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All Journal Yustisia Jurnal Dinamika Hukum Journal of Consumer Science LAW REVIEW JURISDICTIE Jurnal Hukum dan Syariah Jurnal Ilmu Keluarga dan Konsumen Empowerment : Jurnal Pengabdian Masyarakat Mimbar Hukum - Fakultas Hukum Universitas Gadjah Mada Unes Law Review Jurnal Ilmiah Penegakan Hukum Media Iuris Jurnal Hukum Adigama International Journal of Law and Public Policy (IJLAPP) Journal of Law, Administration, and Social Science VIVA THEMIS- Jurnal Ilmu Hukum dan Humaniora Jurnal AKAL: Abdimas dan Kearifan Lokal Hukum Pidana dan Pembangunan Hukum Jurnal Hukum Prioris Reformasi Hukum Trisakti Innovative: Journal Of Social Science Research Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Enrichment: Journal of Multidisciplinary Research and Development Policy Brief Pertanian, Kelautan, dan Biosains Tropika Amicus Curiae Journal of Law and Legal Reform JILS (Journal of Indonesian Legal Studies) Tribuere Rechtsnormen: Journal of Law Pamulang Law Review
Anna Maria Tri Anggraini
Fakultas Hukum, Universitas Trisakti
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Nursing Physics Public Health Social Sciences Transportation Other

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Journal : journal of consumer science

 1 
Consumer Protection in the Retail and Financial Services Sectors against the Practice of Exoneration Clauses Anna Maria Tri Anggraini; Megawati Simanjuntak; Arief Safari; Rizal E. Halim; Slamet Riyadi
Journal of Consumer Sciences Vol. 7 No. 2 (2022): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.7.2.83-96

Abstract

The rapid development of the business world has resulted in several changes to business actors in carrying out their business activities. This encourages the emergence of standard agreements as practicality in conducting transactions. This study aims to analyze consumer protection law and apply the principles of freedom of contract in standard agreements in online and retail financial services businesses—the descriptive qualitative method with data collection techniques using in-depth interviews and documentation studies. Informants were selected by purposive sampling. The results show that standard clauses have been regulated in Article 18 of the Consumer Protection Law. However, in practice, clauses are still found that violate and transfer responsibility to the detriment of consumers. Furthermore, regarding consumer dispute resolution, there is an overlap issue between the Financial Services Authority (OJK) and the Consumer Dispute Resolution Agency (BPSK). Therefore, if viewed from the principle of freedom of contract, the standard agreement cannot fulfill the principle of freedom of contract, and consumer protection, so especially in the financial services sector and retail, needs to increase preventive and repressive supervision by providing several alternatives dispute resolutions for disadvantaged consumers.
Protection of Consumers with Disabilities in The Public Services Sector (Legal Comparative with Australia) Anna Maria Tri Anggraini; Maya Indrasti Notoprayitno
Journal of Consumer Sciences Vol. 8 No. 1 (2023): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.8.1.1-14

Abstract

The existence of a consumer protection law and the ratification of the CRPD by the Indonesian government is expected to guarantee the safety and comfort of consumers, including persons with disabilities. Therefore, the problem of comparative regulation and institutional, as well as the supervision of the implementation of public services for persons with disabilities, is raised in Indonesia and Australia. Australia was chosen as a comparison because this country already has a comprehensive protection system for persons with disabilities and is fully committed to providing public service facilities. This research is a prescriptive normative research using secondary data consisting of primary legal materials and secondary legal materials. This study concludes that similar to Indonesia, the formation of regulations and policies in Australia in the public service sector for persons with disabilities has reached a technical level and is carried out in a coordinated manner between the center and the regions. The basic difference is that the institutional system that handles the planning, implementation, and supervision of public services for persons with disabilities in Indonesia is separated into various ministries and/or agencies so that it requires strengthening synergies at the central and regional levels so that the implementation of public services is guaranteed optimally.
How to Ensure Consumer Safety for Unbranded Refill Drinking Water Depots? Anna Maria Tri Anggraini
Journal of Consumer Sciences Vol. 8 No. 2 (2023): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.8.2.111-123

Abstract

Drinking water is water that has been processed to meet health standard regulations. However, some water can be consumed directly without several processes if it meets health safety requirements. This research aims to ensure the safety, health, and hygiene of unbranded refilled drinking water by looking at the quality of the drinking water content following SNI (Indonesian National Standard) standards and providing recommendations to the government to protect consumers of unbranded drinking water. This research applied qualitative methods through data collection techniques Focus Group Discussion (FGD), literature studies, and field observations in Semarang and Balikpapan. This study found that some refilled drinking water depots violated applicable safety regulations. However, no legal sanctions were applied for the business actors who violated it, and no regional regulations or Mayer Regulations regulate the unbranded refilled drinking water. Therefore, efforts need to be made to foster actors, educate consumers to be smart in choosing drinking water, and the establishment of implementing regulations from the Regulation of the Minister of Health Number 492 of 2010 in supervising business actors from this research is expected to be an effort to increase consumer protection in Indonesia.
Consumer Protection Regarding Health Information and Warnings on Tobacco Cigarette Packaging Anna Maria Tri Anggraini; Dian Purnamasari; Ahmad Sabirin; Dimas Ananta Putra; Jhon Rojell Y. Elizaga
Journal of Consumer Sciences Vol. 9 No. 2 (2024): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.9.2.247-265

