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All Journal Binus Business Review Asia-Pacific Management and Business Application Journal of Economic, Bussines and Accounting (COSTING) Procuratio : Jurnal Ilmiah Manajemen Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis Journal of Research in Business, Economics, and Education Journal of Applied Business and Technology PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING
Evelyn Wijaya
Institut Bisnis dan Teknologi Pelita Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Corporate Taxpayer Satisfaction and Compliance Analysis at Pratama Dumai Tax Office: Review of the Service System Teddy Chandra; Evelyn Wijaya; Adi Suryadiningrat; Stefani Chandra; Jennifer Chandra
International Conference on Business Management and Accounting Vol 1 No 2 (2023): Proceeding of International Conference on Business Management and Accounting (May
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i2.3071

Abstract

The improvement of services to corporate taxpayers is expected to increase the satisfaction of corporate taxpayers so it is expected to increase compliance in the taxation sector. The new paradigm that places government officials as servants of the state and society must be prioritized to improve the performance of public services. The purpose of the study was to determine the direct effect of the Service Quality variable on the Satisfaction and Compliance of Corporate Taxpayers. The population in this study were corporate taxpayers registered at Pratama Dumai Tax Office, which amounted to five thousand and thirty-seven taxpayers. To minimize the incompleteness of the data, in this study, a questionnaire will be distributed to ninety-eight respondents. Data analysis in this study used descriptive analysis and Partial least squares (PLS). The results of the analysis of service quality affect corporate taxpayer satisfaction, service quality affects corporate taxpayer compliance and taxpayer satisfaction affects corporate taxpayer compliance.
ANALYSIS OF FACTORS AFFECTING FINANCIAL LITERACY AND FINANCIAL INCLUSION ON INSTITUT BISNIS DAN TEKNOLOGI PELITA INDONESIA PEKANBARU Silvilia Iman Sari; Mimelientesa Irman; Evelyn Wijaya
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2756

Abstract

Having knowledge and doing financial planning is a process of achieving life goals, namely a prosperous and happy future through financial management. Financial inclusion cannot be separated from the extent to which the public can understand financial products/services so that they are able to use them in providing value for welfare. This study aims to examine whether the factors of gender, age, and GPA affect the level of financial literacy and financial inclusion among students at the Pelita Indonesia Institute of Business and Technology Pekanbaru. The respondents studied were 95 students. The method used in this research is descriptive method and test method. To obtain the required data, data collection in the form of a questionnaire was used. In this study, the type of data used is primary data. Based on the Binary Logistics Test, the results of the study show that the factors of gender, age, and GPA have no effect on the level of financial literacy of a student at the Pelita Indonesia Institute of Business and Technology Pekanbaru, gender and age factors do not affect the level of financial inclusion of a student. Pelita Indonesia Institute of Business and Technology Pekanbaru, while GPA and financial literacy affect the level of financial inclusion of a student at the Pelita Indonesia Institute of Business and Technology Pekanbaru.
CUSTOMER INTEREST IN USING MANDIRI M-BANKING: CAN EASE OF USE, TRUST, INFORMATION TECHNOLOGY READINESS, AND SOCIAL FACTORS AFFECT IT? Maydelyn Goh; Evelyn Wijaya; Achmad Tavip Junaedi; Agus Hocky
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2758

Abstract

Changes in information technology have encouraged banks to provide easy access to information services for their customers in conducting transaction processes by launching electronic banking services. This study aimed to analyze the effect of ease of use, trust, information technology readiness, and social factors on customer interest in using Mandiri M-Banking. The research population was M-banking users of Mandiri Bank at the Pekanbaru Branch Office with a sample size of 120 people. Research analysis method was multiple linear regression analysis using SPSS 21. The results showed a positive and significant relationship between trust and information technology readiness on customer interest in using Mandiri M-banking. While ease of use and social factors did not significant on customer interest in using Mandiri M-banking.
DAMPAK HARGA, ULASAN ONLINE, DAN RATING TERHADAP KEPUTUSAN PEMBELIAN PADA E-COMMERCE TOKOPEDIA Evelyn Wijaya; Sherly The; Pamuji Hari Santoso; Jennifer Chandra; Suyono Suyono
Procuratio : Jurnal Ilmiah Manajemen Vol 11 No 2 (2023): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v11i2.3461

