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All Journal KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Academica Jurnal Bina Praja PEDAGOGIA Gulawentah:Jurnal Studi Sosial Jurnal Agregasi IJoASER (International Journal on Advanced Science, Education, and Religion) Building of Informatics, Technology and Science Jurnal Aspirasi KAIBON ABHINAYA : JURNAL PENGABDIAN MASYARAKAT Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Jurnal ADMINISTRATOR Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Tana Mana International Journal of Social Science, Education, Communication and Economics Informatics and Computer Engineering Journal Prosiding (SIAR) Seminar Ilmiah Arsitektur Prosiding Seminar Riset Mahasiswa Indonesian Journal of School Counseling: Theory, Application, and Development Kohesi: Jurnal Sains dan Teknologi
Muhammad Nur Alamsyah
Unknown Affiliation
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Jurnal ADMINISTRATOR

 1 
Pelaksanaan Good Governance Di Kantor Kecamatan Palu Barat Rika Rika; M. Nur Alamsyah
Jurnal ADMINISTRATOR Vol. 2 No. 1 (2020)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

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Abstract

The implementation of good governance principles to public service in at regent office in west Palu have been done, but the reality it is not optimal yet. There are still many service that is not applying, such as the worker’s discipline which is not run well and the extroverted or the information preparation (transparancy) is so hard to be found and the level of society participation is still low, it is caused by the less motivation of bureaucracy to be a participant in every wisdom. This fenomena is happened generally and become a problematic in government implementation. The implementation of good governance principles at regent office in west palu has been applied but still not maximal like it is hoped. This can be seen be from the cooperation among government, private sector and society which still not run well, this is because certain factors like there is no chance from society to participate due to many activities. And also the lack of human resourcesor the lack of knowledge from officers at regent government this is also because the lack of facilitiesto apply the tasks of government which influence the work from regent officers.
Kualitas Pelayanan Kartu Tanda Penduduk Elektronik Di Dinas Kependudukan dan Pencatatan Sipil Kota Palu Burhanuddin Soenoe; Selfana Selfana; M. Nur Alamsyah
Jurnal ADMINISTRATOR Vol. 3 No. 1 (2021)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v3i1.30

Abstract

This study examines the Quality of Electronic Identity Card Services at the Department of Population and Civil Registration of Palu City. The types of data used are primary data and secondary data. Data collection techniques, carried out through observation, interviews, and documentation. Informant withdrawal technique using purposive. The number of informants in this study amounted to 5 people. The theory used is the theory of Zethmal, Parasuraman and Berry, which consists of 5 (five) aspects : tangibles, reliability, responsiveness, assurance and empathy. Based on the results of research conducted, that the quality of Electronic Identity Card Services at the Population and Civil Registration Office of Palu City is not optimal. First; tangibles, namely inadequate facilities and infrastructure such as the lack of space for waiting rooms and limited available seats, as well as public toilets that look unclean. But in terms of the appearance of the apparatus is quite good. Second; reliability, namely the ability of the apparatus to use assistive devices is good, it's just that the services provided do not fully refer to the service flow. Third; responsiveness, namely the response of the apparatus who received the applicant's complaint was very good, but the speed of processing electronic identity cards was not maximized. Fourth; assurance, which is the guarantee given by the apparatus to the applicants that is not on time. However, the permit fee charged is in accordance with applicable regulations. Fifth; empathy, namely the service provided is not discriminatory and the apparatus always provides courteous and friendly service. Thus, from the five aspects of service quality above, there are still several things that need to be addressed, so that the quality of service provided can be maximized
Co-Authors Abdul Rivai Abdullah, Mu’tashim Balich, Rama Pratama Budiman Burhanuddin Soenoe Cahyadi, Setiaji Daswati Daswati Fathoni, Rois Fathurrokhman, Susilo Fatmawati, Denisa Dewi Hi. Ambotuo, Moh. Tabran Indah Pratiwi Karman, Joni Latif, Suciani Moch. Solikin, Moch. Mubarak, Fauzi Muhammad Nawawi Ndama, Jein Helvina Ndaru, Rere Ingga Dewa Nur Aklis Nur Hidayah Nuraisyah Nuraisyah Pratama, Rian Ardi Rahayu, Ajeng Rahmawati, Rahmawati Ratih Yulia Hayuningtyas Rika Rika Ronaldo Rosmini Rosmini Sayuti Sayuti Selfana Selfana Sinta Purnamasari, Sinta Sultan Sultan Sunardi, Lukman Syugiarto Syugiarto Syukur, Muhammad Abdhul Umar VALINA SINGKA SUBEKTI, VALINA SINGKA Wisnu Setiawan Yayi Arsandrie Yuliati Holifah