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All Journal PIRAMIDA MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN E-Journal of Tourism Jurnal Master Pariwisata (JUMPA) International Journal of Social Science and Business Jurnal Sekretari Universitas Pamulang Dinasti International Journal of Education Management and Social Science Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Penelitian Ekonomi Manajemen dan Bisnis International Journal of Management Research and Economics INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE International Journal of Economics and Management Sciences Global Management: International Journal of Management Science and Entrepreneurship E-Jurnal Manajemen

Putu Saroyini Piartrini

Fakultas Ekonomi Dan Bisnis Universitas Udayana

Author-ID : 2662323

Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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DETERMINANT OF COFFE SHOP SERVICE QUALITY IN THE NEW NORMAL ERA, EMPIRICAL EVIDENCE FROM DENPASAR CITY Putu Saroyini Piartrini
Jurnal Sekretari Universitas Pamulang Vol 8, No 2 (2021): JURNAL SEKRETARI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/skr.v8i2.12964

ABSTRAKPertambahan jumlah coffee shop di kota Denpasar dan keluhan terkait pelayanan coffee shoP di Kota Denpasar menjadi alasan penelitian ini dilakukan. Perbedaan tujuan mengunjungi coffee shop, melahirkan harapan yang berbeda. Memahami kemampuan pelayanan coffee shop dalam memenuhi harapan pengunjung merupakan tujuan penelitian ini. Pendekatan kualitas diterapkan untuk mengeksplorasi faktor-faktor mendasar persepsi kualitas pelayanan coffe shop di Kota Denpasar. Seratus pengunjung dilibatkan sebagai responden untuk mengukur kualitas pelayanan coffe shop. Hasil analisis Faktor menunjukkan bahwa Lingkungan pisik menyumbangkan variasi terhadap variasi kualitas yang terbesar, disusul oleh reliabilitas, kepastian, daya tanggap dan empati. Temuan penelitian ini merekomendasikan investor agar meletakkan perbaikan aspek pisik dalam prioritas utama, pemilihan lokasi yang strategis, kemudahan pembayaran, dan perhatian dan keramahan karyawan perlu ditingkatkan melalui pelatihan kompetensi untuk membangun sikap kerja yang sesuai. Kata Kunci: kualitas, lingkungan pisik pelayanan, keandalan, daya tanggap, kepastian , empati. ABSTRACTIncreasing number of coffee shop s operating during the Pandemy in Denpasar City is the main reason of the present study. There is number coffee shop s available, while on the other hand Government regulation limited operating hours and capacity utilization which insist them to manage product and service delivery properly to their prospective custumer. Preliminary study uncovered that some areas dont meet customer expectancy such as waiter service behavior and appearance. The present study objective is exploring the fundamental factors that construct the quality of coffe shop in Denpasar area based on data accumulated from 100 coffe shop visitos. The result confirmed that dimensions of tangibility, reliability , responsiveness; assurance and empathy significantly explained variance of coffee shop quality. The Implication of the research finding is that investor have to put physical aspect improvement on the first priority to build positive consumer quality perception, chose strategic location, employ non cash payment method, and keep on improving cleanliness as well as train the employees to internalize hospitality attitude properly. Keywords: physical evidence, reliability, responsiveness, assurance, and empathy.

KETERIKATAN KARYAWAN MERUPAKAN ALTERNATIF, KETIKA KEPUASAN KERJA DAN KOMITMEN TIDAK CUKUP UNTUK MENINGKATKAN KINERJA ORGANISASI Putu Saroyeni Piartrini
PIRAMIDA Vol. 7, No.1 Juli 2011
Publisher : Puslit Kependudukan dan Pengembangan SDM Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (77.962 KB)

Management is challenged by effeciency and quality to stay in competition.Building efficiency and quality based on employee satisfaction and employeecommitment is not sufficient today. Management needs Employee engagement toimprove its efficiency and quality of its operation sustainably. Employee engagement isrelatively new construct in employee behavior research, because it is found bypractitioner. It is defined as The harnessing of organization members selves to theirwork roles. In engagement people employee and exprese themselves physically,cognitively and emotionally during role performance.Employee engagement is neither similar to Organizational Citizenship norEmployee Commitment. It is different on its role on relationship between job satisfactionand organization citizenship behavior and intention to quit. Having reveiwed relatedarticles, among effect of job characteristics, Justice and organization support, employeeengagement significantly influenced by justice and organization support and leadership.To stimulate employee engagement, Management have to develop participativeleadership style, support their employee sufficiently and implement justice policyspesifically procedural justice in consisten way for every aspect of its functionalmanajemen. Employee engagement has positif relationship with Organizationperformance.

