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All Journal YUME : Journal of Management Jurnal Manajemen dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan JURNAL ILMIAH SIMANTEK Economics and Digital Business Review Jurnal Manajemen dan Bisnis Jurnal Bina Bangsa Ekonomika Strategic: Journal of Management Sciences Jurnal Manajemen dan Pemasaran Jasa Journal Business and Management
Pantas H Silaban
Universitas HKBP Nommensen
Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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PENGARUH AKSESIBILITAS DAN DAYA TARIK TERHADAP LOYALITAS WISATA DENGAN AMENITAS SEBAGAI VARIABEL INTERVENING PADA DESTINASI WISATA TUK-TUK SIADONG KABUPATEN SAMOSIR Silaban, Pantas H.; Silalahi, Andri D. K.; Octoyuda, Edgar; Sinaga, Desi
Jurnal Manajemen dan Bisnis Vol 20 No. 2 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v20i2.1016

Abstract

This research aims to analyze the influence of accessibility and destination attraction on tourist loyalty mediated by the destination amenity. The research methodology uses the Structural Equation Modelling (SEM) to analyze the quantitative data were collected accidentally from the respondents in the destination. The sample method uses purposive random sampling with number of sample are 240 respondents. The respondents should meet the following criteria (1) who visit the destination at least 2 times or more, (2) who visit the destination at least in 2018. The results shows that (1) accessibility insignificantly influence the destination amenity, (2) destination attraction significantly influence the destination amenity, (3) accessibility insignificantly influence the tourists loyalty, (4) destination attractions insignificantly influence the tourists loyalty, (5) destination amenity insignificantly influence the tourists loyalty, (6) the destination amenity insignificantly mediated accessibility on tourists loyalty and (7) destination amenity insignificantly mediated the destination attraction on tourists loyalty
MEDIASI VARIABEL KREDIBILITAS MEREK DALAM MENGANALISIS PENGARUH ELECTRONIC WORD OF MOUTH (E-WOM) TERHADAP EVALUASI MEREK: Sebuah Studi Kasus Pada Pengguna Smartphone Samsung di Kota Medan Silaban, Pantas H.; Silalahi, Andri Dayarana K.
Jurnal Manajemen dan Bisnis Vol 21 No. 2 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i2.1418

Abstract

This study aimed to examined the effect of Electronic Word-Of-Mouth on Samsung brand evaluation moderated brand credibility. The population in this study is infinite numberwhich contained by all the people who are using the Samsung products in Medan. The number of samples used in this study are 100 respondents with technique of determining the sample is purposive random sampling with judgment sampling method that researchers use certain criteria that will be used as a sample in this study. The type of research used in this study is the type of causality research. The independent variable in this research is electronic word-of-mouth, and the dependent variable is the brand evaluation and the moderation/intervening variable is brand credibility. The results showed that partially electronic word-of-mouth has a positive and significant effect on brand credibility, electronic word-of-mouth have positive and significant effect on brand evaluation, brand credibility has a positive and significant impact on brand evaluation, electronic word-of- mouth has a positive and significant influence on brand evaluation with brand credibility as a moderating variable. In addition, the results of this study also indicate that there is an indirect effect of the more dominant electronic word-of-mouth on brand evaluation through brand credibility is 0.529. The conclusion in this research is E-WOM not directly against Samsung brand evaluation in Medan. Suggestions for further research are to add more independent variables and use SEM analysis tools with more objectives in research objectives and targets.
PENGARUH ORANG, BUKTI FISIK DAN PROSES TERHADAP KEPUASAN WISATAWAN PADA DESTINASI WISATA PANTAI BULBUL Silaban, Pantas H.
Jurnal Manajemen dan Bisnis Vol 18 No. 1 Tahun 2018
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v18i1.423

