-related Market Orientation as a mediator on the indirect effect of Innovation Capability and Firm Performance is still rare, therefore research on this subject can be seen as Novelty. There are Six theory-based hypotheses are measured. This research employs a quantitative approach with empirical evidence of employees and BOD of PT WIKA Industri & Konstruksi. Survey data are from 93 respondents were analyzed used structural equation modeling (SEM). The findings of this research showed that Market Orientation has a positive effect on Firm Performance. Surprisingly, Entrepreneurial Orientation (EO) and Innovation Capability (IC) independently do not have a direct effect on Firm Performance. The Effect of Entrepreneurial Orientation (EO) on Firm Performance (FP) is mediated by Market Orientation. Likewise, the effect of Innovation Capability (IC) on Firm Performance (FP) is mediated by Market Orientation. These results suggest that Entrepreneurial Orientation and Innovation Capability should focus on Market Orientation to improve the overall Firm Performance. Besides, it is highly recommended to middle management and above of PT WIKA Industri & Konstruksi should focus and allocate resources to Market Orientation to improve their Firm Performance.
Does Risk Based Thinking Matters to Support Business Sustainability A Workshop Provided for Community of Forum Standardisasi Indonesia Firdaus Basbeth
Journal of Sustainable Community Development (JSCD) Vol 2 No 2 (2020): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v2i2.20

Abstract

Risk can appear in any form such as environmental risk, business risk, and health and safety risk. Many companies especially in manufacturing sectors, they are generally familiar with the process of identification, evaluate and control the environmental, health and safety risk predominantly in operational level to keep their process safe for the people and environment. However, when it comes to business risk, the company's understanding, method, and level of implementation should be adjusted to achieve business objectives and fulfill requirements which implied in the new IS 9001:2018 quality standards. Although there are no special requirements for the organization to maintain or retain documented information related to addressing risks and opportunities, organizations can choose to do so and this will be influenced by the size and nature of the organization. Many organizations don’t have a clear understanding of maintaining and managing lists of business risks and opportunities properly. For this reason, equipping oneself with knowledge related to risk-based thinking and risk management is very important. The aim of the workshop is to improve understanding of Risk-Based Thinking in business processes related to their internal and external business context, specifically in risk identification, evaluating the risks that have been identified, managing the risks at every level effectively. The workshop is carried out in third stages: firstly facilitator explains the workshop material, followed by questions and answers, and finally, the workshop participants were involved in a risk identification and risk assessment simulation. The cognitive aspect of the participants was obtained through a pre-test and post-test, showed that understanding of risk-based thinking is increased, as well as the skill to use tools to be used to manage risk.
Entrepreneurial Intention And The Moderating Role Of Gender Evidence From Ipmi International Business School In Jakarta Yoel Christopher Chen; Firdaus Basbeth
Conference Series Vol. 3 No. 1 (2020): International Conference on Global Innovation and Trends in Economy 2020
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Despite having the highest contribution to Indonesia GDP, the ratio of an entrepreneur to total population is only 1,7% compared to our neighbor countries Women entrepreneurs make up the majority of the founders of medium-small and enterprises, and there is a clear gap between the younger (under 35) and older generations (over 35). The study aims to investigate the intention to become an entrepreneur in the young generation in higher education and to analyze the re of gender in the relationship between entrepreneurial intention and personal attitude, subjective norms, and perceived behavioral control. This study develops a framework cross-sectional time frame in IPMI International Business School. The result demonstrates that the mean value of entrepreneurial intention was high, and there is a positive and significant effect between perceived behavioral control, personal attitude, and entrepreneurial intention. Surprisingly the subjective norms did not have a positive significant impact on entrepreneurial intention. The result indicates that students’ intention is high and gender moderated the relationships between entrepreneurial intention and persona attitude, and subjective norms, however, there is no significant effect between subjective norms and entrepreneurial intention This study fills a gap in the entrepreneurship body of knowledge by providing evidence gender moderates the relationship between personal attitude and entrepreneurial intention and between perceived behavioral control and entrepreneurial intention. This study is an empirical study that uses a SmartPLS3 with data taken from the survey of 74 students in IPMI Business School in Jakarta. The study suggests that students in universities have high intention to become an entrepreneur, and the school can gain the highest entrepreneurial intention by introducing the innovative method in teaching entrepreneurship, especially to women.
Marketing Budgeting, Marketing Activities, and Distributor Loyalty: the Mediating Effect of Brand Equity Gregorius Wahyu Kurniawan; Firdaus Basbeth; Assoc Prof. Dr. Leonnard Ong, SE, M. Comm
Conference Series Vol. 3 No. 1 (2020): International Conference on Global Innovation and Trends in Economy 2020
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In reaching their customers, the producer of fast-moving consumer goods (Keller, 1993) use distributors' channels to reach their end-user. Despite having a strong brand globally, with 9.04 bio USD of brand value (2020), the company experienced steady growth with higher marketing budget spending from 2017 to 2019. The trend of operating incomes has not improved. The effect of brand equity on loyalty in the B2B segment has not been conclusive. The study aims to find out the level of distributor loyalty, the effect of marketing activity, marketing budgeting, and brand equity on distributor loyalty. The research strategy was a survey, conducted with a quantitative method, with 65 distributors as respondents. The data was analyzed with a descriptive statistic and hypotheses were tested using SmartPLS3. The result has shown that the level of distributor loyalty was good, there was a positive significant effect of marketing activity on loyalty, a positive significant effect of marketing activity on brand equity, and a positive significant effect of brand equity to distributor loyalty. However, there was no effect of marketing budgeting to brand equity. The study gave a contribution to the industrial market segment or B2B marketer, for them to be able to invest marketing activity spending into the right marketing activity mix, suited to the market condition to achieve a better return of investment. Building brand equity in the industrial market segment is as important as consumer market. However, marketers shall be able to differentiate the approach, since the brand equity measures for the industrial market segment are different as compared to the consumer market.
The Analysis of Leadership and Safety Behavior towards Safety Culture through Safety Climate Ahmad Taufiq; Nila Krisnawati Hidayat; Firdaus Basbeth
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6902

