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All Journal Jurnal Pelangi Ilmu Jurnal Ilmiah Pangabdhi E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Pada Masyarakat YUME : Journal of Management Jambura Science of Management Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat JCRS (Journal of Community Research and Service) JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ilmu Ekonomi dan Sosial (JIES) eMBeJi : Manajemen dan Bisnis Jurnal JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Economic Reviews Journal International Journal of Applied Business and International Management International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Journal of Artificial Intelligence and Digital Business PPSDP International Journal of Education Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Penelitian dan Pengkajian Ilmiah Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) IJEFSD As-Syirkah: Islamic Economic & Financial Journal El-Economica
Tineke Wolok
Fakultas Ekonomi, Universitas Negeri Gorontalo, Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : IJEFSD

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Analysis of the Effect of Customer Experience, with Customer Satisfaction as a Mediation Variable Juanna, Andi; Kango, Umin; wolok, Tineke; Yantu, Irwan; Winerungan, Rober R.
International Journal on Economics, Finance and Sustainable Development Vol. 4 No. 1 (2022): IJEFSD
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v4i1.2583

Abstract

The Purpose of this study is to analyze the effect of Customer Experience, Service with Customer Satisfaction as mediation Variable for IndiHome's Customers of PT Telkom Witel Sulut. The population of this research totally 2509 Customer with 2 months unpaid billing of IndiHome on term July and August 2021, and sampling was carried out based on Slovin's Formula total 359 respondents filled the questionnaire. The Research data were analyzed using PLS SEM (Partial Least Square - Structural Equation Modeling) with SmartPLS 3.0.software. The Result show that Customer Experience, on Customer Satisfaction but did not directly influence Customer Retention. Customer Experience, Service Quality and Price Perception affect Customer Retention through Customer Satisfaction with full mediation.
Analysis of the Relationship Between Stock Price Index and Exchange Rate in Indonesia (Emerging Market) and in Singapore (Developed Market) using Vector Error Correction Model (VECM) Analysis Juanna, Andi; Kango, Umin; Wolok, Tineke
International Journal on Economics, Finance and Sustainable Development Vol. 4 No. 1 (2022): IJEFSD
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v4i1.2584

Abstract

The COVID-19 pandemic is a problem that occurs in all countries, both developed and developing countries. The impact of this pandemic is not only in the health and social fields, but also the most visible is the economic impact. Restructuring the economy requires investment, both domestic and international. The increase that occurs will make the domestic currency appreciate. Conversely, if there is a downward trend in stock prices, it will cause investors' real wealth to decrease, thereby causing a decrease in the demand for money. A decrease in the demand for money will result in a decrease in interest rates which will have an impact on foreign investment (capital inflow) and ultimately lead to a depreciation of the domestic currency. This study aims to examine the long-term relationship between stock prices (closing price) and the exchange rate in Indonesia as an emerging market and Singapore as a developed market.
Co-Authors Abd. Rahmat I. Lakoro Abdul Rahman Pakaya Abdussamad, Zulfia K. Alow, Syintia Ananda Tuliabu Andi Juanna Aneta, Chelsy Olivia Anggraini, Sherina Aniga, Cindy Anraini Mulya Anggai Antu, Cindrawati Anugrah, Krisna Asira, Miftahul Jannah Asnawi, Melan Angriani Barmin Rahmat Yusuf Baruwadi, Fahrizal Alghifari Bumulo, Putria Avika Citra Aditya Kusuma Citra Aditya Kusuma Danu Wardana Ali Deasulistiawati Hasan Djaafar, Sity Nur Anisah Djoko Lesmana Radji Dungga, Meriyana Fransisca Febriadi Kei Franssisca, Meriyana Frisilya Holle Gani, Yunita Hamid, Febriyanti Putri Hidu, Gufran K. Ibrahim, Regina Octavia Idris Yanto Niode Iko, Sindi Yanti Indrijani Naksir Irwan Yantu Isa, Ramlan Amir Ismet Sulila Ismet Susila Istifany Pakaya Ivan Rahmat Santoso Kei, Febriadi Lahay, Firmansyah Laiya, Indriyanti Latif, Mardhiyyah Syahida Lisda L. Asi Macmud, Rizan Madi , Jepri E. Malinta, Avliani Mardiani Mardiani Melandra Habibie Melinda Noviana Hasan Mia Arista B. Wantu Mohamad Agus Salim Monoarfa Mohamad Dion Setiawan Arnold Mohamad, Abdulrizky Wijaya Mokodongan, Priscilia Muh Nur Alfian S Kasim Nada Alzaniah Anjali Santana Nazmi Alamri Nazwa Pratiwi Dumbela Novianty Djafri Nurkamiden, Sukmawati Oktavia Seysi Amelia Esa Pansu, Oku Paputungan, Nessa Larasati Polapa, Sri Milanda Rahmawati Muharam Rahmawati Wahidji Rezkiawan Tantawi Rival Bilondatu Rizan Machmud Rizka Nur Safira Robiyati Podungge Ruslin Karim Saleh, Gramasyah Hasan Siti Hadidjah Ahmad Siti Hajrin Salawali Siti Indriani Sri Indriyani Lahay Sri Indriyani Lahay Sri Rahayu Dj. Puhi Sunarty Suly Eraku Tadarus, Saniati S. Umar, Nurain S. Umin Kango Usman, Sartika Dewi Wantu, Mia Arista B. Weny Almoravid Dungga Winerungan, Rober R. Yakobus, Marsel Yulinda L. Ismail Yusuf, Ratuling Herman Zhulmaydin Chairil Fachrussyah Zulfia K. Abdussamad