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All Journal Jurnal Penelitian Ekonomi dan Bisnis Management Analysis Journal EBSJ Jurnal Masyarakat Merdeka (JMM) Cakrawala Management Business Journal Jurnal Ilmiah Edunomika (JIE) SOLUSI Journal of Community Service and Engagement Lamahu: Jurnal Pengabdian Masyarakat Terintegrasi Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Benefit : Journal of Bussiness, Economics, and Finance Kajian Akuntansi Tematik GREAT: Jurnal Manajemen dan Bisnis Islam Jurnal Manajemen dan Inovasi Kewirausahaan
Pradiptya, Adhi
Universitas Semarang
Religion Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Analysis of The Effect of Service Quality, Product Quality, and Price on Customer Satisfaction on CV SMART Susanto Susanto; Mohammad Vicky Pratama; Adhi Pradiptya
Economics and Business Solutions Journal Vol. 7 No. 2 (2023): Economics and Business Solutions Journal
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/ebsj.v7i2.8004

Abstract

This study aims to analyze the effect of service quality,product quality and price on customer satisfaction at Cv smart semarang.  This research was conducted using quantitative methods. The number of research samples was 96 respondents who were consumers of cv smart semarang. The technique used in this study using purposive sampling technique. Quantitative analysis results include validity test,reliability test,classic assumption test (normality test,heteroscedasticity test and multicollinearity test), multiple linear regression test and the last hypothesis test using the T test, F test and the coefficient of determination (R2).  The research results show that service quality, product quality and price have a positive and significant. With the following regression equation Y = 0,222 X1+0,284 X2+0,391 X3. And the magnitude of the coefficient of determination (R2) is 0,609 which means 60,9 percent of consumer satisfaction is influenced by service quality,product quality,and price. 
The Influence of Work Motivation, Work Environment, and Job Satisfaction on the Performance of Courier Employees at Shopee Express East Semarang Office Lydia Putri Handayani; Adhi Pradiptya; Miranda Fuji Larasati
Economics and Business Solutions Journal Vol. 8 No. 1 (2024): Economics and Business Solutions Journal
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/ebsj.v8i1.9036

Abstract

This research aims to ascertain how work motivation, work environment, and job satisfaction affect the performance of courier employees at Kantor Shopee Express Semarang Timur. This research is based on a case study of courier employees at Kantor Shopee Express Semarang Timur. Where there is less than optimal performance of courier employees. The population of this study consisted of all employees of the courier section at the Shopee Express East Semarang Office, with a sample size of 56 respondents. The sampling method used is probability sampling, while the type of probability sampling used is random sampling. The instrument used in this study was a questionnaire and testing with the help of SPSS 24. The findings indicate that (1) work motivation has no impact on courier employees' performance at the Shopee Express in East Semarang Office, (2) The work environment at the Shopee Express East Semarang Office has no impact on the couriers' performance, (3) The performance of courier staff at Shopee Express East Semarang Office is positively and significantly impacted by their job satisfaction
The Role of Compensation on Leadership Style and Job Satisfaction Adhi Pradiptya; Bonita Prabasari; Erlina Dewi Endah Amaliyah
Economics and Business Solutions Journal Vol. 9 No. 1 (2025): Economics and Business Solutions Journal
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/ebsj.v9i1.11907

Abstract

Job satisfaction is an important factor in employee performance and productivity, so it needs a leader who is able to direct and motivate in order to increase employee job satisfaction. This study aims to examine the effect of leadership style on job satisfaction with compensation as a mediating variable. This research was conducted on employees of PT Asuransi Raksa Pratikara, with a total of 84 respondents involved. This research used primary data collected through questionnaires distributed to employees. This type of research is quantitative research with the analysis method using SEM-PLS with the help of the SmartPLS 3 program. The results of this study indicate that leadership style had a significant effect on job satisfaction and compensation. Likewise, compensation had a significant effect on job satisfaction. Thus, it is proven that compensation is able to mediate the effect of leadership style on job satisfaction
Co-Authors Adhi Widyakto Andhy Tri Adriyanto Andriani Kusumawati, Citra Aprih Santoso Ayu Nurafni Octavia Citra Andriani Kusumawati Elisabeth Rotua Simamora Erlina Dewi Erlina Dewi Endah Amaliyah Eviatiwi Kusumaningtyas Sugiyanto Fresiliasari, Oktavie Lydia Putri Handayani Mayang Nydia Nariswari Miranda Fuji Larasati Mita Mawardani Mohammad Vicky Pratama Naini Rizka Amalia Niati, Asih Prabasari, Bonita Pratito, Dwi Widi Rahma Prafinta Sari Rizkiana, Citra Salsabela Siti Khumairoh Sundoro, Fredericho Mego Susanto Susanto Susanto Susanto Tas'yana Ayu Larasati Teguh Ariefiantoro Teguh Ariefiantoro, Teguh Widyakto, Adhi Yohanes Suhardjo