Garuda - Garba Rujukan Digital

Fuzzy Mamdani Model for Assessing the Level of Service Satisfaction for Requirements of Social Welfare Services at the "Prof. Dr. Soeharso" Integrated Center in Surakarta Charolina, Astri; Fitriyadi, Farid
International Journal of Computer and Information System (IJCIS) Vol 5, No 1 (2024): IJCIS : Vol 5 - Issue 1 - 2024
Publisher : Institut Teknologi Bisnis AAS Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijcis.v5i1.152

Abstract-Service quality is one of the competitive advantages, because good service is one of the basic factors that can affect the comfort level of service recipients. Public services by the government apparatus today are still often found to be weak, so that they cannot meet the quality expected by the community. This study is intended to see how much service satisfaction is, and the effect of service levels on satisfaction levels based on Mamdani Model Fuzzy Inference System Logic. There are three input variables used namely clarity of information, ability of officers and availability of facilities and infrastructure to produce service satisfaction output. Based on the stages using Mamdani Model Fuzzy Inference System Logic starting from the formation of fuzzy sets, application of the implementation function, composition of the rules until the confirmation process (defuzzyfication), it can be proved the correlation between input variables so that it can determine the output of service satisfaction. The results of this study are expected to be used by the agency, as a support system for the decision on the results of the assessment given by the community for perceived services. The future development of this research will be re-tested by adding more variables and an interface will be created to facilitate the processing of the results of the quality assessment of public complaints services.

PELATIHAN KETRAMPILAN GOOGLE LOOKER STUDIO UNTUK TENAGA KEBERSIHAN UNIVERSITAS SAHID SURAKARTA Fitriyadi, Farid; Al Haris, Firdhaus Hari Saputro; Charolina, Astri
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol 6, No 3 (2024): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/budimas.v6i3.15503

Penelitian bertujuan untuk mengeksplorasi potensi dan tantangan dalam penerapan Google Locker Studio sebagai alat kolaborasi dan manajemen dokumen dalam lingkungan pendidikan, khususnya di institusi pendidikan tinggi. Google Locker Studio adalah platform berbasis Google yang menyediakan layanan penyimpanan berbasis cloud, fitur berbagi dokumen, dan akses real-time untuk meningkatkan produktivitas dan kolaborasi antara mahasiswa dan dosen. Hasil penelitian menunjukkan bahwa penggunaan platform ini dapat meningkatkan efisiensi pengelolaan dokumen dan memfasilitasi kolaborasi interaktif dalam proses pembelajaran. Namun, penelitian juga mengidentifikasi beberapa tantangan yang menghambat optimalisasi platform ini, termasuk keterbatasan akses internet dan masalah keamanan data. Kesimpulan dari penelitian ini menekankan pentingnya perbaikan infrastruktur teknologi, khususnya akses internet yang stabil, serta peningkatan keamanan data untuk melindungi privasi pengguna. Dengan mengatasi tantangan tersebut, Google Locker Studio memiliki potensi untuk menjadi alat pendukung yang efektif dalam aktivitas akademik dan kolaborasi di lingkungan pendidikan.

Studi Kepuasan Masyarakat Terhadap Layanan Publik Di Dinas Penanaman Modal Dan PTSP Kota Salatiga Fitriyadi, Farid; Charolina, Astri; Retnoningsih, Dwi
Jurnal Riset Sistem dan Teknologi Informasi Vol. 2 No. 2 (2024): Jurnal Riset Sistem dan Teknologi Informasi (RESTIA) Vol. 2 No. 2
Publisher : Universitas Aisyiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30787/restia.v2i2.1475

Dalam kaitannya dengan efisiensi pelayanan publik, Indeks Kepuasan Masyarakat (IKM) merupakan salah satu bentuk evaluasi. IKM adalah data dan informasi tentang tingkat kepuasan masyarakat yang diperoleh dari hasil pengukuran secara kuantitatif dan kualitatif atas pendapat masyarakat dalam memperoleh pelayanan dari aparatur penyelenggara pelayanan publik dengan membandingkan antara harapan dan kebutuhannya. Upaya peningkatan kualitas pelayanan kepada masyarakat merupakan kegiatan yang dilaksanakan secara simultan dan kontinu. Tujuan penelitian ini adalah menerapkan metode Fuzzy Inference System, yang dapat membantu Dinas Penanaman Modal dan PTSP Kota Salatiga dalam melakukan analisa tingkat kepuasan masyarakat terhadap pelayanan publik yang telah dilaksanakan. Berdasarkan pengujian data yang telah diproses, hasil perhitungan manual adalah 75, dapat disimpulkan bahwa fuzzy logic metode mamdani dapat digunakan untuk menentukan tingkat kepuasan masyarakat terhadap pelayanan publik di Dinas Penanaman Modal dan PTSP Kota Salatiga.