Abstract

The tourism sector is a strategic sector that can contribute to both regional and national economic growth. This sector can create jobs to increase people's incomes as a consequence of the development of tourism industri and investment. This study investigated the influence of three variables of tourism service marketing mix consisting of people, processes and physical evidence on tourism satisfaction. A total of 53 respondents selected purposively from tourists who have visited at least twice to tourist destinations Bulbul Beach. Using the help of SPSS 18 data software was processed and analyzed and found that people has positively insignificant influence to the satisfaction of tourists, the process has negatively insignificant effect to the satisfaction of tourists, and physical evidence has positively significant effect to the satisfaction of the tourists, with R2 of 0.783. For subsequent research, the studied variables can be expanded into all of the marketing mix variables and more respondents with more tourist visit experience
PENGARUH AKSESIBILITAS DAN DAYA TARIK TERHADAP LOYALITAS WISATA DENGAN AMENITAS SEBAGAI VARIABEL INTERVENING PADA DESTINASI WISATA TUK-TUK SIADONG KABUPATEN SAMOSIR Silaban, Pantas H.; Silalahi, Andri D. K.; Octoyuda, Edgar; Sinaga, Desi
Jurnal Manajemen dan Bisnis Vol 20 No. 2 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v20i2.1016

Abstract

This research aims to analyze the influence of accessibility and destination attraction on tourist loyalty mediated by the destination amenity. The research methodology uses the Structural Equation Modelling (SEM) to analyze the quantitative data were collected accidentally from the respondents in the destination. The sample method uses purposive random sampling with number of sample are 240 respondents. The respondents should meet the following criteria (1) who visit the destination at least 2 times or more, (2) who visit the destination at least in 2018. The results shows that (1) accessibility insignificantly influence the destination amenity, (2) destination attraction significantly influence the destination amenity, (3) accessibility insignificantly influence the tourists loyalty, (4) destination attractions insignificantly influence the tourists loyalty, (5) destination amenity insignificantly influence the tourists loyalty, (6) the destination amenity insignificantly mediated accessibility on tourists loyalty and (7) destination amenity insignificantly mediated the destination attraction on tourists loyalty
MEDIASI VARIABEL KREDIBILITAS MEREK DALAM MENGANALISIS PENGARUH ELECTRONIC WORD OF MOUTH (E-WOM) TERHADAP EVALUASI MEREK: Sebuah Studi Kasus Pada Pengguna Smartphone Samsung di Kota Medan Silaban, Pantas H.; Silalahi, Andri Dayarana K.
Jurnal Manajemen dan Bisnis Vol 21 No. 2 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i2.1418

Abstract

This study aimed to examined the effect of Electronic Word-Of-Mouth on Samsung brand evaluation moderated brand credibility. The population in this study is infinite numberwhich contained by all the people who are using the Samsung products in Medan. The number of samples used in this study are 100 respondents with technique of determining the sample is purposive random sampling with judgment sampling method that researchers use certain criteria that will be used as a sample in this study. The type of research used in this study is the type of causality research. The independent variable in this research is electronic word-of-mouth, and the dependent variable is the brand evaluation and the moderation/intervening variable is brand credibility. The results showed that partially electronic word-of-mouth has a positive and significant effect on brand credibility, electronic word-of-mouth have positive and significant effect on brand evaluation, brand credibility has a positive and significant impact on brand evaluation, electronic word-of- mouth has a positive and significant influence on brand evaluation with brand credibility as a moderating variable. In addition, the results of this study also indicate that there is an indirect effect of the more dominant electronic word-of-mouth on brand evaluation through brand credibility is 0.529. The conclusion in this research is E-WOM not directly against Samsung brand evaluation in Medan. Suggestions for further research are to add more independent variables and use SEM analysis tools with more objectives in research objectives and targets.
Mendiasi Adopsi Informasi Pada Kegunaan Informasi, Kualitas Argumen, dan Kredibilitas Sumber Terhadap Perilaku Pembelian Konsumen Aplikasi Online Travel Wisata Danau Toba Gibrel, Disaya; Silaban, Pantas H; Sitorus, Sunday Ade
YUME : Journal of Management Vol 8, No 3 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i3.10006

