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All Journal Binus Business Review Asia-Pacific Management and Business Application Journal of Economic, Bussines and Accounting (COSTING) Procuratio : Jurnal Ilmiah Manajemen Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis Bilancia : Jurnal Ilmiah Akuntansi Journal of Research in Business, Economics, and Education Journal of Applied Business and Technology PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING
Evelyn Wijaya
Institut Bisnis dan Teknologi Pelita Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Corporate Taxpayer Satisfaction and Compliance Analysis at Pratama Dumai Tax Office: Review of the Service System Teddy Chandra; Evelyn Wijaya; Adi Suryadiningrat; Stefani Chandra; Jennifer Chandra
International Conference on Business Management and Accounting Vol 1 No 2 (2023): Proceeding of International Conference on Business Management and Accounting (May
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i2.3071

Abstract

The improvement of services to corporate taxpayers is expected to increase the satisfaction of corporate taxpayers so it is expected to increase compliance in the taxation sector. The new paradigm that places government officials as servants of the state and society must be prioritized to improve the performance of public services. The purpose of the study was to determine the direct effect of the Service Quality variable on the Satisfaction and Compliance of Corporate Taxpayers. The population in this study were corporate taxpayers registered at Pratama Dumai Tax Office, which amounted to five thousand and thirty-seven taxpayers. To minimize the incompleteness of the data, in this study, a questionnaire will be distributed to ninety-eight respondents. Data analysis in this study used descriptive analysis and Partial least squares (PLS). The results of the analysis of service quality affect corporate taxpayer satisfaction, service quality affects corporate taxpayer compliance and taxpayer satisfaction affects corporate taxpayer compliance.
ANALYSIS OF FACTORS AFFECTING FINANCIAL LITERACY AND FINANCIAL INCLUSION ON INSTITUT BISNIS DAN TEKNOLOGI PELITA INDONESIA PEKANBARU Silvilia Iman Sari; Mimelientesa Irman; Evelyn Wijaya
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2756

Abstract

Having knowledge and doing financial planning is a process of achieving life goals, namely a prosperous and happy future through financial management. Financial inclusion cannot be separated from the extent to which the public can understand financial products/services so that they are able to use them in providing value for welfare. This study aims to examine whether the factors of gender, age, and GPA affect the level of financial literacy and financial inclusion among students at the Pelita Indonesia Institute of Business and Technology Pekanbaru. The respondents studied were 95 students. The method used in this research is descriptive method and test method. To obtain the required data, data collection in the form of a questionnaire was used. In this study, the type of data used is primary data. Based on the Binary Logistics Test, the results of the study show that the factors of gender, age, and GPA have no effect on the level of financial literacy of a student at the Pelita Indonesia Institute of Business and Technology Pekanbaru, gender and age factors do not affect the level of financial inclusion of a student. Pelita Indonesia Institute of Business and Technology Pekanbaru, while GPA and financial literacy affect the level of financial inclusion of a student at the Pelita Indonesia Institute of Business and Technology Pekanbaru.
CUSTOMER INTEREST IN USING MANDIRI M-BANKING: CAN EASE OF USE, TRUST, INFORMATION TECHNOLOGY READINESS, AND SOCIAL FACTORS AFFECT IT? Maydelyn Goh; Evelyn Wijaya; Achmad Tavip Junaedi; Agus Hocky
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2758

Abstract

Changes in information technology have encouraged banks to provide easy access to information services for their customers in conducting transaction processes by launching electronic banking services. This study aimed to analyze the effect of ease of use, trust, information technology readiness, and social factors on customer interest in using Mandiri M-Banking. The research population was M-banking users of Mandiri Bank at the Pekanbaru Branch Office with a sample size of 120 people. Research analysis method was multiple linear regression analysis using SPSS 21. The results showed a positive and significant relationship between trust and information technology readiness on customer interest in using Mandiri M-banking. While ease of use and social factors did not significant on customer interest in using Mandiri M-banking.
DAMPAK HARGA, ULASAN ONLINE, DAN RATING TERHADAP KEPUTUSAN PEMBELIAN PADA E-COMMERCE TOKOPEDIA Evelyn Wijaya; Sherly The; Pamuji Hari Santoso; Jennifer Chandra; Suyono Suyono
Procuratio : Jurnal Ilmiah Manajemen Vol 11 No 2 (2023): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v11i2.3461