PELATIHAN KETRAMPILAN GOOGLE LOOKER STUDIO UNTUK TENAGA KEBERSIHAN UNIVERSITAS SAHID SURAKARTA Fitriyadi, Farid; Al Haris, Firdhaus Hari Saputro; Charolina, Astri
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol. 6 No. 3 (2024): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian bertujuan untuk mengeksplorasi potensi dan tantangan dalam penerapan Google Locker Studio sebagai alat kolaborasi dan manajemen dokumen dalam lingkungan pendidikan, khususnya di institusi pendidikan tinggi. Google Locker Studio adalah platform berbasis Google yang menyediakan layanan penyimpanan berbasis cloud, fitur berbagi dokumen, dan akses real-time untuk meningkatkan produktivitas dan kolaborasi antara mahasiswa dan dosen. Hasil penelitian menunjukkan bahwa penggunaan platform ini dapat meningkatkan efisiensi pengelolaan dokumen dan memfasilitasi kolaborasi interaktif dalam proses pembelajaran. Namun, penelitian juga mengidentifikasi beberapa tantangan yang menghambat optimalisasi platform ini, termasuk keterbatasan akses internet dan masalah keamanan data. Kesimpulan dari penelitian ini menekankan pentingnya perbaikan infrastruktur teknologi, khususnya akses internet yang stabil, serta peningkatan keamanan data untuk melindungi privasi pengguna. Dengan mengatasi tantangan tersebut, Google Locker Studio memiliki potensi untuk menjadi alat pendukung yang efektif dalam aktivitas akademik dan kolaborasi di lingkungan pendidikan.

Training of Digital Data Management for Academic Services Susilo, Dahlan; Ruswanti, Diyah; Charolina, Astri
JURNAL PENGABDIAN TEKNOLOGI TEPAT GUNA Vol 4 No 3 (2023): Teknologi Tepat Guna (JPTTG)
Publisher : Universitas Sahid Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47942/jpttg.v4i3.1496

In order to get the characteristics of excellent service, the academic services at Sahid University Surakarta carried out by academic staff need to be improved through a training. This training was held with the aim of improving the competence and ability of academic staff in utilizing digital technology and improving office application skills to improve the quality of academic services. The method of service applied is the method of mentoring. Participants are trained directly and assisted in carrying out their work. The results of this community service activity are an increase in participants' understanding and skills in utilizing digital technology to support academic services, the ability of participants to successfully install and configure computer devices needed to support academic services, and awareness of the importance of improving skills in managing digital technology can increase the efficiency and effectiveness of academic services.

Aplikasi Pembelajaran Interaktif pada Mata Pelajaran Informatika Berbasis Android Retnoningsih, Titik; Retnoningsih, Dwi; Hari Saputro Al Haris, Firdhaus; Charolina, Astri
Jurnal Algoritma Vol 22 No 2 (2025): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.22-2.2445

Active, innovative, and enjoyable learning has become a necessity today. SMK Muhammadiyah 5 Miri Sragen is a school committed to implementing active and innovative learning. However, limited computer laboratory facilities have prevented the optimal implementation of Informatics learning. Additionally, students still use smartphones more for entertainment than for learning. This study aims to design and develop an interactive Android-based learning application in accordance with the Merdeka Curriculum. This application is intended for 10th grade students from all majors and features learning materials, instructional videos, discussion forums, and interactive quizzes. The development method used is ADDIE, while data collection is carried out through observation, interviews, and literature studies. The results of testing using the black box method on 15 scenarios show that all features work as expected. In addition, beta testing involving 104 respondents resulted in a satisfaction rate of 78.8%, which is considered acceptable. This application has been proven to improve students' understanding of computer science in an interactive and flexible manner. This application also contributes to improving the efficiency of teachers in processing student grades. For schools, it provides benefits in the form of improved quality of digital learning.

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