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Analysis Of Antenatal Care (ANC) Service Quality And Service Facilities On Patient Satisfaction Through Health Workers’ Competence As Mediating Variable Sri Isna Amelia Ahmad; Retno Endah Supeni; Ni Nyoman Putu Martini
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2026): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i1.9055

Abstract

This study aims to examine the influence of service quality and service facilities on patient satisfaction in antenatal care (ANC) services through the mediating role of health worker competence among third trimester pregnant women in community health centers (Puskesmas) across Jember Regency. Utilizing a quantitative approach with a cross-sectional design, data were collected from 255 respondents using Likert-scale questionnaires and analyzed through Structural Equation Modeling (SEM) with SmartPLS. The findings reveal that both service quality and service facilities significantly affect patient satisfaction directly and indirectly through health worker competence. Competence emerged as the strongest predictor, highlighting its essential role in enhancing maternal satisfaction. The model demonstrated adequate predictive power with R² values of 0.637 for patient satisfaction and 0.482 for competence. These results underscore the importance of integrated improvements in service infrastructure and human resource capacity to optimize ANC delivery and maternal health outcomes, particularly in low- and middle-income country contexts.
PERFORMANCE OF SCHOOL EMPLOYEES AT SMAN 2 CADET BHAYANGKARA EAST JAVA Naufal Yoga Fahreza; Arik Susbiyani; Toni Herlambang; Ni Nyoman Putu Martini
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 9 No. 1 (2026): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jam-ekis.v9i1.9336

Abstract

This study aims to analyze the influence of discipline, competence, and creativity on employee performance, with job satisfaction serving as an intervening variable at SMAN 2 Taruna Bhayangkara, East Java. A quantitative approach was employed, utilizing Partial Least Squares analysis (WarpPLS 8.0) based on data collected from 107 respondents, including teachers, administrative staff, and police supervisors. The findings revealed that discipline and competence had a positive and significant effect on job satisfaction, whereas creativity did not. Both discipline and competence also significantly impacted employee performance, while creativity showed no immediate effect. Additionally, job satisfaction partially mediates the relationship between discipline and competence and employee performance but does not mediate the influence of creativity on performance. Thus, competence is the most dominant factor affecting employee performance, while job satisfaction strengthens the effects of discipline and competence. This research highlights the importance of competency development, strict enforcement of discipline, and innovation mechanisms to continuously improve employee performance.
Pendampingan Kewirausahaan dengan Metode TAPE (Talent Education Learning, Project Based Learning, Evaluation Product to Innovative) pada Ponpes Tahfid Al Fanani Jember Norita Citra Yuliarti; Ni Nyoman Putu Martini; Yulinartati Yulinartati; Resti Utami
Jurnal Pengabdian Masyarakat IPTEKS Vol. 11 No. 1 (2025): PENGABDIAN MASYARAKAT IPTEKS
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jpmi.v11i1.3844

Abstract

Pesantren kemudian dianggap sebagai agen perubahan (agent of change) sebagai lembaga perantara yang diharapkan dapat berperan sebagai lembaga dinamisator dan katalisator pemberdayaan sumber daya manusia penggerak pembangunan di segala bidang, penanaman ilmu pengetahuan dan teknologi dalam menyongsong era global. Seiring dengan perkembangan zaman serta kemajuan ilmu pengetahuan dan teknologi, pondok pesantren juga terus berbenah diri dan meningkatkan kualitas pendidikannya, baik dalam materi atau kurikulumnya, maupun metode pembelajarannya. Selama ini Pondok Pesantren Tahfidzul Qur’an Al-Fanani Universitas Muhammadiyah Jember belum melaksanakan pembelajaran wirausaha, sesuai dengan keinginan pimpinan pondok pesantren, yang menginginkan bahwa selain belajar mengenai agama juga dapat belajar wirausaha sehingga santri menjadi santri sebagai generasi yang bertalenta. Dengan adanya pemikiran tersebut diatas maka kami menawakan program kepada pondok pesantren ini berupa pembelajaran kewirausahaan yg bertujuan untuk mengembangkan skill dari santri khususnya skill kewirausahaan sehingga selain dapat meningkatkan kualitas pendidikan dengan metode pembelajaran tahfid juga meningkatkan skill kewirausahaannya. Santri dapat meningkatkan pembelajaran menganai kewirausahaan serta dapat mengaplikasikannhya. Program pembelajaran kewirausahaan yang di tawarkan ini mempunyai 4 kegiatan utama, diantaranya; kelas tutorial pembelajaran wirausaha (class interactive), penguatan minat dan motivasi wirausaha (coaching bussines), pembentukan awal tim wirausaha (small project), bazar (demoday).