Article Per Year (5 Year)
p-Index From 2021 - 2026
1.873
P-Index
This Author published in this journals
All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT Sketsa Bisnis JOURNAL OF SCIENCE AND SOCIAL RESEARCH INTI Nusa Mandiri Jurnal Ilmiah Wahana Pendidikan Journal Peqguruang: Conference Series Parta: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Ekonomi Regional Unimal Bina Sehat Masyarakat
Selvia, Dina
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

Published : 12 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 12 Documents
Search

 1   2 
The The Role of Satisfaction as a Mediator of the Influence of Facilities and Location on Revisit Intention: A Study at the Unit Bumi Kepanduan Sentul Bogor Sudarijati; Dwi Gemina; Selvia, Dina
SKeTsa Bisnis (e-jurnal) Vol 12 No 2 (2025): Sketsa Bisnis
Publisher : Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/j667wv11

Abstract

Introduction: This study examines how facilities and location influence visitors’ intention to revisit the Bumi Kepanduan Sentul Bogor Unit, with customer satisfaction serving as a mediating variable. The research is grounded in the understanding that visitor satisfaction is a key determinant of loyalty and revisit intention, particularly in tourism and recreation destinations. Methods: The study involved 100 respondents selected using a non-probability purposive sampling method. The criteria included visitors aged 17 years and above who had visited the site at least once. A descriptive and verification approach was applied using the path analysis method to determine both direct and indirect effects among variables. Results: The findings reveal that facilities and location have a direct and positive influence on satisfaction, while both also directly affect revisit intention. Furthermore, satisfaction itself significantly influences revisit intention and serves as a mediating factor between facilities, location, and the desire to return. These results indicate that improved facilities and strategic location can enhance visitor satisfaction, which ultimately increases the likelihood of revisits. Conclusion: This study highlights the importance of maintaining and improving facilities and location quality to enhance visitor satisfaction and loyalty. However, the study is limited by its relatively small sample size and narrow variable scope. Future research is recommended to include additional factors such as lifestyle, social influence, and reference groups, as well as to use a larger and more diverse sample to obtain more representative results.
IMPLEMENTASI ALGORITMA FUZZY UNTUK PENILAIAN KEPUASAN NASABAH PNM MEKAR DI PASAMAN Yanti, Rahma; Ramadani, Sela; Selvia, Dina; Sovia, Rini
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 4 (2025): November 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i4.4849

Abstract

Customer satisfaction assessment is an essential component in improving the service quality of PNM Mekar, a microfinance institution focused on empowering women through ultra-micro financing. Conventional evaluations rely heavily on subjective perceptions, creating a need for a more structured and objective method. This study applies the Fuzzy Logic algorithm to measure customer satisfaction by transforming numerical data into linguistic variables through fuzzification. Annual operational data, including the number of customers and returning customers, were processed using membership functions and fuzzy rules, followed by defuzzification to obtain a crisp satisfaction value. The results indicate that all satisfaction levels fall into the low category, suggesting the need for service improvement. The fuzzy-based model proves effective in providing adaptive, consistent, and realistic satisfaction evaluation.
Co-Authors Andini, Neng Diana Putri Anjani, Sri Ulan Chandra Ayu Pramestidewi Depyanti, Sari Oktavia Dolifah, Dewi Dwi Gemina Haq, M. Iqbal Arinal Hari Antoni Musril Hasipa, Hani Siti Inriyana, Ria Iyos Sutresna Lupita, Taristania Neng Diana Putri Andini Nisya Aulia Septiani Novia Ramadhani Nurfalah, Aam Linda Nurizkiah, Riva Nurjanah, Yunisha Husnul Putri, Imbaraniati Permana Ramadani, Sela Ramadhanu, Agung - Ridwan, Heri Ridwan, Heri Ulan Riva Nurizkiah Rofifah, Khairunnisa Nabilatun Setiadi, Diding Kelana Sovia, Rini Sudarijati Syafira, Syarifah Titiek Tjahja Andari Wati, Putri Syalistia Wedra Aprison Widyadhari Yanti , Riska Putri Yanti, Rahma Yulianingsih, Yulianingsih Zahra, Siti Fatimah Zakir, Supratman Zeviana, Zeviana Zulfani Sesmiarni