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Patient Safety Culture Analysis at Sultan Agung Islamic Dental Hospital to Improve Patient Safety Kusuma Arbianti; Rosa Amalia; Julita Hendrartini; Tjahjono Kuntjoro; Gesti Bening Aulia; Ghea Tri Khusnul Khotimah
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 13 No. 1 (2024): April 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v13i1.65

A culture of patient safety can improve hospital patient safety. Patient safety is the foundation of quality health services, an indicator of assessment in healthcare facilities, and a mechanism by which health services protect patients from harm. The purpose of this study is to examine the patient safety culture at Sultan Agung Islamic Dental Teaching Hospital Semarang in order to identify ways to improve patient safety. A cross-sectional research of 124 participants was conducted at Sultan Agung Dental Teaching Hospital, Semarang, Indonesia. Distributing questionnaires to collect data, the Dental Office Survey on Patient Safety Culture (DOSOPSC) includes 58 items and 10 dimensions. Out of a total of 124 respondents, the average positive response value exceeded the dependability criterion on four dimensions: teamwork (93.7%), the highest, and work pressure and speed (56.2%), the lowest. There are four areas in which the average positive response value exceeds the dependability threshold, including teamwork, staff training, hospital systems and standards, work pressure, and speed.

THE KNOWLEDGE OF YOUNG DENTIST ABOUT PATIENT SAFETY SYSTEM AT ISLAMIC DENTAL AND ORAL EDUCATION HOSPITAL SULTAN AGUNG SEMARANG Khusnul Khotimah, Ghea Tri; Arbianti, Kusuma; Agustin, Erna Dwi
Jurnal Medali Vol 5, No 2 (2023): Media Dental Intelektual September 2023
Publisher : Faculty of Dentistry, Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/medali.5.2.61-64

Background: Patient safety was a management system created to prevent injuries brought on by performing or refraining from performing an action that should had been undertaken. Individual performance in developing a patient safety culture was strongly influenced by a person's level of knowledge. This research was conducted to determine the level of patient safety knowledge among young dentists at the Islamic Dental and Oral Education Hospital of Sultan Agung.Method: The design of this descriptive observational research method was Cross Sectional. The research was carried out at the Islamic Dental and Oral Education Hospital of Sultan Agung with the participation of 70 young dentists. The sampling method employed was Random Sampling. The data were examined with a univariate test.Result: The results indicated that 28.6% of young dentists at the Islamic Dental and Oral Education Hospital of Sultan Agung had a good level of knowledge, while 40% had a decent level of knowledge, and 31.4% had a bad level of knowledge.Conclusion: The conclusion of this research was that the majority of young dentists at the Islamic Dental and Oral Education Hospital of Sultan Agung (40%) had adequate levels of expertise.

Patient safety culture and identify factors associated with positive attitudes in private dental hospitals using the Indonesian Safety Attitude Questionnaire (SAQ-Indo): a cross-sectional study Juliawati, Mita; Arbianti, Kusuma; Juslily, Marta; Anggraini, Wita; Gusbela, Balqis I; Astoeti, Tri Erri
Padjadjaran Journal of Dentistry Vol 37, No 3 (2025): November 2025
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/pjd.vol37no3.64738

Introduction: Patient Safety culture (PSC) in healthcare represents a significant challenge on a global scale. However, in Indonesia data on the PSC among dental healthcare workers remain limited and knowledge about PSC among dental healthcare personnel is still insufficient. Consequently, there is a necessity for education and additional knowledge on this matter. This study aims to analyze the patient safety culture among dental healthcare workers and identify factors associated with positive attitudes in private dental hospitals using the Indonesian Safety Attitude Questionnaire (SAQ-Indo) Methods: A descriptive observational cross-sectional study design was used. The study was conducted among dental healthcare workers in two private dental hospitals in Jakarta and Semarang, Central Java. PSC factors were identified using bivariate analysis with Chi-square and simple logistic regression which classified responses as positive or negative based on the median of total score. The PSC score was the total score from 30 SAQ-Indo questions. Results: This study identified low, medium, good and very good safety culture levels based on percentile classification. Positive attitudes toward patient safety were found among participants from both private dental hospitals. Several factors were found to be associated with positive attitudes toward patient safety, including type of dental healthcare workers, age, level of education and practical experience. Conclusion: This study revealed patient safety attitudes among dental healthcare workers. The positive PSC scores were around 45% for the hospital in Jakarta and 32% for the hospital in Central Java. There is a need for socialization and education on PSC for dental healthcare workers at both private dental hospitals. Several factors were also found to be associated with positive attitudes toward patient safety, including professional role, age, educational level, and clinical experience. These findings may help increase awareness of patient safety at the hospital level in the future