Abstract

E-commerce development in Indonesia has increased significantly with percentage of 78% where e-commerce transaction reached 435 trillion on November 2022. This condition encourages competition of each e-commerce is getting tougher. Purpose of this research was to analyze the impact of price, online review and rating to purchase decision on Tokopedia e-commerce. The population in this research are customers who have made purchases on Tokopedia e-commerce. The sampling technique used accidental sampling with the number of samples as much as 150 respondents. Data analysis used multiple regression analysis. The results show that price has positive significantly effect on purchase decision while online review and rating have no significant effect on purchase decision. Perkembangan e-commerce di Indonesia mengalami peningkatan yang signifikan dengan persentase mencapai 78% dimana nilai transaksi e-commerce mencapai 435 triliun pada November 2022. Kondisi ini mendorong tingkat persaingan antar e-commerce semakin tajam. Tujuan dari penelitian adalah untuk menganalisa pengaruh harga, ulasan online dan rating terhadap keputusan pembelian pada e-commerce Tokopedia. Populasi penelitian adalah konsumen yang telah melaksanakan pembelian pada e-commerce Tokopedia. Teknik pengambilan sampel menggunakan accidental sampling dengan jumlah sampel sebanyak 150 responden. Teknik analisa data menggunakan analisa regresi berganda. Hasil penelitian menunjukkan bahwa Harga berpengaruh signifikan positif terhadap keputusan pembelian sedangkan ulasan online dan rating berpengaruh negatif dan tidak signifikan terhadap keputusan pembelian.
JOB INSECURITY, COMPENSATION, AND COMPETENCE: DRIVERS OF WORK INTEGRITY AND EMPLOYEE LOYALTY Rio Puja Kesuma; Rizaldi Putra; Evelyn Wijaya; Ikas Miran; Wan Muhamad Kudri; Saipul Al Sukri
Procuratio : Jurnal Ilmiah Manajemen Vol 13 No 4 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i4.5683

Abstract

This study aims to analyze the effect of job insecurity, competence, and compensation on work integrity and employee loyalty at the Rokan Hulu Regency Environmental Service. The population of this study was all employees at the Rokan Hulu Regency Environmental Service totaling 62 people. In this study, a census technique was used in which the entire population was sampled in this study except for the author and the leader. For this reason, the data taken as a research sample were 60 respondents. Data analysis used Structural Equation Modeling (SEM) using the SmartPLS 4.0.0 application. The results of this study indicate that job insecurity does not have a significant effect on work integrity. Competence has a positive and significant effect on work integrity. Compensation does not have a significant effect on work integrity. Job insecurity, competence and compensation do not have a significant effect on employee loyalty. Integrity has a positive and significant influence on the loyalty of employees of the Rokan Hulu Regency Environmental Service. Penelitian ini bertujuan untuk menganalisis pengaruh job insecurity, kompetensi, dan kompensasi terhadap integritas kerja dan loyalitas pegawai di Dinas Lingkungan Hidup Kabupaten Rokan Hulu. Populasi penelitian ini adalah seluruh pegawai pada Dinas Lingkungan Hidup Kabupaten Rokan Hulu yang berjumlah 62 orang. Dalam penelitian ini digunakan teknik sensus di mana seluruh populasi dijadikan sampel dalam penelitian ini kecuali penulis dan pimpinan. Untuk itu data yang diambil sebagai sampel penelitian adalah 60 responden. Analisis data menggunakan Structural Equation Modelling (SEM) menggunakan aplikasi SmartPLS 4.0.0. Hasil penelitian ini menunjukkan bahwa job insecurity tidak berpengaruh signifikan terhadap integritas kerja. Kompetensi berpengaruh positif dan signifikan terhadap integritas kerja. Kompensasi tidak berpengaruh signifikan terhadap integritas kerja. Job insecurity, kompetensi dan kompensasi tidak berpengaruh signifikan terhadap loyalitas pegawai. Integritas berpengaruh positif dan signifikan terhadap loyalitas pegawai Dinas Lingkungan Hidup Kabupaten Rokan Hulu.
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: ROLE OF E-SERVICE QUALITY AND TRUST Evelyn Wijaya; David David; Mia Mia; Ivalaina Astarina
Procuratio : Jurnal Ilmiah Manajemen Vol 13 No 1 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i1.4850

