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Electronic Medical Records in Increasing User Satisfaction: Literature Review Suwarti, Sri; Enny Rachmani; Eti Rimawati
Management Analysis Journal Vol. 14 No. 1 (2025): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v14i1.22399

Abstract

The integration of Electronic Medical Records (EMR) into healthcare systems promises significant enhancements in service quality and patient satisfaction. This study systematically reviews literature to assess the impacts of EMR implementation on healthcare efficacy and error reduction. EMRs are pivotal in transforming medical record-keeping by digitizing patient information, thereby facilitating swift access to patient histories, diagnostic data, and treatment plans. This not only assists healthcare professionals in making accurate clinical decisions but also mitigates the risks of allergic reactions and drug duplications. Furthermore, EMRs have been instrumental in reducing the administrative burdens on healthcare providers, streamlining workflows, and decreasing the likelihood of errors, which traditionally plagued paper-based systems. By enhancing the efficiency of the healthcare process, EMRs contribute directly to improved patient outcomes and satisfaction. The review explores diverse methodologies and findings from various studies, highlighting the nuanced benefits of EMRs, including their role in enhancing communication between providers and patients. The study also considers challenges in EMR implementation, such as initial costs and the need for training. Overall, the evidence strongly supports that EMRs are a cornerstone for advancing healthcare quality and patient care experiences. This paper aims to provide a comprehensive overview of the current state of EMR utilization, offering insights for future research and implementation strategies to optimize healthcare services.
Strategi Manajemen Rumah Sakit dalam Meningkatkan Responsivitas Pelayanan Gawat Darurat untuk Korban Kecelakaan Lalu Lintas Ady Purwoto; Slamet Isworo; Enny Rachmani
Jurnal Ners Vol. 9 No. 2 (2025): APRIL 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i2.43022

Abstract

Effective Emergency Room services depend on several factors, including response time, availability of adequate medical facilities, and coordination between hospital units. This study aims to analyze hospital management strategies in improving the responsiveness of Emergency Room services for traffic accident victims, with the hope that the results of this study can provide useful recommendations for hospital management in handling such emergency situations. This study uses a case study design with a qualitative approach, where researchers will analyze the experience and strategies of hospital management in improving the responsiveness of Emergency Room services for traffic accident victims. The results of the study showed that most patients who came to the Emergency Room were non-emergency (70%), and only 30% really needed emergency treatment. This indicates inefficiency in the utilization of Emergency Room services that need to be optimized to ensure that traffic accident victims receive timely treatment. The conclusion of this study is that in order to improve the responsiveness of Emergency services to traffic accident victims in Jabodetabek, hospitals must face several challenges, including inefficiency, limited medical personnel, limited bed capacity, financing challenges from BPJS, in the management of the Emergency Installation with the large number of non-emergency patients coming to the Emergency Installation.