Abstract

E-commerce development in Indonesia has increased significantly with percentage of 78% where e-commerce transaction reached 435 trillion on November 2022. This condition encourages competition of each e-commerce is getting tougher. Purpose of this research was to analyze the impact of price, online review and rating to purchase decision on Tokopedia e-commerce. The population in this research are customers who have made purchases on Tokopedia e-commerce. The sampling technique used accidental sampling with the number of samples as much as 150 respondents. Data analysis used multiple regression analysis. The results show that price has positive significantly effect on purchase decision while online review and rating have no significant effect on purchase decision. Perkembangan e-commerce di Indonesia mengalami peningkatan yang signifikan dengan persentase mencapai 78% dimana nilai transaksi e-commerce mencapai 435 triliun pada November 2022. Kondisi ini mendorong tingkat persaingan antar e-commerce semakin tajam. Tujuan dari penelitian adalah untuk menganalisa pengaruh harga, ulasan online dan rating terhadap keputusan pembelian pada e-commerce Tokopedia. Populasi penelitian adalah konsumen yang telah melaksanakan pembelian pada e-commerce Tokopedia. Teknik pengambilan sampel menggunakan accidental sampling dengan jumlah sampel sebanyak 150 responden. Teknik analisa data menggunakan analisa regresi berganda. Hasil penelitian menunjukkan bahwa Harga berpengaruh signifikan positif terhadap keputusan pembelian sedangkan ulasan online dan rating berpengaruh negatif dan tidak signifikan terhadap keputusan pembelian.
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: ROLE OF E-SERVICE QUALITY AND TRUST Evelyn Wijaya; David David; Mia Mia; Ivalaina Astarina
Procuratio : Jurnal Ilmiah Manajemen Vol 13 No 1 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i1.4850

Abstract

Banking is a publicly trusted financial institution that plays an important role in the economic system. This research aims to analyze the effect of E-Service Quality and Trust on customer satisfaction and customer loyalty at BCA KCP Juanda Pekanbaru. Research population was active customers at BCA KCP Juanda Pekanbaru. The roscoe formula is the sampling strategy utilized in this research instance, and there are 100 samples total. The analysis technique used Structural Equation Model (SEM) with Partial Least Square (PLS) 4.0. Research result inform that E-Service Quality and Trust have a significant and positive impact on customer satisfaction and loyalty. Lastly, for Customer Satisfaction on customer Loyalty has a positive and significant. E-Service Quality play an important role in efforts to increase customer satisfaction and customer loyalty. Perbankan merupakan lembaga keuangan terpercaya publik yang memainkan peran penting dalam sistem perekonomian. Penelitian ini bertujuan untuk menganalisa pengaruh E-Service Quality dan Kepercayaan terhadap Kepuasan nasabah dan Loyalitas nasabah padaBCA KCP Juanda Pekanbaru. Populasi penelitian merupakan nasabah aktif di BCA KCP Juanda Pekanbaru. Pengambilan sampel pada penelitian ini menggunakan rumus roscoe, sehingga diperoleh sampel penelitian sebanyak 100 responden. Teknik analisis pada penelitian ini adalah Structural Equation Model (SEM) dengan Partial Least Square (PLS) 4.0. Hasil penelitian menginformasikan bahwa variabel E-Service Quality dan Kepercayaan terhadap Kepuasan dan Loyalitas nasabah berpengaruh positif dan signifikan. Untuk variabel Kepuasan terhadap Loyalitas nasabah memiliki pengaruh positif dan signifikan. E-Service Quality memegang peranan penting dalam upaya meningkatkan kepuasan nasabah dan loyalitas nasabah.
ARE PRODUCT QUALITY, LIFESTYLE, AND E-WOM IMPACT ON PURCHASE DECISIONS AT KOPI KENANGAN? Evelyn Wijaya; Shely Diana; Jennifer Chandra
Procuratio : Jurnal Ilmiah Manajemen Vol 12 No 3 (2024): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v12i3.4703

Abstract

The purpose of this study was to determine the effect of product quality, lifestyle, e-wom on purchase decision. This research was conducted at Kopi Kenangan which is located at Jalan Jendral Sudirman Pekanbaru, Riau. The population in this study were all consumers coffee shop at Kopi Kenangan, whose exact number was not known, so using the roscoe formula, the sample was set at 120 people using the accidental sampling method. Data analysis using multiple linear regression. Research result inform that (1) product quality has a positive and significant influence on purchase decision. (2) lifestyle has a positive and significant influence on purchase decision. (3) ewom has a positive and significant influence on purchase decision. Tujuan penelitian ini adalah untuk mengetahui pengaruh product quality, lifestyle, dan e-wom terhadap purchase decision. Penelitian ini dilakukan di Kopi Kenangan yang beralamatkan di Jalan Jendral Sudirman Pekanbaru, Riau. Populasi dalam penelitian ini adalah seluruh konsumen pada coffee shop Kopi Kenangan di Kota Pekanbaru yang jumlahnya tidak dapat diketahui dengan pasti, maka dengan menggunakan rumus roscoe sampel ditetapkan sebesar 120 orang dengan metode accidental sampling. Analisis data menggunakan regresi linear berganda. Hasil penelitian menginformasikan bahwa (1) kualitas produk memiliki pengaruh positif dan signifikan terhadap keputusan pembelian. (2) gaya hidup memiliki pengaruh positif dan signifikan terhadap keputusan pembelian. (3) ewom memiliki pengaruh positif dan signifikan terhadap keputusan pembelian.
OPTIMIZATION OF LQ45 INDEX STOCK PORTFOLIO ON THE INDONESIA STOCK EXCHANGE USING SINGLE INDEX MODEL Wily Andresen; Teddy Chandra; Evelyn Wijaya; Yusnita Octafilia Th. A. Y. I; Mimelientesa Irman
Bilancia : Jurnal Ilmiah Akuntansi Vol. 10 No. 1 (2026): Bilancia : Jurnal Ilmiah Akuntansi
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/bilancia.v10i1.5823