EFEK PUBLIKASI NEGATIF TERHADAP SIKAP DAN PERILAKU KARYAWAN Putu Saroyeni Piartrini
PIRAMIDA Vol. 6, No.1 Juli 2010
Publisher : Puslit Kependudukan dan Pengembangan SDM Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (44.454 KB)

Organizations spent a considerable effort and time to build positive image and organizationcommitment. This article explore whether negative information about the labor practices of anorganization and unethical conduct of part of the employee of the organization affectemployees’ attitude and behavior. Based on social identity theory and relevant research findings,this article explores the potential effects of negative publication of employees behavior ororganizational practices on employees’ attitude toward organization and their commitmenttoward organization.Organizations needs to build effective and intensive communication mechanism to build andimprove employee identification toward organization. High employee identification towardorganization will moderate the impact of negative organization publication on employee attitudeand employee commitment.

Analisis Konsumsi Layanan SPA Di Era Baru, Perspektif Theory of Planned Behavior (TPB) Putu Saroyini Piartrini
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan Volume 14 Nomor 2 Tahun 2020
Publisher : Faculty of Economics and Business Udayana University

Present study predict intention to engage in SPA in Post Pandemi situation from Planned Behavior Theory, extended with Perceived Risk as predictors. Data were accumulated from 390 SPA customers who engaged in SPA treatment in Kuta and Ubud as main destination of foreign visitors. data analysis uncovered that attitude, subjective norms , perceived behavioral control and perceived risk significantly affected intention to engage in SPA treatment. to encourage intention to engage in SPA treatment provider needs to implement health and security procedures consistently because higher perceived risk will lessen intention to engage in SPA treatment.

The Relationship Among Community Based Tourism Application, Community Attitude, Community Empowerment and Community Life Satisfaction Putu Saroyini Piartrini
E-Journal of Tourism Volume 5 Number 2 (September 2018)
Publisher : Centre of Excellence in Tourism Udayana University

Tourism involves the movement of individuals from one region to another, which are sometimes of different cultures. The interaction between tourists and local communities in tourist destinations is social interaction. The community does not always react positively to the development of certain destinations or attractions. Public attitudes that are not always beneficial to tourism have various causes, such as the well-being differences that appear so starkly between wealthy tourists and poor local communities and conflict over limited resources such as water, land and cultural resources. This condition needs to be addressed because frequent demonstrations at various tourist attractions in Bali may jeopardize the security and comfort of tourists and affect the image of Bali as an international tourist destination. This study aims to: 1) To evaluate local government policies in community empowerment; 2) To measure perceived community-based tourism implemented in the destination areas 3) To measure thelife satisfaction of the people in tourist destinations; 3)To measure individual attitude toward toursm develoment in Destinations. The results of this study are expected to be useful as input in the formulation of regional tourism policies to realize tourism development goals effectively. This study is different from previous tourism studies because it examines the impact of tourism development from an integral perspective of sustainable tourism and community-based tourism. Keywords: community attitude, community-based tourism, community empowerment, community life satisfaction.

Peran Stress Kerja Pada Hubungan Persepsi Konflik Keluarga – Pekerjaan dengan Kepuasan Kerja I Gusti Ayu Ari Warmadewi; Putu Saroyini Piartrini
INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia Vol. 1 No. 3 (2018): INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia - Edisi Juni 2018
Publisher : Forum Inovasi Bisnis dan Manajemen

