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Journal : JISICOM (Journal of Information System, Infomatics and Computing)

TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM Andi Arfian; Dede Mustomi; Juarni Siregar; Adelia Alvi Yana
Journal of Information System, Informatics and Computing Vol 5 No 1 (2021): JISICOM : Volume 5, Nomor 1, Juni 2021
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisicom.v5i1.453

Abstract

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction..
Analysis Of The Level Of User Satisfaction Of Tanihub APK Using The Tam Model Andi Arfian; Adelia Alvi Yana; Hamdum Sulaiman; Astrilyana Astrilyana
Journal of Information System, Informatics and Computing Vol 6 No 2 (2022): JISICOM: December 2022
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisicom.v6i2.973

Abstract

This study aims to assess the acceptance satisfaction of using the TaniHub Apk for business people and farmers, especially in the agricultural sector. Analysis using the Models Technology Acceptance Model (TAM) is used to describe 5 (five) constructs in this study which include perceived usefulness, perceived ease of use, attitude to war using, behavioral intention to use, & actual usage. This research uses a quantitative approach. Meanwhile, the technique of collecting data is through a survey approach using a purposive sampling technique. The number of respondents is 50 people circulating in 2 districts, namely Bogor and Cianjur districts. The assessment of constructs in this study used a Likert scale. Data analysis used a partial least squares (PLS) approach. The results show that based on 6 (six) hypotheses adopted based on the TAM example that has been tested, hypotheses H1, H4.H6 have a positive & significant effect, while hypotheses H2 and H3 are there is no relationship between Perceived usefulness and Attitude toward usage and Perceived ease of use. affect the attitude toward usage .