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All Journal QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Accounting Profession Journal (APAJI) Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Scientium Management Review
Toaha, Muhammad
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Journal : Scientium Management Review

 1 
EFFECT OF E-SERVICE QUALITY ON REPURCHASE INTENTIONS THROUGH CUSTOMER SATISFACTION ON SHOPEE CUSTOMERS IN MAKASSAR CITY Damayanti, Irma; Kadir, Nuraeni; Toaha, Muhammad
Scientium Management Review Vol. 1 No. 3 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i3.189

Abstract

This study aims to determine the effect of e-service quality on customer intentions to repurchase, through Shopee customer satisfaction in Makassar City. Quantitative methods are carried out to obtain research data, where later the data is primary data from distributing questionnaires to research objects. In the process, Shopee customers in Makassar City are used as the population in the study. The sample needed in the study was taken by purposive sampling technique with 385 sample respondents. Regression analysis using the PLS (Partial Least Square) method was used with the help of software in the form of SmartPLS3.0. The results showed that e-service quality can affect customer satisfaction, e-srvice quality affects repurchase intentions, customer satisfaction has a significant and positive effect on repurchase intentions and e-service quality has a significant and positive effect on repurchase intentions through satisfaction.
ANALYSIS OF BANK HEALTH AND MACROECONOMIC STRESS TESTING ON CREDIT RISK Pandolo, Krisnaldi Prawira; Pahlevi, Cepi; Toaha, Muhammad
Scientium Management Review Vol. 1 No. 3 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i3.190

Abstract

Bank is a business that has important role for people. But, in recent years there have been problems that have hit banks, namely the Covid-19 pandemic. Banks are required to keep anticipating risks arising from the pandemic. This study aims to analyze the bank health using the RGEC method and do stress testing on credit risk. The research was conducted at BUMN Bank, such as BRI, BNI, BTN and Mandiri in the 2017-2021 period. The research of the bank health used ratio analysis, such as Non Performing Loans (NPL), Loan to Deposit Ratio (LDR), Net Interest Margin (NIM). ), Return On Assets (ROA) and Capital Adequacy Ratio (CAR). In the ratios of NPL, NIM, and CAR it is known that the bank health of all BUMN Bank is at a very healthy level (PK-1). For the ROA ratio, there are several banks that are at PK-4 and PK-5 level, especially in 2019-2021. For the LDR ratio during 2017-2021 there are no BUMN Bank that in the very healthy category. For the stress test measurement using the inflation shock scenario, it can be concluded that when Indonesia's inflation based on the scenario of the Minister of Finance in 2020 was at the level of 5.1%, the Bank's NPL remained in a very healthy category.
Co-Authors A. S. Parawansa, Dian Abdul Haeba Ramli Abdul Razak Munir Adham M, Shaquille Al Kausar, Al Kausar Almaida, Asty Amelia Sahib, Raofa Andi, Fakhrul Febrianty, K. K. Hakim, Haeriah Hakim, Wardhani Hendriadi, Hendriadi Irma Damayanti Kadir, Nuraeni Megawaty Megawaty, Megawaty Muh. Albany Ray, Andi Pahlevi, Cepi Pandolo, Krisnaldi Prawira Rachmani, Athifah Siti Haerani SITI MARIAM Syekh Al Azali, Muh. Fatur Wafa, Rikhul Wahda, Wahda