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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Sondir INDONESIAN JOURNAL OF HEALTH Journal of Communication Studies Journal of Education, Cultural, and Politics Kartika: Jurnal Studi Keislaman Jurnal Ilmiah Multidisiplin Indonesia Dedikasi: Journal of Community Engagement and Empowerment RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Manajemen dan Pendidikan Agama Islam Jurnal Riset Multidisiplin Edukasi Jurnal Teologi Islam POTENSI: Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis
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Strategi Komunikasi dalam Meningkatkan Pelayanan Pelanggan PT. Pos Indonesia di Garut Arreihan Al Febrian; Ummu Salamah; Rosanti Utami Dewi
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 1 (2025): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.5314

Abstract

Today's customers not only want fast and efficient service, but also a positive experience when interacting with the company. Effective communication, both in person and through digital platforms, is key in delivering service values, policies, and benefits to customers. This study aims to analyze and explain the communication strategies implemented by PT. Pos Indonesia in Garut in improving customer service and facing competition. The method used is qualitative research, the researcher plays the role of the main instrument, with data collection through triangulation. The results of the study show that the communication strategy implemented by PT. Pos Indonesia in Garut to improve customer service is planned, analytical, and involves two-way communication, following a five-step model. Customer identification is carried out by understanding the various services available, and the services provided are well responded to. Message drafting involves field research to obtain information related to the company, as well as utilizing social media to build good relationships with customers. The implementation of the strategy is carried out by involving all employees, who are expected to carry out their duties professionally and create loyalty. Various media, such as Facebook, Twitter, Telegram, Instagram, TikTok, websites, and television, are used to improve relationships with customers.
Representasi Makna Religius dalam Lirik Lagu “33x” Karya Band Perunggu Latifath Ahfa, De Mimam; Ummu Salamah; Heri Hendrawan
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 1 (2025): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.5326

Abstract

Music becomes section of a communication process where the message conveyed in song lyrics carries a special meaning, as seen in the lyrics of the song "33x" by the band Perunggu. This song represents a religious meaning within the Islamic faith. The theory used in this research is semiotics according to Roland Barthes, which explores (1) denotative meaning, (2) connotative meaning, and (3) mythological meaning. This research applies a qualitative method using a descriptive qualitative approach. Data collection techniques include literature review, interviews, and documentation. The aim of this study is to explore the religious meaning in the lyrics of "33x" by Perunggu. The results reveal several layers of meaning: the denotative meaning, which refers to the religious act of dzikir in Islam; the connotative meaning, which suggests that "33x" carries a special significance, particularly in the Muslim faith, and from another perspective, the song also serves as a motivation and a reminder; and the mythological meaning, where the song embodies certain values that allow listeners to feel peace and be reminded of the Creator (God). Therefore, each lyric of "33x" by Perunggu holds a special meaning.
Strategi Komunikasi Forum Kerukunan Umat Beragama dalam Meningkatkan Toleransi dan Kebebasan Beragama di Kabupaten Garut Farhan Mubarok; Ummu Salamah; Feri Purnama
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 1 (2025): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i1.5405

Abstract

The diversity of religious life is truly very interesting, because this diversity provides inner and outer peace. Tolerance also essentially refers to human attitudes or behavior that adhere to rules, allowing individuals to evaluate and respect the actions of others. This research uses a qualitative descriptive method with the main focus on uncovering the communication strategies used by the FKUB (Religious Harmony Forum) in Garut Regency to encourage tolerance and religious freedom based on communication strategy theory (Arifin, 1984). Dynamics of inter-religious harmony in Garut Regency after the issuance of Regional Regulation Number 14 of 2022 concerning the Implementation of Tolerance in Community Life. Providing a significant impact on well-coordinated collaborative efforts in preventing and resolving intolerance or conflict in the Garut region. The facts on the ground are that there have been no incidents of intolerance reported in Garut over the last two years.
Moderasi Beragama Sebagai Upaya Membangun Sikap Toleransi Siswa di SMKN 3 Panyabungan Nst, Mhd Aji; Mislaini; Ummu Salamah; Santika Dewi; Rahma Atikah; Nurmala Sari; Nurhayati; Siti Rukiah
Kartika: Jurnal Studi Keislaman Vol. 6 No. 1 (2026): Kartika: Jurnal Studi Keislaman (Februari)
Publisher : Lembaga Pendidikan Tinggi Nahdlatul Ulama (LPT NU) PCNU Kabupaten Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59240/kjsk.v6i1.795

Abstract

This study aims to describe the implementation of religious moderation as an effort to foster students' tolerance at SMK Negeri 3 Panyabungan. The background of this research is based on Indonesia's high level of religious diversity, which has the potential to trigger conflict if not accompanied by mutual respect, thus requiring an educational approach that instills tolerance values from an early age. This research employed a qualitative descriptive method with data collection techniques through observation, interviews, and documentation. Data analysis was conducted through data reduction, data display, and conclusion drawing. The results show that religious moderation in the school environment is implemented through classroom learning, teachers' role modeling, inclusive school policies, extracurricular activities, and social interactions among students that emphasize fairness, respect for differences, and togetherness. This implementation has proven effective in fostering students' tolerance, as reflected in the freedom to practice worship, cooperation across religious backgrounds, and the creation of harmonious social relationships. Therefore, religious moderation can be regarded as an effective character education strategy in building students' tolerance and creating a peaceful, inclusive, and diversity-respecting educational environment
Metode Private Learning dalam Pembelajaran Calistung Sebagai Upaya Pemberantasan Buta Aksara dan Meningkatkan Literasi dan Numerasi Untuk Anak Sekolah Dasar Munzilatur Rohmah; Vania Zulfiani Rahandi; Ummu Salamah; Fionna Ayu Sabrina; Andhega Wijaya
Dedikasi: Journal of Community Engagement and Empowerment Vol. 2 No. 1 (2024): June 2024
Publisher : Mitra Edukasi dan Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58706/dedikasi.v2n1.p7-15

