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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Ecotrophic, Journal of Environmental Science Jurnal Penelitian dan Pengembangan Pendidikan Media Wisata Jurnal Ilmiah Pendidikan dan Pembelajaran Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of English Linguistics, Literature, and Education (IJELLE) BINA CIPTA Barista : Jurnal Kajian Bahasa dan Pariwisata The International Journal of Remote Sensing and Earth Sciences (IJReSES)
Komang Ardana
Fakultas Ekonomi Universitas Udayana
Religion Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Analysis of Tourist Perceptions on Service Quality and Language Proficiency at La Brisa Bali Murtono, Putu Agus; Mahardika, I Made Ojes; Manuaba, Ida Bagus; Ardana, I Komang; Utama, I Putu Sagita Jaya
Media Wisata Vol. 23 No. 1 (2025): Media Wisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

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Abstract

Tourism is a strategic sector that significantly contributes to Indonesia’s economy, especially in Bali as an international destination. Service quality and staff language proficiency are important factors in shaping a satisfying tourist experience. This study aims to analyze tourists’ perceptions of service quality and staff language proficiency at La Brisa Bali, a popular beach club in Canggu, Bali. A quantitative approach with a descriptive-verificative method and purposive sampling technique was used to collect data from 80 tourist respondents. Service quality measurement refers to the five SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, empathy), while language proficiency was assessed based on fluency, clarity of communication, and the use of foreign languages, particularly English. The results show that tourists rate La Brisa Bali’s service quality as good to very good, with an average score of 4.25. The reliability dimension received the highest score, indicating consistent and dependable service that satisfies visitors. Staff language proficiency also received a good rating (average 4.10), supporting effective interaction with international tourists. However, there remains room for improvement in staff responsiveness, empathy, and communication skills. These findings provide a strategic basis for La Brisa’s management to enhance service quality and staff language proficiency, aiming to strengthen tourist loyalty and maintain its reputation as a premium tourism destination in Bali.
PENDAMPINGAN PENGEMBANGAN POTENSI WISATA, DIGITAL MARKETING DAN PELATIHAN PEMANFAATAN DAUN MANGROVE DI EKOWISATA HUTAN MANGROVE PERANCAK, KABUPATEN JEMBRANA Ni Putu Ariningsih; I Putu Sagita Jaya Utama; I Komang Ardana; I Wayan Yudiartawan
BINA CIPTA Vol 3 No 1 (2024): BINA CIPTA
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/binacipta.v3i1.48

Abstract

Jembrana merupakan salah satu kabupaten di Bali yang memiliki potensi pariwisata dan dapat dikembangkan. Menurut Jejaring Desa Wisata (JADESTA) Seluruh Indonesia Kementrian Pariwisata dan Ekonomi Kreatif, Jembrana memiliki sembilan (9) desa wisata unggulan dan salah satunya adalah Desa Perancak. Potensi wisata yang ada di Desa Perancak adalah meliputi wisata alam, wisata relegius, wisata edukasi, dan wisata berwawasan lingkungan (eco-tourism). Dari hasil wawancara bersama tokoh masyarakat Desa Perancak terdapat beberapa persoalan dalam perkembangan pariwisata khususnya di kawasan hutan mangrove terutama dalam hal pengembangan potensi, pemanfaatan tumbuhan mangrove sebagai produk olahan pangan, dan pemasaran destinasi secara digital. Permasalahan yang dihadapi ekowisata hutan mangrove adalah kurangnya pengetahuan tentang digital marketing dan perlunya pengetahuan dan kemampuan masyarakat dalam pemanfaatan daun mangrove. Luaran kegiatan ini adalah meningkatnya pengetahuan anggota Pokdarwis tentang potensi wisata melalui konsep sapta pesona, kemampuan mitra dalam tourism digital marketing dan kemampuan Pokdarwis tentang pemanfaatan daun mangrove dalam bentuk produk olahan pangan sebagai daya tarik wisata kuliner.
NUMERICAL CALCULATION OF PHOSPHATE TRANSPORT IN BENOA BAY, BALI I Gede Hendrawan; I Komang Ardana
International Journal of Remote Sensing and Earth Sciences Vol. 6 (2009)
Publisher : BRIN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30536/j.ijreses.2009.v6.a1237

