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All Journal Journal of Government and Civil Society JAKP (Jurnal Administrasi dan Kebijakan Publik) Ensiklopedia Social Review Jurnal Adhikari Jurnal Ranah Publik Indonesia Kontemporer (Rapik) Kybernology : Journal of Government Studies Ensiklopedia Research and Community Service Review INJECT Interdisciplinary Journal of Communication
Sari, Inrinofita
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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Journal : Kybernology : Journal of Government Studies

 1 
Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol 5, No 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

Abstract

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.
Optimalisasi Teknologi untuk Efisiensi dan Transparansi Dalam Pengawasan Pengelolaan Sampah di Kota Serang Maulana, Muhammad Akbar; Syukri, Ahmad; Nurfaisal, Muhammad Dwi; Sari, Inrinofita
Kybernology : Journal of Government Studies Vol 5, No 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17802

Abstract

The problem of waste management in Serang City is still a serious challenge, especially in terms of the efficiency and transparency of the supervision system. The low use of technology in monitoring waste management causes delays in transportation, lack of data accuracy, and lack of community participation in the reporting system. This research aims to develop digital transformation-based solutions to increase the effectiveness of waste management supervision in Serang City. This research uses a qualitative method approach with a participatory strategy involving academics, local governments, and the community. Data was collected through observations, in-depth interviews, and literature studies on digital technology in waste management. The implementation is carried out in Cipocok Jaya Village with the development and implementation of GIS-based applications, the Internet of Things (IoT), and a real-time monitoring system. The results of the study show that the use of digital technology is able to increase the efficiency of waste transportation supervision, reduce the pile of waste at vulnerable points, and strengthen transparency in the reporting system. Thus, digital innovation in waste management supervision can be an effective model in supporting sustainable environmental policies in Serang City.Permasalahan pengelolaan sampah di Kota Serang masih menjadi tantangan serius, terutama dalam aspek efisiensi dan transparansi sistem pengawasan. Rendahnya pemanfaatan teknologi dalam monitoring pengelolaan sampah menyebabkan keterlambatan pengangkutan, kurangnya akurasi data, serta minimnya partisipasi masyarakat dalam sistem pelaporan. Penelitian ini bertujuan untuk mengembangkan solusi berbasis transformasi digital guna meningkatkan efektivitas pengawasan pengelolaan sampah di Kota Serang. Penelitian ini menggunakan pendekatan metode kualitatif dengan strategi partisipatif yang melibatkan akademisi, pemerintah daerah, serta masyarakat. Data dikumpulkan melalui observasi, wawancara mendalam, serta studi literatur mengenai teknologi digital dalam pengelolaan sampah. Implementasi dilakukan di Kelurahan Cipocok Jaya dengan pengembangan dan penerapan aplikasi berbasis GIS, Internet of Things (IoT), serta sistem pemantauan real-time. Hasil penelitian menunjukkan bahwa pemanfaatan teknologi digital mampu meningkatkan efisiensi pengawasan pengangkutan sampah, mengurangi tumpukan sampah di titik-titik rawan, serta memperkuat transparansi dalam sistem pelaporan. Dengan demikian, inovasi digital dalam pengawasan pengelolaan sampah dapat menjadi model yang efektif dalam mendukung kebijakan lingkungan berkelanjutan di Kota Serang.
Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

Abstract

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.
Optimalisasi Teknologi untuk Efisiensi dan Transparansi Dalam Pengawasan Pengelolaan Sampah di Kota Serang Maulana, Muhammad Akbar; Syukri, Ahmad; Nurfaisal, Muhammad Dwi; Sari, Inrinofita
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17802

Abstract

The problem of waste management in Serang City is still a serious challenge, especially in terms of the efficiency and transparency of the supervision system. The low use of technology in monitoring waste management causes delays in transportation, lack of data accuracy, and lack of community participation in the reporting system. This research aims to develop digital transformation-based solutions to increase the effectiveness of waste management supervision in Serang City. This research uses a qualitative method approach with a participatory strategy involving academics, local governments, and the community. Data was collected through observations, in-depth interviews, and literature studies on digital technology in waste management. The implementation is carried out in Cipocok Jaya Village with the development and implementation of GIS-based applications, the Internet of Things (IoT), and a real-time monitoring system. The results of the study show that the use of digital technology is able to increase the efficiency of waste transportation supervision, reduce the pile of waste at vulnerable points, and strengthen transparency in the reporting system. Thus, digital innovation in waste management supervision can be an effective model in supporting sustainable environmental policies in Serang City.Permasalahan pengelolaan sampah di Kota Serang masih menjadi tantangan serius, terutama dalam aspek efisiensi dan transparansi sistem pengawasan. Rendahnya pemanfaatan teknologi dalam monitoring pengelolaan sampah menyebabkan keterlambatan pengangkutan, kurangnya akurasi data, serta minimnya partisipasi masyarakat dalam sistem pelaporan. Penelitian ini bertujuan untuk mengembangkan solusi berbasis transformasi digital guna meningkatkan efektivitas pengawasan pengelolaan sampah di Kota Serang. Penelitian ini menggunakan pendekatan metode kualitatif dengan strategi partisipatif yang melibatkan akademisi, pemerintah daerah, serta masyarakat. Data dikumpulkan melalui observasi, wawancara mendalam, serta studi literatur mengenai teknologi digital dalam pengelolaan sampah. Implementasi dilakukan di Kelurahan Cipocok Jaya dengan pengembangan dan penerapan aplikasi berbasis GIS, Internet of Things (IoT), serta sistem pemantauan real-time. Hasil penelitian menunjukkan bahwa pemanfaatan teknologi digital mampu meningkatkan efisiensi pengawasan pengangkutan sampah, mengurangi tumpukan sampah di titik-titik rawan, serta memperkuat transparansi dalam sistem pelaporan. Dengan demikian, inovasi digital dalam pengawasan pengelolaan sampah dapat menjadi model yang efektif dalam mendukung kebijakan lingkungan berkelanjutan di Kota Serang.
Co-Authors Achmad Nurmandi Ahmad Syukri Asriadi Asriadi Dian Eka Rahmawati, Dian Eka Dwi Nurfaisal, Muhammad Farchan, Yusa’ Hanif, Nita Aribah Hulahi, Ekklesia Kusumoningtyas, Anggi Anggraeni Lestari, Agisthia Lina, Nurmunafiah Maulana, Muhammad Akbar Muhammad Dwi Nurfaisal Nurfaisal, Muhammad Dwi Nurul Wahdaniyah Nyssa, Andi Visca Irfa Rasyid, Syamsul Bahri Abd Sahrul Pora Suswanta Ulung Pribadi, Ulung Wahdaniyah , Nurul Wahdaniyah, Nurul Wahyuni, Herpita Witjaksono, Ari