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All Journal Kamaya: Jurnal Ilmu Agama Comment: an International Journal of Community Development Buletin Ilmiah Nagari Membangun Jurnal Ilmu Keperawatan Jiwa Jurnal Ilmu Keperawatan Komunitas Surya Medika: Jurnal Ilmiah Ilmu Keperawatan dan Ilmu Kesehatan Masyarakat Bali Medika Jurnal Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Nursing Sciences Journal Jurnal Pengabdian kepada Masyarakat JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Bhakti Community Journal International Journal of Health, Engineering and Technology Jurnal Pengabdian Barelang Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) Multidisciplinary Indonesian Center Journal Jurnal Akademika Baiturrahim Jambi
Nurul Faidah
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Patient Perceptions And Expectations Regarding Satisfaction With Online Outpatient Registration Services At Karangasem Regional General Hospital (RSUD Karangasem) Ni Kadek Sulastri; I Made Sudarma Adiputra; Nurul Faidah
International Journal of Health Engineering and Technology Vol. 5 No. 2 (2026): Vol 5. No. 2 JULY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhet.v5i2.1015

Abstract

The advancement of digital systems in healthcare has prompted hospitals to implement online registration systems to enhance service effectiveness, reduce waiting times, and improve patient satisfaction. However, implementation challenges persist, such as scheduling mismatches for follow-up visits, data verification issues, and the need for patients to queue again at the registration counter. This study aims to examine patient perceptions and expectations regarding satisfaction with the outpatient online registration service at RSUD Karangasem. A qualitative method with a descriptive approach was employed, utilizing purposive sampling with nine participants. Data were collected through interviews and observations, using interview guides and observation sheets as research instruments. Interview data analysis involved data reduction, data presentation, and conclusion drawing. The results indicate that patient perceptions of the online registration system are generally positive due to the convenience, time efficiency, and flexibility it offers. Nevertheless, obstacles remain, including network disruptions, system errors, and suboptimal supporting facilities. These conditions create a gap between patient perceptions and expectations; patients desire a system that is more stable, fast, and accurate. In conclusion, while the outpatient online registration system at RSUD Karangasem has provided benefits, it has not yet fully met patient expectations. Therefore, continuous improvement of the system and supporting facilities is necessary to enhance patient satisfaction.
Kepuasan Pasien BPJS Terhadap Penggunaan Sidik Jari di Poli Klinik Spesialis Jantung Lidia Wolla Mawo; Nurul Faidah; Ni Ketut Ayu Mirayanti
Surya Medika: Jurnal Ilmiah Ilmu Keperawatan dan Ilmu Kesehatan Masyarakat Vol. 20 No. 2 (2025)
Publisher : STIKes Surya Global Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32504/sm.v20i2.1381

Abstract

Latar Belakang: Kepuasan pasien merupakan indikator penting mutu pelayanan kesehatan. Penggunaan sidik jari dalam proses registrasi pasien memberikan manfaat seperti efisiensi, akurasi, dan keamanan data. Namun, keberhasilan sistem ini tidak hanya ditentukan oleh aspek teknis, melainkan juga oleh penerimaan pasien. RSAD Tk.II Udayana telah menerapkan sistem sidik jari, namun masih ditemui kendala teknis yang menimbulkan pertanyaan mengenai tingkat kepuasan pasien BPJS. Penelitian ini bertujuan menganalisis kepuasan pasien BPJS terhadap penggunaan sidik jari di Poli Klinik Spesialis Jantung RSAD Tk.II Udayana Denpasar. Metode: Penelitian menggunakan metode kuantitatif dengan desain deskriptif. Penelitian dilaksanakan pada Maret-April 2025 dengan populasi 823 pasien BPJS rawat jalan. Sampel ditentukan menggunakan rumus Slovin sehingga diperoleh 89 responden. Data dikumpulkan melalui kuesioner berisi 20 item pertanyaan. Analisis menggunakan model ServQual dengan lima dimensi kualitas pelayanan: tangibles, reliability, responsiveness, assurance, dan empathy. Hasil: Tingkat kepuasan pasien menunjukkan nilai sebagai berikut: tangibles 79,8%, reliability 76,4%, responsiveness 67,4%, empathy 77,5%, dan assurance 73,0%. Dimensi dengan nilai terendah adalah responsiveness, terutama terkait kecepatan petugas dan kendala teknis sistem saat verifikasi. Kesimpulan: Rata-rata tingkat kepuasan pasien adalah 74,82% dengan kategori puas (70–79%). Hasil ini menunjukkan bahwa penerapan sidik jari pada pendaftaran pasien rawat jalan secara umum memuaskan, namun aspek responsiveness masih perlu ditingkatkan untuk meningkatkan kualitas layanan yang lebih efektif dan berpusat pada pasien.
Transformasi Efisiensi Pelayanan Rawat Inap: Analisis Multi-Dimensi Menggunakan Indikator Barber Johnson I Gusti Agung Ngurah Putra Pradnyantara; Revan Januansyah; Harinto Nur Seha; Nurul Faidah
Bali Medika Jurnal Vol 11 No 1 (2024): Bali Medika Jurnal Vol 11 No 1 Juli 2024
Publisher : Stikes Wira Medika Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36376/bmj.v11i1.390