Penelitian ini mengungkapkan peran stress kerja pada hubungan Persepsi Konflik antara pekerjaan dengan Keluarga yang dialami oleh karyawan CV Bali Aquarium yang pada satu sisi menghadapi tuntutan kerja yang melebihi jam kerja normal, kondisi kerja yang berisiko terhadap keselamatan jiwa karena harus menyelam di laut untuk menanam terumbu karang dan di sisi yang lain memiliki kewajiban sosial sebagai warga masyarakat dan anggota keluarga. Dari perspektif Job demand – control Model penelitian ini mengukur stres kerja yang dialami karyawan, dalam hubungan antara konflik yang dialami antara pekerjaan dan keluarga dengan kepuasan kerja yang dibahas dari perspektif Two Factors Theory. Data dikumpulkan dari karyawan perusahaan yang berjumlah 39 orang untuk pengujian hipotesis. Temuan penelitian mengungkapkan bahwa persepsi konflik pekerjaan – keluarga berkorelasi dengan stres kerja dan kepuasan kerja. Stres kerja menjadi mediator hubungan antara persepsi konflik pekerjaan dengan keluarga dengan kepuasan kerja. Implikasi temuan penelitian merekomendasikan bahwa manajemen perlu mengendalikan stres dengan mengurangi beban kerja karyawan yang padat dan memberikan waktu istirahat yang cukup dan memberikan waktu untuk melaksanakan aktivitas lain. Kondisi ini mengakibatkan pekerrjaan tidak menarik bagi karyawan dan karyawan merasa tidak diakui pencapaian yang dimiliki.

Mediation Role of Organizational Commitment on the Effect of Job Satisfaction and Work Engagement on Organizational Citizenship Behavior Nurse I Nengah Asta Gina Jaya Artha; Putu Saroyini Piartrini
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3538

The purpose of this study was to analyze the effect of job satisfaction and work engagement on organizational citizenship behavior and analyze the mediating role of organizational commitment in mediating the effect of job satisfaction and work engagement on organizational citizenship behavior. The population in this study were nurses at the Klungkung District Hospital, totaling 263 people. The sample in this study was 159 respondents. The method of determining the sample in this study uses probability sampling. The technique sampling chosen is proportionate stratified random sampling, which is used when the population has members or elements that are not homogeneous and stratified proportionally. This research uses PLS (analysis technique Partial Least Square). The results showed that job satisfaction and work engagement positively and significantly affected organizational citizenship behavior. Job satisfaction and work engagement have a positive and significant effect on organizational commitment, and organizational commitment has a positive and significant effect on OCB. Organizational commitment as mediation partial or partial mediation on the effect of job satisfaction on organizational citizenship behavior and organizational commitment as partial mediation on the effect of work engagement on organizational citizenship behavior, meaning that the independent variable can directly influence the dependent variable or indirectly by involving the mediating variable. Nurse behavior is very dependent on job satisfaction that is felt through intrinsic and extrinsic factors so that later the nurses will form positive energy within themselves by dedicating themselves or involving themselves to the hospital.

Destination Risk Profile, Message Framing, and Tourist Visiting Intention in the New Life Era Putu Saroyini Piartrini; Komang Ardana; PA Andiena Nindya Putri
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3370

This study aims to examine the effect of the level of destination risk on the intention to visit Bali by considering attitudes towards tourist risk and the framing of destination marketing communication messages in the target market. In the context of recovering tourism activities, this study provides input for tourism destination managers regarding the perception of destination risk from a tourist perspective as input in formulating a destination marketing strategy by considering the effect of destination risk perception, and the attitude of target tourists on the risk of travel to their intention to visit or travel. after the policy of limiting community activities, especially the perception of risk on tourist travel activities. The research method used a quasi-experimental design. Starting with measuring the risk perception of a Bali destination, then measuring the intention of tourist visits in groups that have a high-risk perception and a low-risk perception by considering the Bali destination advertising message framing strategy. Data was collected in cities that are the target market for Indonesian tourists, namely Jakarta, Bandung, Yogya, Solo, Semarang and Surabaya, Medan, and Manado. The types of data in this study are quantitative data and qualitative data. The findings of this study recommend to the managers of Bali tourist destinations that destination communication is managed carefully. Management of messages related to Bali destinations to consider the strategy of framing messages communicated to potential markets to manage the perceived risk of visiting the destination. The results of data analysis concluded that: 1) Perception of Bali destination affects the intention to visit Bali. 2) Destination-related message framing strategies affect the intention to visit Bali.