Abstract

Safety culture is a core value that must be owned by the company. However, a systematic review of the factors that mediate the formation of a safety culture is rarely discussed. The purpose of this study is to investigate the relationship between leadership, safety behavior, and safety climate in the formation of a safety culture in the mining industry, especially in the heavy equipment sector. The type of research used is quantitative research through surveys using the mono method. The survey was conducted in a one-shot/crossectional manner at all levels of leaders consisting of Managers, Dept heads, Supervisors, Leaders, and OHS practitioners spread over 5 different areas. This study found that safety climate had the greatest influence factor in building a safety culture (36%), followed by leadership (35%) and safety behavior (29%). Moreover, the norm behavior group is the biggest contributor in building a safety culture in the mining industry. In conclusion, a systematic review study is expected to increase the level of safety culture, all stakeholders have a role in providing a better understanding of safety culture to reduce mining accidents in the future.
The Influence of Sales Training and Sales Experience through Adaptive Selling Behavior on Salesperson Performance Yuli Hernanto; Nila K. Hidayat; Firdaus Basbeth
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6896

Abstract

The competitive conditions in heavy equipment sales are very dynamic, and assessing the sales force's performance is an essential factor in guiding managerial decisions to improve the efficiency and effectiveness of the sales organization. Sales training must be provided consistently to all salespeople to enhance their competence. Experienced salespeople also play an important position in the business in contributing value to customers and company productivity. This study examines the effect of sales training and sales experience on salesperson performance through adaptive selling behavior. This quantitative research uses primary data; Structural Equation Modeling (SEM) PLS was used to analyze the data obtained from ABC Company. Researchers obtained 96 respondent data based on predetermined criteria, which were analyzed using SmartPLS software. The results showed that the seven hypotheses tested were accepted. Based on the findings of this study that sales training, sales experience, and adaptive selling behavior directly affect salesperson performance; sales training and sales experience directly affect adaptive selling behavior; adaptive selling behavior can also mediate sales training and sales experience affects salesperson performance. This study also shows that sales experience is the most influential variable on adaptive selling behavior, so the management of ABC Company also needs to make strategies and competency acceleration programs that can accelerate sales experience.  
The Effect of Corporate Culture and Compensation toward Employee Performance through Employee Motivation after the Merger (PT Bina Pertiwi Case Study) Agus Mustofa; Nila Krisnawati; Firdaus Basbeth
Emerging Markets : Business and Management Studies Journal Vol. 9 No. 2 (2022)
Publisher : Directorate of Academic Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33555/embm.v9i2.192

Abstract

Changes that occur very quickly cause companies to be more innovative and adaptive to the changes themselves. Employee and company performance is important because it is related to its sustainability in the long term. On the other hand, companies must also pay attention to cultural, compensation, and motivational factors to achieve an effective and efficient performance. This research examines the influence of corporate culture and compensation on employee performance with motivation as an intervening variable. This is a quantitative study using primary data; Structural Equation Modeling (SEM) PLS is used to analyze the data obtained from PT Bina Pertiwi. The researcher obtained 100 respondent data based on predetermined criteria, which were analyzed using SmartPLS software. According to the findings of this study, work culture has a positive impact on employee performance. Employee motivation mediates corporate culture on employee performance, but employee motivation does not mediate compensation effect on employee performance. PT Bina Pertiwi needs to improve the factors that affect employee motivation and performance such as work culture
Co-Authors Agus Mustofa Ahmad Taufiq Anggiat Maju Lubis Assoc Prof. Dr. Leonnard Ong, SE, M. Comm Budiman, Nurdiansyah Daud, Nasreen Anis Putri Gregorius Wahyu Kurniawan Helia, Suhelmi Hutagaol, Ronald Marthin Krisnawati, Nila Mohamad Firdaus Mohammad Imron Muhammad Arif Abdul Hakim Mulyono S. Baskoro Nila K. Hidayat Nila K. Hidayat, Nila K. Nila Krisnawati Nila Krisnawati Hidayat Noorshela Che Nawi Nur Fitriyani Sahamony Putri, Nanda Alifia Ratnasartika Aprilyani Rio Nardo Savitry, Gusti Ayu Made Susriyanti, Susriyanti Yoel Christopher Chen Yuli Hernanto