Abstract

Desa Karas terletak di Kecamatan Karas Kabupaten Magetan Jawa Timur. Tiga sekolah dasar yang menjadi pilar pendidikan di kecamatan Karas untuk menempuh pendidikan dasar yaitu di SDN Karas 1, SDN Karas 2, dan SDN Karas 3. Terbatasnya jumlah guru sebagai fasilitator dalam proses kegiatan belajar mengajar mengakibatkan kurangnya kemampuan peserta didik dalam membaca, menulis, dan berhitung (calistung) di sekolah-sekolah tersebut. Salah satu upaya yang dilakukan adalah dengan melaksanakan program kerja Pemberantasan Buta Aksara atau Calistung. Calistung adalah suatu program yang diadakan oleh mahasiswa Kuliah Kerja Nyata Tematik (KKN-Tematik) sebagai bentuk kontribusi dalam membantu guru untuk meningkatkan kemampuan, pemahaman, serta semangat belajar peserta didik dalam kegiatan membaca, menulis, berhitung. Metode yang digunakan yaitu Penelitian Tindakan Kelas (PTK) melalui metode pembelajaran calistung dengan private learning yang dikategorikan berdasarkan kemampuan, sampel dari penelitian ini sendiri merupakan siswa sekolah dasar kelas 1 hingga kelas 6 selingkung Desa Karas. Hasil yang di dapat yaitu kegiatan pemberantasan buta aksara atau calistung dengan metode private learning ini efektif dalam meningkatkan kemampuan membaca, menulis dan berhitung. Hal tersebut selaras dengan didukung pernyataan langsung oleh beberapa wali kelas yang mengatakan bahwa mereka sangat terbantu dengan adanya program pemberantasan buta aksara atau calistung.  
Gambaran Kepuasan Masyarakat terhadap Kualitas Pelayanan Kesehatan di Wilayah Kerja Puskesmas Jongaya Kota Makassar Ummu Salamah; Nurhaliza Madani arifin
Indonesian Journal of Health Vol 5 No 2 (2025): Desember
Publisher : Yayasan Citra Cendekia Celebes

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33368/inajoh.v5i2.124

Abstract

Based on the Regulation of the Minister of Health of the Republic of Indonesia Number 75 of 2014, community health centers (puskesmas) function as the primary healthcare facilities closest to the community, with a primary focus on promotive and preventive efforts. Public satisfaction is an important factor in evaluating the success of healthcare services. This study aimed to describe the level of public satisfaction with the quality of services in the working area of Puskesmas Jongaya. The study was conducted using a descriptive method with a cross-sectional approach. The results showed that of 100 respondents, 69% were female and 31% were male. By age group, the majority of respondents were 26–35 years old (49%), followed by 36–45 years (8%), 46–55 years (21%), 56–65 years (12%), and 66–75 years (10%). Regarding education, 2% of respondents had no schooling, 16% completed elementary school, 16% junior high school, 44% senior high school, 7% diploma, and 15% bachelor’s degree. Satisfaction analysis indicated that 43% of respondents were very satisfied with promotive services, 67% were very satisfied with preventive services, and 54% were very satisfied with curative services. Overall, the highest satisfaction level was recorded among 75% of respondents who expressed being very satisfied with the quality of healthcare services. The study concluded that the majority of respondents were female, aged 56–65 years, had a senior high school education, and worked as housewives. The highest satisfaction was observed in promotive services, and there was a significant relationship between public satisfaction and the quality of promotive services, with a p-value of 0.020 (<0.05).
Co-Authors Achmad Fudhaili Achmad Maftuh Sujana Adelina Ahmad Dardiri Ahmad Royani Andhega Wijaya Andrianus Agus Santosa Annisa Husnusyifa Arfita Maula Nugraheni Arreihan Al Febrian Asih Purnama Eding Iskak Imananto Faisal Musa Faradina Ilma Deannova Farhan Mubarok Fatmah Hambali Feri Purnama Fionna Ayu Sabrina Hamidah Tussifah Hendrawan, Heri Hikmah Hamidah Hilya Laila Karima Abidin Irfan Khaeruji Isak Iskandar Ismira Febrina Latifath Ahfa, De Mimam M. Alawi Mislaini Mufidah Hayati Nufus Munzilatur Rohmah Novebri Novebri Nst, Mhd Aji Nur Aisah Nur Asiah Nurhaliza Madani arifin Nurhayati Nurmala Sari Qatrunnada Salsabila Rahma Atikah Raswan Rosanti Utami Dewi Ruqqayah, Jelita Salma Rizani Santika Dewi Sarah Fitri Shaafa Amaliah Marendengi Siti Rukiah Tri Pratiwi Trisnani, Asif Vania Zulfiani Rahandi Yuspa Zahro Nita Bil Mai