Abstract

A computational model to study the phosphate transport in the coastal environment was presented. It calculation involves the external sources of photosphate matter from the river discharge. The phosphjate distribution within the bay forced by tidal current, was calculated by Pricenton Ocean Model (POM) 2-dimension (barotropic mode). The tidal current obtained from simulation, shown a reasonably good agreement with in-situ tidal level data at Benoa tidal gauge station. The phosphate transport is generated by two-river discharge within the bay and three sources respected by wastewater treatment in Nusa Dua Bali, vessel parking area and waste garbage dump in suwung, respectively. The result confirm that a good agreement with the experiment data carried out within the bay. Keywords : phosphate transport, Princeton Ocean Model (POM)
English Communication Needs of Hotel Receptionists in Supporting Green Tourism Ardana, I Komang; Putu Agus Murtono
International Journal of English Linguistics, Literature, and Education (IJELLE) Vol. 7 No. 2 (2025): December
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/ijelle.v7i2.7483

Abstract

This study explores the English communication needs of hotel receptionists in supporting the implementation of green tourism practices. Using a qualitative research approach, data were collected through interviews, observations, and document analysis in three eco-certified hotels. The findings reveal that English communication is crucial not only for routine guest interactions but also for promoting environmental awareness and encouraging sustainable behavior among international visitors. Receptionists perform various communicative tasks, including explaining eco-friendly programs, persuading guest participation, and clarifying sustainability policies. However, they face challenges such as limited environmental vocabulary, cross-cultural communication barriers, and insufficient institutional training. Despite these limitations, receptionists employ adaptive strategies such as language simplification, visual aids, and contextualization to convey sustainability messages effectively. The study highlights the need for specialized English for Specific Purposes (ESP) programs that integrate environmental and intercultural communication skills. It concludes that empowering hotel receptionists with targeted language training enhances not only service quality but also the hotel’s capacity to promote sustainable tourism values. Thus, effective English communication serves as both a linguistic tool and a strategic means of fostering green tourism in the hospitality industry.
Co-Authors A.A. Ngr. Bayu Suryanatha Ade Pramana Kusdi Putra Adetya Vianty Putri Anak Agung Ayu Sriathi Anak Agung Sagung Kartika Dewi Ayunia Permata Sari Dewa Nyoman Reza Aditya Dewi A.A. Sagung Kartika Gede Juliarsa I Gde Adnyana Sudibya I Gde Manik Aditya Budi Suta I Gede Hendrawan I Gede Wira Satriawan I Gede Yudika Putra I Gede Yuma Adithya Mahaputra I Gusti Ngurah Agung Putra Mahardika I Ketut Adi Sugita I Ketut Agus Pande Gunawan I Made Tresna Suputra Angelo Confessa I Made Wijanu Putra I Putu Putra Oka Sujana I Putu Sagita Jaya Utama I Putu Satria Wira Kusuma I Wayan Mudiartha Utama I Wayan Sugiantara I Wayan Suparta . I Wayan Yudiartawan Ida Bagus Dwihana Parta Yuda Ida Bagus Manuaba Ida Bagus Putra Widyantara Intan Yogi Pratiwi Kadek Ayu Anggreni Komang Arin Octarina M. Sudiana Mahendra Made Mahardika Suartama Made Paryudi Mahardika, I Made Ojes Murtono, Putu Agus Ni Kadek Karina Ni Kadek Yuliantari Dewi Ni Ketut Septiari Ni Komang Ayu Sekar Ni Luh Putu Prawerti Widhari Ni Nyoman Witya Candra Ni Putu Adrika Radnyanamastri Ni Putu Ariningsih Ni Putu Ayu Shela Paramitha Sujana Ni Putu Devy Ermawati Ni Putu Lidia Kusumadiari Ni Putu Premierita Haryanti Ni Wayan Sri Indryani Ni Wayan Tarita Ningsih PA Andiena Nindya Putri Putu Agus Murtono Putu Novia Cahyani Putu Saroyeni Piatrini Putu Saroyini Piartrini Putu Yayang Manika Prameiswari Sagita Jaya Utama, I Putu Sagita Jaya Utama Sella Bitha Utama, I Putu Sagita Jaya Veby Komalasari Nurwadi Wayan Wiriani yabes manullang