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All Journal E-JURNAL JUSITI : Jurnal Sistem Informasi dan Teknologi Informasi Joined Journal (Journal of Informatics Education) Jurnal Ilmiah IT CIDA : Diseminasi Teknologi Informasi Jurnal Teknik Informatika SWARNA Prosiding Seminar Nasional Teknologi Informasi dan Bisnis Jurnal Penelitian Sistem Informasi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Rekayasa Sistem Informasi dan Teknologi Journal of Technology and System Information Journal of Computer Science and Information Technology JGEN : Jurnal Pengabdian Kepada Masyarakat
Muhammad Setiyawan
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Physics Social Sciences Other

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Journal : Journal of Technology and System Information

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Implementation of the ADDIE Model in Chatbot Development using Diagramflow Nugraha , Fadhil Mureno Ega; Setiyawan, Muhammad
Journal of Technology and System Information Vol. 2 No. 2 (2025): April
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jtsi.v2i2.3758

Abstract

This study discusses the implementation of the ADDIE model in the development of a customer service chatbot using DiagramFlow. The ADDIE model, which consists of five stages—analysis, design, development, implementation, and evaluation—is applied to ensure that the chatbot enhances customer service efficiency. The analysis stage helps in understanding the needs of both customers and the customer service team, while the design and development stages ensure the chatbot functions optimally. The implementation of the chatbot demonstrates a positive impact in reducing the workload of customer service representatives and improving user experience. The evaluation indicates that the chatbot can provide fast and effective responses, although challenges remain in understanding customer language and achieving more natural interactions. Therefore, further development is necessary to enhance the chatbot’s intelligence, allowing it to better adapt to customer needs and deliver more optimal services.
Co-Authors Adib Wibowo, Setiawan Adrian, Mohamad Rizki Anansyah Wira Diharja Ananta Dawam Rosidi Andi Sunyoto Apni Tri Gunarsih Ardi Kurniawan Azizah, Aisyah Nur Azizah, Izzatul Bintang P, Adven Putra Budiono, Cahyo Setyono Celvin Collins Tan Dewi Sri Rahayu, Dewi Sri Dwi Setyawan Hibatullah, Muh Naufal imam baihaki Ina Sholihah Widiati, Ina Sholihah Indriyanto, Zaidan Fakhrusy Syakirin Kusuma Wardhana, Feri Marani, Wanda Iriana Sri Maulana Syah, Bagus Muhammad Dima Alfarizi Muhammad Luqmanul Hakim Nanda Putra Pamungkas Nugraha , Fadhil Mureno Ega Nurul Habibah, Latifah Nuryanto Nuryanto Prakoso, Gilang Danu Purnomo, Aris Riyan Abdul Aziz Sari, Nurul Qolbi Puspita Sari, Putri Tirta Nila Setiadi, Yahya Wati, Febry Mustika Wicaksono, Hadi Widiyanti , Sri Widiyanto Hadi Yunus, Adiestiana Dwi Putri