Abstract

Indonesia is one of the countries that has a cigarette community, it becomes a problem when the packaging on cigarettes does not provide accurate information, this certainly blames consumer protection. This study aims to delineate consumer protection measures regarding tobacco cigarette circulation without providing accurate information. Conducted in a normative framework. The findings suggest that legal protection for cigarette consumers who receive unclear or inaccurate information on cigarette product packaging can encompass preventive and repressive legal measures. Preventive measures are outlined in PP No. 109 of 2012 and PERMENKES No. 28 of 2013, specifically in Article 4 sub-articles c and i. Conversely, repressive measures enable individuals to file complaints with the Consumer Dispute Settlement Agency (known as BPSK) or initiate lawsuits. Furthermore, the responsibility of business actors to provide accurate information is underscored by Decision Number 32/Pid.B/2021/Pt. Pbr. This responsibility extends not only to distributors but also to cigarette manufacturers, such as PT. Leadon International, found in violation of various regulations, including Article 8 paragraph (1) sub-paragraphs a I, and j of the Godrej Consumer Products Limited (GCPL), in conjunction with Article 14 of Government Regulation Number 109 of 2012, and Article 10 paragraph (2) sub-paragraph a and paragraph (3) of PERMENKES No.28 of 2013. Sanctions for producers should adhere to Article 19, in conjunction with Article 62 paragraph (1) of the GCPL. At the same time, distributors face reprimands for product withdrawals as stipulated in Article 60 paragraph (3) of PP No. 109 of 2012.
Co-Authors Abriant, Sharda Abrianti, Sharda Ahmad Sabirin Ahmad Sabirin Ahmad Sabirin Ahmad Sabirin Alex Siswanto Alfin Sulaiman Alfiyyah Inayah Taqyuddin Andria Kusumarini Andrina, Bidhari Arief Safari Azzahra, Mutiara Bachry, Ramadhana Anindyajati Berto Mulia Wibawa Dian Purnamasari Dian Purnamasari Dimas Ananta Putra Dwi Tiara Febrina Elfrida Ratnawati Elizaga , Jhon Rojell Y. Ermania Widjajanti Farhandi Himawan Farhandi Himawan Fitrah Bukhari Gladys Prita Pertiwi Grace Michaela Japranata Grace Riana Yudistira Hendrian Wulansari Ignatius Pradipta Probondaru Illona . Imam Hartanto Intan Purwanti Jhon Haward Hutagaol Jhon Rojell Y. Elizaga Jimi Rambo Arranchado Joice Chintya Mardohar Kabes, Irianto Kemal Kusuma Wardana Kerti, Renti Maharaini Laeli Rahmawati M Faqih Surbakti M Faqih Surbakti Magfirah, Wanda Pasya Mahal Frawansa, Syukron Mali, Yosefa Oktriviani Mutiara Mardohar, Joice Chintya Maria Silvya Elisabeth Wangga Maya Indrasti Notoprayitno Mayva, Verandha Megawati Simanjuntak Mia Amelia Monica Alina Yolanda Muhammad Fathan Zahran Dika Muhammad Raldo Johansyah Muhammad Riziq Babeheer Muhammad Vachry Irsyad Prasanna Muninggar, Roro Ajeng Nadya Angelina Notoprayitno, Maya Indrast Notoprayitno, Maya Indrasti Oktabiani, Andiya Putra, Dimas Ananta Putri Fildzah Andini Raafid Haidar Herfian Raafid Haidar Herfian Rafli Syah Maulana Rahma, Rais Akbar Rahmadhani, Zahra Fide Raras Ayundhani Rizal E. Halim Rizal Edy Halim Rizka Syarifa Roro Ajeng Muninggar Rumahorbo, Yoel Nixon A Sabirin, Ahmad Safari , Arif Safari, Arief Salsabila, Anzela Séréna Ortigosa Fernandez Serena Ortigosa Fernandez Sharda Abrianti Sharda Abrianti Simanullang, Venty Elisa Margareth Siti Nurbaiti Slamet Riyadi Slamet Riyadi Sri Bakti Yunari Stella Trixie Jane Sultan Naufal Sivha Syahreza Jakti Kusuma Syukron Mahal Frawansa Takenia Tifany Triani Nabila Diaqilah Surmana Tribuana Chris Shinta Tubagus Andri Purnama Vizna Qurrotul A’yuniyah Wangga, Maria Silvya Elisabeth Wati, Widiya Yohanes Firmansyah Zayyan, Khalillah