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All Journal TEKNIK INFORMATIKA Jurnal CoreIT Jurnal Mitra Pendidikan JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURIKOM (Jurnal Riset Komputer) JISICOM (Journal of Information System, Infomatics and Computing) Journal of Information System, Applied, Management, Accounting and Research JURNAL PEMASARAN KOMPETITIF JEMMA | Journal of Economic, Management and Accounting INTI Nusa Mandiri bit-Tech REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Jurnal Infortech Infotek : Jurnal Informatika dan Teknologi SENADA : Semangat Nasional Dalam MengabdI Abditeknika - Jurnal Pengabdian Kepada Masyarakat Tridharmadimas: Jurnal Pengabdian Kepada Masyarakat Jayakarta Simpatik: Jurnal sistem Informasi dan Informatika Publikasi Pengabdian Masyarakat Komputer dan Teknologi (PUNDIMASKOT) CKI On Spot Jurnal Pengabdian Kreatif Cemerlang Indonesia SENADA : Semangat Nasional Dalam Mengabdi Jurnal Pengabdian Masyarakat Ilmu Komputer
Yumi Novita Dewi
Universitas Nusa Mandiri
Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

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Journal : CKI On Spot

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PENGUKURAN TINGKAT KEPUASAN PENGGUNA INTERNET NON-NASABAH TERHADAP WEBSITE BANK NEGARA INDONESIA (BNI) DENGAN WEBQUAL4.0 Findi Ayu Sariasih; Yumi Novita Dewi
CKI ON SPOT Vol 11, No 2 (2018): CKI On SPOT
Publisher : STIKOM CKI

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Abstract

ABSTRACT This research is based on the extent to which the website of Bank Negara Indonesia (BNI) can be accepted by non-customer internet users, it is necessary to hold an assessment to measure available websites whether it is well received or not, so that the quality of websites based on user perceptions is important to know and make feedback on the provider. And can optimize the features and menus contained in it to be able to accommodate user needs related to the world of banking. The author uses the WebQual4.0 method, namely dimensions of usability (information usability), information quality (information quality), interaction quality (interaction quality), and overall impression (user satisfaction). As a result, 71.5% of user satisfaction is supported by these three factors and the hypothesis in this study is accepted as indicated by correlation techniques and multiple linear regression.
Co-Authors Adika May Sari Aji Ikhsanto Alfian Alfian Andreyas Ariesta Bagas Feri Setya Budi Budiyono, Andy Siswanto Ahmad Cahyani Budihartanti Cahyani Budihartanti Cahyani Budihartanti Cahyani Budihartanti, Cahyani Cepi Cahyadi Chalimatusadiah, Chalimatusadiah Desy Winarty Dian Berliansyah Putra Dwiza Riana Fahrizal Fahrizal Findi Ayu Sariasih Firstianty Wahyuhening Fibriany Harsih Rianto Hasan, Ani Yoraeni Ianlie Ivan Pondaag Indah Purnamasari Indah Purnamasari Irfan Mahendra Irfan Mahendra Juarni Siregar KOMALASARI, YULI Laila Septiana Laila Septiana Laila Septiana, Laila Lisnawanty Maisyaroh Mery Oktaviyanti Puspitaningtyas Moh Bagas Agung Darmawan Mohammad Badrul Mohammad Badrul Mohammad Badrul Mohammad Badrul, Mohammad Mohammad, Badrul Muhammad Fajri Daryansyah Muhammad Iqbal Naufal, Muhammad Fachrezzy Nita Merlina Nita Merlina Nurlaila Nurlaila Octavianil, Dea Puji Amsaras Rifaldi Rifaldi Rindu Rifkawati Marbun Riva Abdillah Aziz Santoso Setiawan Setiawan, Rafli Ilham Suhardjono S Syahrul Aziz Taransa Agasya Tutupoly Tuslaela Yusuf Ashari, Yusuf