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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi JURNAL MANAJEMEN EKONOMIS : Journal of Economics and Business Scientific Journal of Reflection : Economic, Accounting, Management and Business J-MAS (Jurnal Manajemen dan Sains) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL MANAJEMEN (EDISI ELEKTRONIK) RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Sosial Ekonomi Bisnis Journal of Social And Economics Research Jurnal Teknologi dan Manajemen Industri Terapan International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) HIKMATUNA: Journal for Integrative Islamic Studies Hikmatuna Jurnal Akuntansi Dan Manajemen
Kusuma Chandra Kirana
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALYSIS OF THE APPLICATION OF MALCOLM BALDRIGE CRITERIA (MBCFPE) TO BUSINESS ACTORS IN INDONESIA Vira Aulia Gusfi; Ulul Azmi; Prie Dewi Listanti; Kusuma Chandra Kirana
International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Vol. 2 No. 1 (2024): February
Publisher : ZILLZELL MEDIA PRIMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61990/ijamesc.v2i1.161

Abstract

This research explores the challenges and opportunities for Micro, Small and Medium Enterprises (MSMEs) in Indonesia, focusing on the implementation of the Malcolm Baldrige Criteria for Performance Excellence. Although the MSME sector in Indonesia is very large, limited capital, access to technology, and market reach hinder their competitiveness against larger companies. Along with that, the proliferation of online media adds complexity to the business landscape, demanding rapid adaptation. Strategic human resource management is emerging as a critical factor for long-term organizational development. The research uses the Malcolm Baldrige Award as a benchmark for performance appraisal, which includes leadership, strategic planning, customer focus, measurement and analysis, workforce focus, process management, and results. The study sampled six businesses, revealing the varying impact of these criteria on their performance. Key findings highlight the key role of leadership and customer-focus in influencing MSME outcomes, while other criteria show mixed and sometimes less significant effects. Full implementation challenges include a lack of a clear vision-mission statement, lack of organizational structure, and limited emphasis on product innovation. The research concludes with recommendations for MSMEs in Indonesia, emphasizing the importance of developing a clear vision, improving organizational structure, and increasing focus on innovation. These findings provide deep insight into the dynamics of MSMEs and offer strategic direction to navigate Indonesia's evolving business landscape.
Co-Authors Agista Wigi Nuroini Albertus Leopoldus Odem Amjad Maulana Anggoro Jati Kuncoro Anni Hidayatun Noor Anton Nugroho Ari Widya Utami Azmah Othman Didik Subiyanto Eko Yulianto Emil Salim Epsilandri Septyarini Gendro Wiyono Henny Welsa Jajuk Herawati Jajuk Herawati Kristin Yulia Setyowati Misthika Dewi Muhammad Giri Muhammad Rizqi Saifuddiin Muinah Fadhilah Prayekti Prayekti Prie Dewi Listanti Putri Nugraheni Cahyaningsih Ramadhani Wahyuningtyas Sandy Khristian Sandyka Yanuar Saleh Syafira Argyaningrum Syamsul Hadi Syamsul Ph.D M.A. Hadi ULUL AZMI Vira Aulia Gusfi Yulita Tagumara Yunita Sartika Zulfa Nurfauziah, Hasna