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All Journal Sondir International Journal of Educational Review, Law And Social Sciences (IJERLAS) Journal of Communication Studies Jurnal Ilmu Komunikasi Jurnal Ilmiah Multidisiplin Indonesia SAINTEK RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Manajemen dan Pendidikan Agama Islam Jurnal Riset Multidisiplin Edukasi Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Jurnal Teologi Islam
Ummu Salamah
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Strategi Komunikasi dalam Meningkatkan Pelayanan Pelanggan PT. Pos Indonesia di Garut Arreihan Al Febrian; Ummu Salamah; Rosanti Utami Dewi
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 1 (2025): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.5314

Abstract

Today's customers not only want fast and efficient service, but also a positive experience when interacting with the company. Effective communication, both in person and through digital platforms, is key in delivering service values, policies, and benefits to customers. This study aims to analyze and explain the communication strategies implemented by PT. Pos Indonesia in Garut in improving customer service and facing competition. The method used is qualitative research, the researcher plays the role of the main instrument, with data collection through triangulation. The results of the study show that the communication strategy implemented by PT. Pos Indonesia in Garut to improve customer service is planned, analytical, and involves two-way communication, following a five-step model. Customer identification is carried out by understanding the various services available, and the services provided are well responded to. Message drafting involves field research to obtain information related to the company, as well as utilizing social media to build good relationships with customers. The implementation of the strategy is carried out by involving all employees, who are expected to carry out their duties professionally and create loyalty. Various media, such as Facebook, Twitter, Telegram, Instagram, TikTok, websites, and television, are used to improve relationships with customers.
Representasi Makna Religius dalam Lirik Lagu “33x” Karya Band Perunggu Latifath Ahfa, De Mimam; Ummu Salamah; Heri Hendrawan
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 1 (2025): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.5326

Abstract

Music becomes section of a communication process where the message conveyed in song lyrics carries a special meaning, as seen in the lyrics of the song "33x" by the band Perunggu. This song represents a religious meaning within the Islamic faith. The theory used in this research is semiotics according to Roland Barthes, which explores (1) denotative meaning, (2) connotative meaning, and (3) mythological meaning. This research applies a qualitative method using a descriptive qualitative approach. Data collection techniques include literature review, interviews, and documentation. The aim of this study is to explore the religious meaning in the lyrics of "33x" by Perunggu. The results reveal several layers of meaning: the denotative meaning, which refers to the religious act of dzikir in Islam; the connotative meaning, which suggests that "33x" carries a special significance, particularly in the Muslim faith, and from another perspective, the song also serves as a motivation and a reminder; and the mythological meaning, where the song embodies certain values that allow listeners to feel peace and be reminded of the Creator (God). Therefore, each lyric of "33x" by Perunggu holds a special meaning.
Strategi Komunikasi Forum Kerukunan Umat Beragama dalam Meningkatkan Toleransi dan Kebebasan Beragama di Kabupaten Garut Farhan Mubarok; Ummu Salamah; Feri Purnama
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 1 (2025): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.5405

Abstract

The diversity of religious life is truly very interesting, because this diversity provides inner and outer peace. Tolerance also essentially refers to human attitudes or behavior that adhere to rules, allowing individuals to evaluate and respect the actions of others. This research uses a qualitative descriptive method with the main focus on uncovering the communication strategies used by the FKUB (Religious Harmony Forum) in Garut Regency to encourage tolerance and religious freedom based on communication strategy theory (Arifin, 1984). Dynamics of inter-religious harmony in Garut Regency after the issuance of Regional Regulation Number 14 of 2022 concerning the Implementation of Tolerance in Community Life. Providing a significant impact on well-coordinated collaborative efforts in preventing and resolving intolerance or conflict in the Garut region. The facts on the ground are that there have been no incidents of intolerance reported in Garut over the last two years.
Pemanfaatan Sistem Informasi Geografis (SIG) Dalam Analisis Risiko Banjir Di Daerah Aliran Sungai (DAS) Ummu Salamah
Prosiding Sains dan Teknologi Vol. 4 No. 1 (2025): Seminar Nasional Sains dan Teknologi (SAINTEK) ke 4 - Februari 2025
Publisher : DPPM Universitas Pelita Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Salah satu bencana alam yang harus diwaspadai di Indonesia adalah banjir. Hal ini sesuai dengan data bencana Indonesia, yang mencatat banjir sebagai peristiwa alam paling sering terjadi sepanjang tahun 2021, dengan 1518 kasus di seluruh Indonesia. Sekitar 4.624.979 orang meninggal, hilang, terluka, dan mengungsi sebagai akibat dari banjir tersebut, yang menyebabkan 30.634 kerusakan bangunan dan 4.624.979 korban. Akibatnya, banjir yang umum juga dapat menyebabkan kerugian material, kerusakan lingkungan, dan dampak yang sangat mengancam kehidupan, yang membuat upaya pencegahan diperlukan. Suatu sistem yang berfokus pada elemen informasi geografis disebut SIG. Sistem Informasi Geografis (SIG) dapat membantu mengatasi keterbatasan manusia dalam menghadapi bencana banjir. Dengan membedah indeks ancaman, kerentanan, dan kapasitas, jurnal ini bertujuan untuk mengevaluasi risiko banjir. Selanjutnya, teknologi spasial,yaitu SIG berbasis web, digunakan untuk mengintegrasikan hasil evaluasi risiko ini. SIG bidang penanggulangan bencana banjir diharapkan dapat membantu pemerintah dan masyarakat dengan membangun kapasitas dan mengurangi kerentanan terhadap bencana banjir melalui pemantauan real-time. Prototype sistem penanggulangan bencana ini juga dapat membangun wilayah yang tangguh terhadap bencana banjir.
Co-Authors Achmad Fudhaili Ahmad Dardiri Ahmad Royani Andrianus Agus Santosa Anggun Paraditha Annisa Husnusyifa Arreihan Al Febrian Azizah Rangkuti Eding Iskak Imananto Emelia Anjani Farhan Mubarok Fatmah Hambali Feri Purnama Hendrawan, Heri Hikmah Hamidah I NYOMAN NURJAYA Isak Iskandar Ismira Febrina Khalimatus Sakdiah Laisya Josefhani Putri Latifath Ahfa, De Mimam Lely Khayrani M. Asrul Hamonangan Mhd Umar Hamid Lubis Mhd. Fadhlan Zainuddin Muhammad Ikbal Novebri Novebri Nur Hidayah Batubara Prija Djatmika Raswan Rosanti Utami Dewi Ruqqayah, Jelita