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All Journal Jurnal Informatika dan Teknik Elektro Terapan JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURNAL INSTEK (Informatika Sains dan Teknologi) Journal of Information Systems and Informatics bit-Tech Journal of Economics, Business, and Government Challenges Aviation Electronics, Information Technology, Telecommunications, Electricals, Controls (AVITEC) JATI (Jurnal Mahasiswa Teknik Informatika) International Journal of Advances in Data and Information Systems Jurnal Sistem Informasi dan Sains Teknologi Nusantara Science and Technology Proceedings Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) International Journal of Engineering, Science and Information Technology Jurnal Ilmiah Wahana Pendidikan KLIK: Kajian Ilmiah Informatika dan Komputer JITSI : Jurnal Ilmiah Teknologi Sistem Informasi COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Jurnal Teknik Mesin, Industri, Elektro dan Informatika Journal of Artificial Intelligence and Digital Business Jurnal Ilmiah Teknik Informatika dan Komunikasi Scientica: Jurnal Ilmiah Sains dan Teknologi Coreid Journal Journal of Elektronik Sistem InformasI Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Journal of Emerging Information Systems and Business Intelligence (JEISBI)
Permatasari, Reisa
Department Of Information System Department, Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
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Journal : Nusantara Science and Technology Proceedings

 1 
Business Process Evaluation of ITS Medical Center using Value Stream Mapping Reisa Permatasari; Abdul Rezha Efrat Najaf; Bonda Sisephaputra
Nusantara Science and Technology Proceedings 4th International Conference on Vocational Innovation and Applied Science 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2904

Abstract

Patients at ITS Medical Center are the main subject of the healthcare business process. they tend to expect satisfactory service especially when ITS Medical Center serves as a first-rate health facility for BPJS. At the time of this research pre-conducted, their business process has not been visually described in the Business Activity Monitoring (BAM), which makes management cannot foresee the efficient business process. Previous research on the implementation of Value Stream Mapping (VSM) in the Emergency Department shows the possibility to apply VSM in a clinic. Therefore, we decided to evaluate the existing business processes by gathering information from the Event Log Review and conducting employee interviews. To propose future business processes, we followed the Lean Manufacturing practice from Toyota always looks at product value from the customer's point of view. The evaluation consists of Business Process Model and Notation (BPMN) between four actors; doctor, patients, medical records department, and pharmacy. Continued picturing it using VSM using criteria of ineffectiveness from Lean Manufacturing. ITS Medical Center's current VSM shows three areas of opportunities for improvement consisting of Movement, Transportation, and Extra Process. Whereas its future VSM finding results from the comparison of the current with the future business process, predicted that service time can be faster by a ratio of 8%, non-value-added time is reduced by 15%, and at the end of the day, average inefficiency is reduced by 27.54%. With more than quarterly efficiency can be decision support for new business model improvement and implementation.
Designing Flow-Based Chatbot as Student Information Service Center Arifiyanti, Amalia Anjani; Daniar, Ivan Faiz; Permatasari, Reisa; Najaf, Abdul Rezha Efrat
Nusantara Science and Technology Proceedings 8th International Seminar of Research Month 2023
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2024.4121

Abstract

Universities strive to enhance public services to continually elevate user satisfaction. One critical aspect of public service is the accessibility and transparency of information, particularly in ensuring that students can easily access relevant information, contributing to heightened satisfaction with the university. However, while fostering openness and accessibility, adequate resources are essential to manage the surge in information requests from students. Chatbots emerge as a viable solution for disseminating information on academic activities, providing easy accessibility unhindered by temporal or spatial constraints at UPN "Veteran" Jawa Timur. In the initial phase of chatbot design, delineating the flow of user queries and corresponding bot responses is imperative. Questions, organized in a flow-based manner, are derived from a dataset of student queries related to academic policies. Extracting prevalent topics from both the question dataset and academic policy regulations at UPN "Veteran" Jawa Timur resulted in four overarching question topics: Implementation of Education, Learning Beyond the Study Program, Assessment and Evaluation of Learning Outcomes, and Academic Violations. The Conversational Flow Diagram is crafted based on these topics, serving as the foundational pattern for the chatbot. The test results affirm the chatbot's success in accurately presenting all designated flows, thereby furnishing users with pertinent information.
Co-Authors Abdul Rezha Efrat Najaf Adiyono, Bagus Dwi Putra Al-Ghiffari, Syafiq Amalia Anjani Arifiyanti Anindo Saka Fitri Aqsa Arumdapta, Gemintang Arrasyid, Nizar Maulana Aryo Sulistiono, Wisnu Aulia Putri Fajar Aviolla Terza Damaliana Ayu Pangestuti, Roro Bahri, Elsa Maya Bonda Sisephaputra Bonda Sisephaputra Daniar, Ivan Faiz Dhian Satria Kartika Yudha Dhian Satria Yudha Kartika Farhana, Farizah Fatzali, Abrila Febriany, Asri Kinanti Fitri Ana Wati, Seftin Ghea Sekar Palupi Gosal, Andika Hakim, Alif Nur Rahman Hanifa, Fatya Hilman Habib Habibi, Muhammad Jannah Arum Kemangi, Anisya Khanza Afiatul Lavenia, Nur Lickha Manti, Rival Septian Jeflin Mochamad Suhri Ainur Rifky Muhammad Daffa Muhammad Muharrom Al Haromainy Nagari, Ersy Genius Nur Aini Rakhmawati Perdana, Firman PUSPITASARI, DIANITA Putra, Agung Brastama Putra, Muhammad Ardiansyah Eka Putrawanto, Daris Irfan Ratih Aisyah Ronggo Alit Safitri, Eristya Maya Sakti, Ciptagusti Sila Shafira, Putri Dian Sila Sakti, Ciptagusti Trinanda, Fiqi Akbar Wahyuni, Eka Dyar Wati, Seftin Fitri Ana Wibisono, Mahendra Priyo Wibowo, Nur Cahyo Yovan Febriawan Nurpratama