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All Journal Jurnal Keuangan dan Perbankan Equilibrium JBMP (Jurnal Bisnis, Manajemen dan Perbankan) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Distribusi JURNAL MANAJEMEN (EDISI ELEKTRONIK) JABE (Journal of Applied Business and Economic) JURNAL LENTERA BISNIS Journal of Global Business and Management Review Yayasan Cita Cendikiawan Al Khwarizmi Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Room of Civil Society Development Conference on Community Engagement Project (Concept) Conference on Business, Social Sciences and Technology (CoNeScINTech) Social Engagement: Jurnal Pengabdian Kepada Masyarakat International Journal of Business and Quality Research Room of Civil Social Development
Nainggolan, Ferdinand
Universitas Internasional Batam
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THE INFLUENCE OF VOTER BEHAVIOR ON THE GENERAL ELECTION OF REGIONAL HEADS IN THE RIAU ISLANDS PROVINCE Bonita Melina; Hepy Hefri Ariyanto; Ferdinand Nainggolan
Journal of Global Business and Management Review Vol. 7 No. 2 (2025): Journal of Global Business and Management Review
Publisher : Program Sarjana Manajemen Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/jgbmr.v7i2.10554

Abstract

This study aims to examine the factors influencing voter decision-making among first-time voters in the 2024 regional head elections in the Riau Islands Province. Employing a quantitative research design, the study utilizes survey methods through questionnaires distributed to 100 respondents selected using purposive sampling. The research investigates five key variables: Attitude Toward the Behavior, Subjective Norms, Perceived Behavioral Control, Social Media Political Marketing Activity, and Negative Political Advertising. Data collection was conducted using a Likert-scale questionnaire, and the data were analyzed using SPSS version 25. Hypothesis testing was carried out through both partial and simultaneous regression analyses. The results indicate that all five independent variables significantly affect the voting decisions of first-time voters, suggesting that individual beliefs, social expectations, perceived ease of performing the behavior, online political engagement, and exposure to negative campaigning all play substantial roles in shaping voter behavior. These findings underscore the importance of strategic communication and ethical political engagement tailored to the youth demographic. For policymakers and campaign teams, understanding these determinants can support more inclusive and effective approaches to encourage political participation among young voters in regional elections, particularly in geographically dispersed areas like the Riau Islands.
Cross-Selling Opportunities, Customer–Company Identification, Product Evaluation, and Digital Strategy on Purchase Intention: The Mediating Role of Customer Satisfaction in Bank Saving and Deposit Products: Peluang Penjualan Silang, Identifikasi Pelanggan–Perusahaan, Evaluasi Produk, dan Strategi Digital terhadap Niat Membeli: Peran Mediasi Kepuasan Pelanggan pada Produk Tabungan dan Deposito Bank Edy Yulianto Putra; Villa Cindy; Ferdinand Nainggolan
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 12 No. 2 (2026): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v12i2.2420

Abstract

This study aims to examine how cross-selling opportunities, customer-company identification, product evaluation, and digital strategy influence purchase intention, specifically evaluating the mediating role of customer satisfaction for savings and deposit products in the Indonesian banking sector. Utilizing a quantitative approach, data were collected from 250 banking customers via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that digital strategy, customer-company identification, and cross-selling opportunities significantly enhance customer satisfaction with digital strategy acting as the most dominant predictor while product evaluation shows no significant effect. Furthermore, customer satisfaction significantly drives purchase intention and successfully mediates the impact of the three significant predictors, demonstrating that cross-selling is only effective when customers perceive the offers as inherently valuable. Theoretically, this research integrates multiple frameworks, including Social Identity Theory and the Technology Acceptance Model, to highlight satisfaction as a central psychological mechanism. Practically, these findings imply that banking institutions must prioritize seamless digital platforms and design highly relevant, value-driven cross-selling strategies to effectively cultivate customer satisfaction and sustain long-term purchase intentions.
Co-Authors Aliandrina, Dessy Andrian Apriyadi, Riki Arianto, Hepy Hefri Ariyanto, Hepy Hefri Bella Febiola Bonita Melina Candy Candy Chandra, Budi Dion Dewa Barata Elinda Nurul Hasana Dewi Binti Shahbi Golan Hasan, Golan Harianja, Ervinasari Hesniati, Hesniati Hisham, Muhammad Rivaldy Ivone, Ivone Juviyanty Juviyanty, Juviyanty Juwita Depari, Irene Kho, Karen Kurniawaty, Dewi Lady, Lady Lily Purwianti Lina Lina Melina, Bonita Merinda Wijaya Muhammad Ilham Prabowo Prabowo, Muhammad Ilham Putro Putra, Edy Yulianto Putra, Herman Eka Ratih Anggraini, Ratih Robin Robin Sari Wahyuni, Lily Sudhartio, Setyawan, Agustinus Sharon Siti Rohani Syelen, Syelen Verlyn Evajelista Villa Cindy Wisnu Yuwono