ANALYSIS OF PATIENT SAFETY CULTURE IN SULTAN AGUNG ISLAMIC DENTAL HOSPITAL Arbianti, Kusuma; Prakasa, Suprayogi Yoga
Odonto : Dental Journal Vol 8, No 1 (2021): July 2021
Publisher : Faculty of Dentistry, Universitas Islam Sultan Agung

Background: Health care facilities are complex organizations and must have development strategies to improve the quality of services. Service quality management must be integrated with elements of risk management and patient safety. Patient safety culture reflects a perception, norms and behavior related to the culture of preventing medical errors when serving patients. Patient safety culture is a product that results from individual or group values, attitudes, perceptions, competences and behavior patterns. Sultan Agung Islamic Dental Hospital has been operating since 2019 and has been accredited in 2020. This study aims to analyze the culture of patient safety at the Sultan Agung Islamic Dental Hospital Semarang.Method: This research method used descriptive observational study. Data collected by distributing questionnaires (onsite crosssectional survey) with Hospital Survey of Patient Safety Culture (HSOPSC) adopted from Agency for Healthcare Research and Quality (AHRQ) 2.0 version to all health workers at the Sultan Agung Islamic Dental Hospital Semarang.Result: The level of reliability of each dimensions of patient safety culture were teamwork 89.3%, staff and work speed 73%, organizational learning for continuous improvement 82.3%, response when an error occurs 69%, supervisor supports patient safety 86%, Communication about the occurrence of errors 96.3%, communication openness 85.5%, the number of error reports 39%, Hospital management supports patient safety 75.7, Change of tasks and transition 85%.Conclusion: The lowest level of reliability of patient safety culture was the dimension of the number of error reports.

DESCRIPTION OF FACTORS AFFECTING MEDICAL RECORD FILLING AT THE DENTAL CLINIC IN SEMARANG Sugiarto, Febia Astiawati; Wardhana, Erdianto Setya; Arbianti, Kusuma; Darmawan, Nabila Alifia
Odonto : Dental Journal Vol 9, No 1 (2022): July 2022
Publisher : Faculty of Dentistry, Universitas Islam Sultan Agung

Background: A clinic a health service place that provides health services. Based on Peraturan Menteri Kesehatan RI No. 9 tahun 2014, every clinic has an commitment to conduct therapeutic records. Restorative Records could be a record that contains records and reports that contain the personality of the persistent, the comes about of the examination, treatment that has been given, as well as other activities and administrations provided by the doctor to the patient. This study aimed is to look at the description of the factors that affecting medical record filling at the dental clinic in Semarang.Method: This study used a descriptive observational research type of quantitative approach with cross-sectional inquire about plan. Information gotten from questionnaires will be assessed percentage. The research will be processed using SPSS so that it will produce data on the frequency of each factor and the frequency of each question.Result: The results showed that judging from the knowledge factor showed good and less results, motivation and medical record form material showed good results, while the reward method showed good and sufficient results. Conclusion: there were factors that showed results in the category was sufficient, less, and good against filling medical records in the dental clinic of Semarang City.

ANALYSIS OF PATIENT SAFETY CULTURE IN SULTAN AGUNG ISLAMIC DENTAL HOSPITAL Arbianti, Kusuma; Prakasa, Suprayogi Yoga
Odonto : Dental Journal Vol 8, No 1 (2021): July 2021
Publisher : Faculty of Dentistry, Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/odj.8.1.123-131

