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All Journal jurnal niara Jurnal Terapan Pemerintahan Minangkabau Jurnal Ilmu Administrasi Negara jurnal administrasi politik dan sosial Jurnal Administrasi Publik dan Bisnis (JaPaBis) Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat Journal of Innovative and Creativity International Journal of Humanities and Social Sciences Reviews International Journal of Social Welfare and Family Law
Lilis Wahyuni
SEKOLAH TINGGI ILMU ADMINISTRASI LANCANG KUNING
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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The Role of the Cooperative and Tourism Service (Diskopar) in Tourism Development in Dumai City Rudi Hartasetiadi; Lilis Wahyuni; Ernita Puspa Dewi; Dewi Jannah; Mesi Yendara
International Journal of Social Welfare and Family Law Vol. 1 No. 1 (2024): January : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v1i1.587

Abstract

This study aims to analyze the role of the Department of Youth, Sports and Tourism (Diskopar) Dumai City in tourism development and to identify supporting and inhibiting factors affecting its implementation. The research uses a qualitative descriptive approach with data collected through interviews, observation, and documentation. Informants consisted of a tourism data and information officer at Diskopar Kota Dumai and a community tourism actor. The data were analyzed using an interactive model involving data reduction, data display, and conclusion drawing. The findings show that Diskopar Kota Dumai plays an active role based on three role indicators: institutional position, social expectations, and implementation. The institution is involved not only in policy formulation but also in maintenance, monitoring, training workshops, event organization, and management of public tourism spaces. Supporting factors include regional tourism potential, digital promotion, regulatory documents, and regional budget support. Inhibiting factors include suboptimal maintenance of tourist sites, illegal levies in unmanaged areas, and uneven information access due to limited network coverage. Overall, the role of the Dumai City Diskopar is functioning but still requires strengthening in supervision, facility management, and equitable promotion.
Implementation of Orderly Administration in the Bookkeeping and Documentation System of Dasawisma Anggur Merah 3 RT 08 in Bukit Timah Subdistrict Dila Erlianti; Lilis Wahyuni; Wagimin Wagimin; Sobirin Sobirin
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2091

Abstract

This Community Service Program (PkM) was motivated by the low quality of administrative order in the bookkeeping and document management system of Dasawisma Anggur Merah 3 RT 08, Bukit Timah Village, characterized by unsystematic data recording, weak documentation practices, and limited understanding of accountable and organized administration. The objective of this program was to strengthen the capacity of Dasawisma in implementing orderly administration through the development of structured, transparent, and sustainable bookkeeping and documentation systems. The method applied was a participatory community organizing approach, implemented through socialization, technical assistance, simple bookkeeping training, hands-on documentation practices, and participatory evaluation. The results indicate a significant improvement in the understanding of Dasawisma members regarding the importance of administrative order, behavioral changes in record-keeping and document management, the establishment of a more structured bookkeeping system, and the emergence of collective awareness of administration as a foundation for program planning and decision-making. In addition, local leaders (local leaders) emerged as driving forces in strengthening administrative management and institutional capacity. This program contributes to the creation of more professional, accountable, and sustainable governance of Dasawisma organizations in community-based empowerment initiatives.
Empathetic Communication and Social Management Strategies in Increasing Awareness for Orphans Dila Erlianti; Lilis Wahyuni; Yesi Mala Sari; Reza Syahputra Alfandi
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 2 No. 5 (2024): Oktober: MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v2i5.2099

Abstract

Stunting remains a chronic nutritional issue in Indonesia, particularly among children under five, affecting cognitive development, physical growth, and the productivity of the younger generation (Ministry of Health, 2023). This community service aims to enhance the role of public administration in promoting policies and programs to combat stunting through education, training, and direct assistance. Activities were conducted in coordination with government officials, health cadres, and local leaders, utilizing local media to raise awareness about nutrition. The results showed a significant increase in community knowledge about stunting and balanced nutrition, with active participation from both officials and residents in the reduction programs. This approach underscores the importance of public administration in fostering sustainable community health initiatives. In parallel, this program also focuses on enhancing community care for orphans through strategies like empathetic communication and social management. Using a participatory and qualitative approach, both the community and orphans were involved in every stage of the activity. The results indicated improved social interactions between the community and orphans, with the children showing positive emotional responses such as comfort and acceptance. The community demonstrated increased participation and responsibility. By integrating empathetic communication with social management, the program successfully enhanced the emotional well-being of orphans and strengthened community solidarity, suggesting a sustainable model for future social care initiatives.
Analisis Pelayanan Publik Pada UPT.Pengelolaan Perhubungan Wilayah I Dinas Perhubungan Provinsi Riau Dila Erlianti; Lilis Wahyuni; ERA KACHINTA RIA
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 4 No 2 (2024): Juli - Desember 2024
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtpm.v4i2.4662

Abstract

Public services are indicators of government performance in providing services to the community. This research aims to analyze the quality of public services at the Regional I Transportation Management UPT of the Riau Province Transportation Service, especially in the transportation sector. The research method uses a qualitative approach with data collection techniques in the form of interviews, observation, and documentation. This research evaluates service quality using five indicators: reliability, responsiveness, assurance, attention, and tangible. The research results show that UPT Transportation Management Region I has several advantages in terms of reliability and responsiveness of officers. However, there are several significant weaknesses such as the lack of adequate waiting rooms, special lanes for people with disabilities, and notification sirens. The absence of these facilities has an impact on passenger discomfort and reduces public confidence in the services provided. Reliability, most passengers feel that the service promised by officers is good enough, yet there is still a need for improvement in time management and clarity of service schedules. Responsiveness, officers show a willingness to help passengers, but communication between officers needs to be improved, especially during busy conditions. Guarantees, the knowledge and competence of officers are considered adequate, but further training is still needed. The main shortcomings lie in the tangible aspects and attention to passengers, such as the lack of adequate waiting rooms and special lanes for the disabled. The conclusion of this research emphasizes the need for improvements in tangible aspects and attention to improve the quality of public services. The recommendations given include the provision of waiting rooms, special disability lanes, and health clinics, as well as communication tools and notification sirens. It is hoped that with these improvements, the quality of public services at UPT Transportation Management Region I can improve significantly and meet community expectations.
Co-Authors Audiva Martin Dede Mirza Dedy Afrizal Dewi Jannah Dila Erlianti Dila Erlianti E. Maznah Hijeriah ERA KACHINTA RIA Erinaldi Erinaldi Erinaldi Erinaldi Ernita Puspa Dewi Fara Shaliza Fitra Hadi Khaz Hildawati Indah Kumala Dewi Latip Latip Lili Suryani Mesi Yendara Mutiara Rejeki Nurhayati Nurmala Sari Nurul anisa Puja Fadilah Reza Syahputra Alfandi Riko Saputra Rudi Hartasetiadi Sobirin Sobirin Sujianto Sujianto Wagimin Wagimin Wilia Dita Asmara Yesi Mala Sari Yuliana Yuliana Yulianda Sari