Abstract

Dalam statistik rumah sakit terdapat beberapa indikator pelayanan rawat inap, yaitu BOR, AvLOS, TOI, BTO, GDR dan NDR. Pemanfaatan data pelaporan berhubungan dengan mekanisme alur prosedur pelayanan untuk kepentingan internal dan eksternal rumah sakit. Berdasarkan studi pendahuluan di Rumah Sakit Dkt Dr. Soetarto Yogyakarta, data 3 tahun terakhir terdapat peningkatan indikator pelayanan rawat inap tetapi masih belum masuk kategori efisien. Penelitian ini bertujuan untuk menganalisis tren indikator pelayanan rawat inap selama 3 tahun terakhir di RS DKT Dr. Soetarto Yogyakarta dan mengidentifikasi faktor-faktor yang mempengaruhi efisiensi pelayanan. Kebaruan penelitian ini terletak pada pendekatan analisis longitudinal yang dikombinasikan dengan wawancara mendalam untuk memahami konteks dan upaya perbaikan yang dilakukan rumah sakit. Jenis penelitian ini adalah deskriptif dengan pendekatan kualitatif dengan jenis data sekunder yaitu rekapitulasi SHRI pertahun dalam kurung waktu 3 tahun terakhir serta wawancara kepada petugas pelaporan, dari hasil analisis perbandingan indikator pelayanan rawat inap selama 3 tahun terakhir diketahui hanya nilai LOS yang memenuhi standar efisiensi, untuk indikator BOR, TOI, dan BTO belum memenuhi standar barber johnson karena jumlah kunjungan dirumah sakit khususnya rawat inap masih rendah.   In hospital statistics there are several indicators of inpatient services, namely BOR, AvLOS, TOI, BTO, GDR and NDR. The use of reporting data is related to the mechanism for the flow of service procedures for internal and external purposes of the hospital. Based on a preliminary study at Dr. DKT Hospital. Soetarto Yogyakarta, data for the last 3 years shows an increase in inpatient service indicators but it is still not in the efficient category. The aim of this research is to analyze the benefits of inpatient service indicators over the last 3 years. This type of research is descriptive with a qualitative approach with secondary data, namely recapitulation of SHRI per year within the last 3 years as well as interviews with reporting officers. From the results of the comparative analysis of inpatient service indicators over the last 3 years, it is known that only the LOS value meets efficiency standards, for BOR, TOI and BTO indicators do not meet Barber Johnson standards because the number of hospital visits, especially inpatient stays, is still low.
EFFECTIVENESS OF BACK MASSAGE USING VCO WITH LEVEL AROMATHERAPY ON SLEEP QUALITY IN THE ELDERLY Nurul Faidah
Jurnal Ilmu Keperawatan Jiwa Vol. 7 No. 2 (2024): Mei 2024
Publisher : Persatuan Perawat Nasional Indonesia (PPNI) Jawa Tengah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The elderly experience a decrease in the effectiveness of sleeping at night by 70% to 80% compared to young people. Back massage with VCO and Lemongrass Aromatherapy, one of the complementary therapies, can also be used to treat sleep problems. The purpose of this study was to determine the effectiveness of back massage with VCO and lemongrass aromatherapy on the sleep quality of the elderly. The design of this study was pre-experimental using a group pretest-posttest design. This research will be carried out in the working area of ​​North Denpasar III. The study was conducted in March 2021. The sample in this study was 34 respondents. The sampling technique used in this study is non-probability sampling, namely purposive sampling. The data collection instrument used in this study was a measuring instrument for sleep quality. For the implementation of back massage with VCO and the implementation of lemongrass aromatherapy and standard operating procedures (SOP). Research gets permission or ethical clerence. The research was carried out 6 times. The results of the study in the group given back massage intervention with VCO were 11 (64.7%) poor sleep quality, in the group given lemongrass aromatherapy 12 (70.6%) poor sleep quality. The results of the analysis in both groups were for the group that was given back massage with VCO, the P value was 0.003 while in the group that was given the lemongrass aromatherapy intervention, the p value was 0.001. Based on the results of the effectiveness analysis in both groups, 0.17 results were obtained, which means that both interventions have an effect on the sleep quality of the elderly.
Co-Authors Adiputra, I Made Sudarma Anak Agung Gde Oka Widana Andini, Ni Komang Sukra Chani Mialuara Hutami Harinto Nur Seha I Gusti Agung Ngurah Pradnyantara I Gusti Agung Ngurah Putra Pradnyantara I Putu Gede Sanjaya I Wayan Nanda Artautama Ika Setya Purwanti Lidia Wolla Mawo M. Adreng Pamungkas Made Wahyu Aditya Arta Ni Kadek Muliawati Ni Kadek Muliawati Ni Kadek Sulastri Ni Ketut Ayu Mirayanti Ni Luh Gede Puspita Yanti Ni Luh Gede Puspita Yanti Ni Luh Putu Devhy, Ni Luh Putu Ni Nyoman Meryadi Ni Putu Amiyanti Ni Putu Wiwik Oktaviani Ni Putu Wiwik Oktaviani Ni Wayan Anik Linda Yani Ni Wayan Suniyadewi Revan Januansyah Sang Gede Ary Yoga Pratama Sang Made Baskara Dinata