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All Journal Sosiohumaniora Ilmu Administrasi Publik ARISTO JURNAL PENDIDIKAN TAMBUSAI Syntax Idea Journal of Governance and Local Politics (JGLP) jurnal syntax admiration JURNAL ILMIAH GLOBAL EDUCATION Jurnal Pendidikan dan Ilmu Sosial Jurnal Sosial dan Sains Journal of International Multidisciplinary Research Mimbar Administrasi
Hendry Selanno
Universitas Pattimura Ambon
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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Journal : Syntax Idea

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The Influence of Human Resources and Infrastructure Competence on the Performance of Licensing Services in the Investment Office and One-Stop Integrated Services of Central Maluku Regency K.F. Asiqien Karepesina; Normawati Normawati; J.A. Ufie; Hendry Selanno
Syntax Idea 1795-1809
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v6i4.3175

Abstract

This study aims to determine the Effect of Human Resources and Infrastructure Competence on the Performance of Licensing Services in the Investment Office and One-Stop Integrated Services of Central Maluku Regency, both partially and simultaneously. This type of research is quantitative research. The respondents in this study were people/business actors who came to the Investment Office and One-Stop Integrated Services of Central Maluku Regency to apply for permits with the number of samples obtained as many as 80 people. Data collection techniques using questionnaires and processed using the SPSS statistical analysis application program. The results showed that partially and simultaneously the competence of Human Resources and infrastructure facilities had a positive and significant effect on the performance of licensing services at the Investment Office and One-Stop Integrated Services of Central Maluku Regency.
Analysis of the Quality of Licensing Management through the Online Single Submission Risk Based Approach (OSS-RBA) System at the Investment Office and One-Stop Integrated Services of Central Maluku Regency Resya Myla Libran; Petronela Sahetapy; Aminah Bahasoan; Hendry Selanno
Syntax Idea 1899-1913
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v6i4.3193

Abstract

This research have two purposes: 1. to learn and explain the quality analysis of licensing management through the Online Single Submission Risk Based Approach (OSS-RBA) system at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah and 2. to know and explain what the supportive and impeding factors in the management of licences through the Online Single Submission Risk Based Approach (OSS - RBA) at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah. The method used in this research is qualitative with a descriptive approach, using five dimensions of quality according to Parasuraman, Zeithaml, and Berry: tangibles, reliability, responsiveness, assurance, and empathy. In this research, there were 22 respondents, consisting of 7 (seven) officers at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah and 15 entrepreneurs (14 UMK and 1 non-UMK). In this research, data collection techniques are carried out with observations, structured interviews, and documentation. Based on the results of the quality analysis of licensing management through the Online Single Submission Risk Based Approach (OSS-RBA) system at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah. The researcher concluded the following categories of results: 1. tangibles with a good category; 2. reliability with a good category; 3. responsiveness with an excellent category; 4. assurance with an excellent category; and 5. empathy with an excellent category. In addition, there are factors that support the process of licensing management through this OSS-RBA system: ease of requirements, accessibility, rapidity of handling time, and fee/cost setting. While the factors that hinder the process of licensing management through this OSS-RBA system are: network and system connections, compliance with requirements, has not made changes to the AHU for the enterprise/AHU blocked, the entrepreneur forgot their OSS access rights, incorrectly entered KBLI, still exists the brokering practice, Identity Card Number (NIK) and Taxpayer Identification Number (NPWP) having problems and invalid
Co-Authors Adriana Padang Aminah Bahasoan Arjuna Yusuf Maulana Kubangun Arnold Titahena Balgis Al-Amudi Edmundus Reyaan Elake Nataniel Hengky Pattimukay J.A. Ufie Jonferdinan Saragih Josef A. Ufie Julia Th Patty Julleid Florenza Sohilait K.F. Asiqien Karepesina La Madjid Leonard Manuputy Martinus Renwarin Megawati Manik Mike J Rolobessy Mike. J. Rolebessy Muh. Fauzan Rumailili Muhammad Putra Lumaela Normawati Normawati Nurul Hazanah Rusli Husen P. Sahetapy Petronela Sahetapy Petronela Sahetapy Petronela Sahetapy Rahawarin, M Arsad Rahmad Rahmad Rahman Hakim Talaohu Resya Myla Libran Rugayah Alhamid Rustam Anama Silvius Rejaan Soselisa, Pieter S. Stanislaus K. Ohuiwutun Tehubijuluw Zacharias Tehubijuluw Zacharias Wahab Tuanaya Wance, Marno Zainal Abidin Rengifurwarin Zainal Abidin Rengifurwarin