Abstract

This research aims to identify and analyze the optimization of the LQ45 Index stock portfolio on the Indonesia Stock Exchange using the Single Index Model for the period 2013-2023. The population in this study consists of the 45 companies listed in the LQ45 Index. The sample was selected using purposive sampling, resulting in 34 companies. The research began by collecting closing stock price data from January 1, 2013, to December 31, 2024, to determine the optimal portfolio. The analysis technique used is quantitative descriptive analysis through the Single Index Model approach. The results of this study indicate that the performance of the Single Index and Markowitz methods in forming optimal portfolio results in the same portfolio return. However, there is a difference in the variance and standard deviation values, with the Single Index method showing higher values compared to the Markowitz method. Furthermore, 31 out of the 34 sample stocks were included in the optimal portfolio, namely HRUM, BRPT, EMTK, TOWR, MEDC, AMRT, AKRA, INKP, ITMG, BBCA, ANTM, PTBA, ESSA, ADRO, BBNI, MAPI, ACES, CPIN, BMRI, KLBF, BBRI, GGRM, UNVR, BBTN, ICBP, EXCL, INCO, PGAS, INDF, UNTR, and TLKM. Based on the optimal portfolio, the expected return is 3.282%, with a risk of 0.267% from the investment in this portfolio. Penelitian ini bertujuan untuk mengetahui dan menganalisis Optimalisasi Portofolio saham Indeks LQ45 di Bursa Efek Indonesia Menggunakan Single Index Model Pada Year 2013-2023. Populasi dalam penelitian ini adalah Perusahan yang terdaftar pada Indeks Saham LQ45 sebanyak 45 perusahaan. Pemilihan sampel data dilakukan secara purposive sampling di dapat sebanyak 34 perusahaan. Yang telah di kumpulkan dimulai dengan mengumpulkan data harga saham penutupan periode 1 Januari 2013 – 31 Desember 2024 sampai mendapatkan portofolio optimal. Teknik analisis yang digunakan adalah analisis deskriptif kuantitatif dengan tahapan Single Index Model. Hasil Penelitian ini menunjukkan terlihat antara kinerja metode Single Indeks dan Markowitz dalam membentuk portofolio optimal menghasilkan return portofolio yang sama, hanya yang menunjukan perbedaan pada variance dan standar deviasi memiliki nilai yang berbeda antara metode tersebut, dengan nilai yang di tunjukan lebih tinggi pada metode Single Indeks dari pada metode Markowitz. Kemudian terdapat 31 saham dari 34 sampel penelitian yang termasuk portofolio optimal yaitu HRUM, BRPT, EMTK, TOWR, MEDC, AMRT, AKRA, INKP, ITMG, BBCA, ANTM, PTBA, ESSA, ADRO, BBNI, MAPI, ACES, CPIN, BMRI, KLBF, BBRI, GGRM, UNVR, BBTN, ICBP, EXCL, INCO, PGAS, INDF, UNTR, dan TLKM. Berdasarkan portofolio optimal yang terbentuk maka return ekspektasinya adalah sebesar 3.282%. Dan risiko yang harus dihadapi dari hasil investasi pada portofolio tersebut adalah sebesar 0.267%.
Co-Authors Achmad Tavip Junaedi Adi Suryadiningrat Agus Hocky Astarina, Ivalaina Chandra, Stefani David David Fadrul Fadrul Jennifer Chandra Layla Hafni Maydelyn Goh Mia Mia Mimelientesa Irman Nancy Valentine Nur Fadjrih Asyik Onny Setyawan Pamuji Hari Santoso Putu Rani Susanthi Santhomas Pinso Shely Diana Sherly The Silvilia Iman Sari Stevany Stevany Suyono Teddy Chandra Wily Andresen Yenny Wati Yusnita Octafilia Th. A. Y. I Yusnita Octafilia Theresia A Yesu Infante