Intensi Berkunjung Wisatawan Domestik ke Pantai Kuta Mandalika, Lombok Siti Anggriana; Putu Saroyini Piartrini; I Putu Gde Sukaatmadja
JURNAL MASTER PARIWISATA Volume 09, Nomor 01, Juli 2022
Publisher : Magister Tourism Study, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JUMPA.2022.v09.i01.p09

The context of this studyis that, as a result of Covid-19, the number of tourist trips has reduced dramatically. The reduction in visits suggests a reduction in intent. Attitudes, subjective norms, behavioral control, which is beginning to shift in negative way, in addition the shifting destination image owing to health hazards, all influence intentions. As a result, the goal of this study, to investigate the impact of four variables on intentions. Qualitative and quantitative data types. Primary and secondary data sources. Questionnaires, interview findings are the primary sources of information, while data from beach managers is secondary. The sample size was determined by using purposive sampling, which totaled 100 persons. PLS-SEM is data analysis technique. The findings revealed that, with t-statistic of 2.762, attitude had significant positive effect on visiting intentions, the highest original sample value being that Kuta Beach is a wonderful. Subjective norms haven’t significant positive effect on t-statistics. 0.378. Behavioral control and destination image have significant positive effect on visiting intentions with t-statistics of 2.288 and 2.319. Attitude is the most dominant variable influencing intention. There are three variables have significant positive effect on intentions, attitudes, behavioral control, and destination image. This research model is able to explain 52.8% of intention. Suggestions to the management, improve the cleanliness of the toilets, always foster the community of souvenir traders not to force tourists to buy their goods. Finally, more research is needed to undertake more comprehensive study Based on the idea of planned behavior, which includes behavioral characteristics. Keywords: attitude, subjective norm, behavioral control, destination image and intention to visit.

The Wormhole of Work Engagement: The Empowerment of Personal Resources I Gusti Ayu Putu Wita Indrayani; I Wayan Gede Supartha; I Gusti Ayu Manuati Dewi; Putu Saroyini Piartrini
International Journal of Social Science and Business Vol. 7 No. 1 (2023): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i1.46782

A growing body of empirical studies on work engagement has been conducted to investigate the predictors of work engagement from a resource perspective. However, previous research on work engagement has focused solely on the ownership of job resources, dismissing personal resources owned by individuals as distinct entities. The current study evaluates the literature on work engagement, identifies the research gaps, and proposes a research agenda for the future. A systematic literature review of 54 articles from top-tier journals was conducted to achieve the research objective. This study adds to the literature by constructing a conceptual analysis that expands on the theoretical understanding of work engagement. As such, it sheds light on how personal resources play a critical role in increasing work engagement. Personal resources may supplement and reinforce job resources, allowing individuals to articulate the company's vision into more effective business processes. The potential role of self-efficacy as a strong personal resource that can predict and enhance work engagement is one of the most significant findings in this study. Furthermore, the current study emphasizes the need for methodological advances, multilevel analysis, and the expansion of work engagement construction across a wide range of contexts and industries around the world.

Co-Authors Anak Agung Pertiwi Kumala Sari Arini Maharani Zahra Aurora Yesaya Luhulima Ayu Diah mahardani Bonifacius Nugroho Anindhito Desak Ketut Sintaasih Dewa Ayu Diah Kumala Dewi Dewa Ngakan Putu Haris Aricandra Djoko Widagdo I G M RIKO HENDRAJANA I Gede Riana I Gusti Agung Made Galang Pradnya Suara1 I Gusti Ayu Ari Warmadewi I Gusti Ayu Manuati Dewi I Gusti Ayu Putu Wita Indrayani I Made Dena Julio Mahendra Saputra I Nengah Asta Gina Jaya Artha I Putu Gde Sukaatmadja I Putu Indra Setiawan I Wayan Gede Supartha Ida Ayu Agung Hutami Pramesti Ida Ayu Candra Dewi Kusuma K. Saha Aswina Dharmawan Kadek Krisna Permana Putra Ketut Ari Satya Utami Komang Ardana Komang Ayu Trishantika Dewi Komang Prasetya Wahyu Nugraha LAUNTU, ANSIR Made Astarani Krisna Putri Maria Reginna Permata Runa Marsitha zubha Sakinah Basalama Mira Minarsari Muhamad Hasbi Ni Putu Cyntia Maseni PA Andiena Nindya Putri PA Andiena Nindya Putri Ralen Rouli Agustina Rumapea Sagung Binda Karmita Sauri Sauri Shamia Shamia Siti Anggriana umiarti sri rejeki

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