Abstract

Banking is a publicly trusted financial institution that plays an important role in the economic system. This research aims to analyze the effect of E-Service Quality and Trust on customer satisfaction and customer loyalty at BCA KCP Juanda Pekanbaru. Research population was active customers at BCA KCP Juanda Pekanbaru. The roscoe formula is the sampling strategy utilized in this research instance, and there are 100 samples total. The analysis technique used Structural Equation Model (SEM) with Partial Least Square (PLS) 4.0. Research result inform that E-Service Quality and Trust have a significant and positive impact on customer satisfaction and loyalty. Lastly, for Customer Satisfaction on customer Loyalty has a positive and significant. E-Service Quality play an important role in efforts to increase customer satisfaction and customer loyalty. Perbankan merupakan lembaga keuangan terpercaya publik yang memainkan peran penting dalam sistem perekonomian. Penelitian ini bertujuan untuk menganalisa pengaruh E-Service Quality dan Kepercayaan terhadap Kepuasan nasabah dan Loyalitas nasabah padaBCA KCP Juanda Pekanbaru. Populasi penelitian merupakan nasabah aktif di BCA KCP Juanda Pekanbaru. Pengambilan sampel pada penelitian ini menggunakan rumus roscoe, sehingga diperoleh sampel penelitian sebanyak 100 responden. Teknik analisis pada penelitian ini adalah Structural Equation Model (SEM) dengan Partial Least Square (PLS) 4.0. Hasil penelitian menginformasikan bahwa variabel E-Service Quality dan Kepercayaan terhadap Kepuasan dan Loyalitas nasabah berpengaruh positif dan signifikan. Untuk variabel Kepuasan terhadap Loyalitas nasabah memiliki pengaruh positif dan signifikan. E-Service Quality memegang peranan penting dalam upaya meningkatkan kepuasan nasabah dan loyalitas nasabah.
ARE PRODUCT QUALITY, LIFESTYLE, AND E-WOM IMPACT ON PURCHASE DECISIONS AT KOPI KENANGAN? Evelyn Wijaya; Shely Diana; Jennifer Chandra
Procuratio : Jurnal Ilmiah Manajemen Vol 12 No 3 (2024): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v12i3.4703

Abstract

The purpose of this study was to determine the effect of product quality, lifestyle, e-wom on purchase decision. This research was conducted at Kopi Kenangan which is located at Jalan Jendral Sudirman Pekanbaru, Riau. The population in this study were all consumers coffee shop at Kopi Kenangan, whose exact number was not known, so using the roscoe formula, the sample was set at 120 people using the accidental sampling method. Data analysis using multiple linear regression. Research result inform that (1) product quality has a positive and significant influence on purchase decision. (2) lifestyle has a positive and significant influence on purchase decision. (3) ewom has a positive and significant influence on purchase decision. Tujuan penelitian ini adalah untuk mengetahui pengaruh product quality, lifestyle, dan e-wom terhadap purchase decision. Penelitian ini dilakukan di Kopi Kenangan yang beralamatkan di Jalan Jendral Sudirman Pekanbaru, Riau. Populasi dalam penelitian ini adalah seluruh konsumen pada coffee shop Kopi Kenangan di Kota Pekanbaru yang jumlahnya tidak dapat diketahui dengan pasti, maka dengan menggunakan rumus roscoe sampel ditetapkan sebesar 120 orang dengan metode accidental sampling. Analisis data menggunakan regresi linear berganda. Hasil penelitian menginformasikan bahwa (1) kualitas produk memiliki pengaruh positif dan signifikan terhadap keputusan pembelian. (2) gaya hidup memiliki pengaruh positif dan signifikan terhadap keputusan pembelian. (3) ewom memiliki pengaruh positif dan signifikan terhadap keputusan pembelian.
Co-Authors Achmad Tavip Junaedi Adi Suryadiningrat Agus Hocky Astarina, Ivalaina Chandra, Stefani David David Fadrul Fadrul Jennifer Chandra Layla Hafni Maydelyn Goh Mia Mia Mimelientesa Irman Miran, Ikas Nancy Valentine Nur Fadjrih Asyik Onny Setyawan Pamuji Hari Santoso Putu Rani Susanthi Rio Puja Kesuma Rizaldi Putra Saipul Al Sukri Santhomas Pinso Shely Diana Sherly The Silvilia Iman Sari Stevany Stevany Suyono Teddy Chandra Wan Muhamad Kudri Yenny Wati Yusnita Octafilia Theresia A Yesu Infante