Abstract

Penelitian ini bertujuan menganalisis peran mediasi adopsi informasi pada pengaruh kegunaan informasi, kualitas argumen, dan kredibilitas sumber terhadap perilaku pembelian konsumen pada aplikasi online travel wisata Danau Toba. Metode yang digunakan adalah penelitian kuantitatif dengan purposive sampling terhadap 100 responden pengguna online travel agent. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan SEM-PLS melalui SMARTPLS 4.0. Hasil penelitian menunjukkan bahwa kegunaan informasi, kualitas argumen, dan kredibilitas sumber berpengaruh positif terhadap adopsi informasi. Selain itu, adopsi informasi berpengaruh positif terhadap perilaku pembelian konsumen. Namun, adopsi informasi tidak memediasi pengaruh ketiga variabel independen terhadap perilaku pembelian.Keywords:  Kegunaan Informasi, Kualitas Argumen, Kredibilitas Sumber, Adopsi Informasi, Perilaku Pembelian Konsumen di OTA
Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Bus Listrik Di Kota Medan Hamonangan, Abram Philips; Silaban, Pantas H.; Sitorus@gmail.com, Sunday Ade C O M
YUME : Journal of Management Vol 8, No 3 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i3.10125

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pengaruh tangible, responsiveness, empathy, assurance dan reliability terhadap consumer satisfaction. Dalam penelitian ini menggunakan jenis penelitian kuantitatif dengan teksnik pengambilan sampel yaitu teknik purposive sampling dengan sampel sebanyak 96 responden. Data penelitian ini diperoleh dari penyebaran kuesioner terhadap pengguna bus listrik Medan. Analisis data yang digunakan dalam penelitian ini menggunakan bantuan program SMART-PLS versi 4.0. Metode analisis yang digunakan adalah Structural Equation Modelling (SEM), model pengukuran (outer model), pengukuran structural (inner model) dan pengujian hipotesis. Hasil penelitian ini menunjukkan bahwa tangible berpengaruh positif terhadap berpengaruh positif terhadap consumer satisfaction, responsiveness tidak berpengaruh positif terhadap consumer satisfaction, empathy berpengaruh  positif  terhadap consumer satisfaction, assurance tidak berpengaruh positif terhadap consumer satisfaction dan reliability berpengaruh positif terhadap consumer satisfaction. Kata kunci: tangible, responsiveness, empathy, assurance, reliability, consumer  satisfaction
Does destination promotion on social media affect visit intention? Empirical study on Instagram Silaban, Pantas H.; Hutabarat, Lamtiur; Silalahi, Andri Dayarana K.; Octoyuda, Edgar
Jurnal Manajemen dan Pemasaran Jasa Vol. 15 No. 2 (2022): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v15i2.13516

Abstract

In today's economy, social media can be a valuable tool for businesses to conduct various marketing activities. In particular, social media marketing is imperative for tourism as it helps with branding, increasing awareness, and driving visitors. In this way, social media can be used in marketing communication, media promotion, and reaching more target consumers. A limited number of studies have investigated the topic of destination promotion from the tourism marketing perspective. As a result, social media has become a popular media reference that influences consumers' decision-making processes. This study aims to investigate how the promotion of beach destinations on social media affects destination attractiveness, destination image, and visit intention. This study examined the hypotheses of 320 respondents who possess Instagram accounts and have visited beach tourist destinations due to Instagram promotions. Smart-PLS 3.0 was used to examine the hypothesis using the structural equation modeling method. Test results indicate that promoting destinations on social media can significantly influence their attractiveness and public perception. When consumers believe that a destination is attractive, it will positively impact the destination's image. Furthermore, the destination image can significantly impact the visit intention. As a result, the findings of this study suggest that tourism businesses use the findings as an effective means to develop a positive image of a destination that is attractive. Furthermore, this study contributed to how tourism marketing businesses and researchers may be able to use Instagram to generate interest in visiting.
Co-Authors Andri Dayarana K. Silalahi Anne Rumondang Malau Edgar Octoyuda Gibrel, Disaya Hamonangan, Abram Philips Hutabarat, Lamtiur Krisdayanti Leonardo Davidsi Sipayung Lidia Afriani Banurea Malau, Anne R. Marbun, Roma Narumata Marlan Hutahaean Panjaitan, Ferry Pasaman Silaban Raya Panjaitan Sembiring, Miranti Sianipar, Evie Dina Fiorentini Sianipar, Gloria J M Sianipar, Gloria J. M. Silalahi, Andri D. K. Silalahi, Andri Dayarana K. Silalahi, Andri Dayarana K. Simanjuntak, Sri Ida Royani Sinaga, Desi Sitanggang, Grace Sitorus, Sunday Ade Sitorus@gmail.com, Sunday Ade C O M Sunday Ade Sitorus Tongam Sihol Nababan ZAMILI, RITA ERNAWATI