Background: Health care facilities are complex organizations and must have development strategies to improve the quality of services. Service quality management must be integrated with elements of risk management and patient safety. Patient safety culture reflects a perception, norms and behavior related to the culture of preventing medical errors when serving patients. Patient safety culture is a product that results from individual or group values, attitudes, perceptions, competences and behavior patterns. Sultan Agung Islamic Dental Hospital has been operating since 2019 and has been accredited in 2020. This study aims to analyze the culture of patient safety at the Sultan Agung Islamic Dental Hospital Semarang.Method: This research method used descriptive observational study. Data collected by distributing questionnaires (onsite crosssectional survey) with Hospital Survey of Patient Safety Culture (HSOPSC) adopted from Agency for Healthcare Research and Quality (AHRQ) 2.0 version to all health workers at the Sultan Agung Islamic Dental Hospital Semarang.Result: The level of reliability of each dimensions of patient safety culture were teamwork 89.3%, staff and work speed 73%, organizational learning for continuous improvement 82.3%, response when an error occurs 69%, supervisor supports patient safety 86%, Communication about the occurrence of errors 96.3%, communication openness 85.5%, the number of error reports 39%, Hospital management supports patient safety 75.7, Change of tasks and transition 85%.Conclusion: The lowest level of reliability of patient safety culture was the dimension of the number of error reports.

DESCRIPTION OF FACTORS AFFECTING MEDICAL RECORD FILLING AT THE DENTAL CLINIC IN SEMARANG Sugiarto, Febia Astiawati; Wardhana, Erdianto Setya; Arbianti, Kusuma; Darmawan, Nabila Alifia
Odonto : Dental Journal Vol 9, No 1 (2022): July 2022
Publisher : Faculty of Dentistry, Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/odj.9.1.53-61

Background: A clinic a health service place that provides health services. Based on Peraturan Menteri Kesehatan RI No. 9 tahun 2014, every clinic has an commitment to conduct therapeutic records. Restorative Records could be a record that contains records and reports that contain the personality of the persistent, the comes about of the examination, treatment that has been given, as well as other activities and administrations provided by the doctor to the patient. This study aimed is to look at the description of the factors that affecting medical record filling at the dental clinic in Semarang.Method: This study used a descriptive observational research type of quantitative approach with cross-sectional inquire about plan. Information gotten from questionnaires will be assessed percentage. The research will be processed using SPSS so that it will produce data on the frequency of each factor and the frequency of each question.Result: The results showed that judging from the knowledge factor showed good and less results, motivation and medical record form material showed good results, while the reward method showed good and sufficient results. Conclusion: there were factors that showed results in the category was sufficient, less, and good against filling medical records in the dental clinic of Semarang City.

INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION IN PRIMARY DENTAL HEALTHCARE SERVICES Erdianto Setya Wardhana; Kusuma Arbianti; Nira Ardlina; Sandy Christiono; Fauziah Illiyatul Wakhidah
Dentino: Jurnal Kedokteran Gigi Vol 11, No 1 (2026)
Publisher : FKG ULM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/dentino.v11i1.26089

Background: Community Health Centers (Puskesmas) serve as primary healthcare providers in Indonesia, delivering essential medical services including dental and oral care for communities, families, and individuals. High-quality services emphasize five key dimensions of service quality: assurance, empathy, tangibles, reliability, and responsiveness. Purpose: This study aimed to examine the effect of service quality on patient satisfaction at the Dental Clinic of Mijen I Community Health Center. Methods: A concurrent mixed-methods design was applied using purposive sampling, with 142 patients as respondents. The independent variable was service quality, while the dependent variable was patient satisfaction. Data were collected through questionnaires and interview guidelines, and analyzed using validity and reliability testing, descriptive statistics, Spearman’s correlation, and ordinal regression. Results: The univariate analysis showed the highest score in assurance (90%) and the lowest in empathy and tangibles (88%). The average level of patient satisfaction was 85%. Bivariate analysis indicated positive correlations between service quality dimensions and satisfaction, with coefficients ranging from 0.207 to 0.347, the strongest being responsiveness. Multivariate analysis demonstrated that service quality simultaneously influenced patient satisfaction, with a Nagelkerke R² value of 0.381, meaning that 38.1% of satisfaction was explained by the five service quality dimensions, while the remaining 61.9% was influenced by other factors not examined in this study. Conclusion: Service quality significantly contributes to patient satisfaction, particularly through responsiveness, assurance, and reliability. Strengthening these dimensions is crucial to improving patient experiences at community-based dental health facilities.Keywords: Dental, Healthcare, Patient Satisfactio, Service Quality

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