Article Per Year (5 Year)
p-Index From 2021 - 2026
1.789
P-Index
This Author published in this journals
All Journal JITK (Jurnal Ilmu Pengetahuan dan Komputer) Jurnal Manajemen Informatika dan Sistem Informasi Computer Science (CO-SCIENCE) INSANtek – Jurnal Inovasi dan Sains Teknik Elektro Jurnal Penelitian dan Pengabdian Masyarakat Jotika semanTIK Indonesian Community Service Journal of Computer Science (IndoComs) Jurnal Infortech Jurnal Nasional Komputasi dan Teknologi Informasi
Muhammad Iqbal
Universitas Bina Sarana Informatika
Humanities Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Environmental Science Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Development of a Web-Based Smart Ecosystem Platform for Sustainable Public Service Automation Shoffan Saifullah; Muhammad Iqbal; Lisnawanty Lisnawanty; Weiskhy Steven Dharmawan; Fahmi Raditya
Jurnal Infortech Vol. 8 No. 1 (2026): June 2026
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/infortech.v8i1.12830

Abstract

Public service delivery in Indonesia continues to face fundamental challenges including inefficient manual administrative processes, error-prone document validation, and the absence of real-time tracking systems. This research aims to develop the PANDU (Pelayanan Publik Digital Terpadu) platform as a web-based smart ecosystem that automates public services sustainably. The platform is built using the Waterfall development method with Model-View-Controller architecture based on Laravel 12 framework, Filament 4.0 administration panel, and Tailwind CSS 4.0 responsive interface. Four main smart features are integrated: automatic document validation, duplicate request detection within a 30-day window, category-based related service recommendations, and automatic priority calculation using multi-criteria scoring algorithm. The platform produces three separate panels for citizens, officers, and administrators, equipped with real-time tracking system through public API and configurable multi-step approval workflows. Black box testing results using equivalence partitioning technique demonstrate one hundred percent functional success rate, while usability evaluation using System Usability Scale yields an average score in the Excellent category with Acceptable acceptability level. The PANDU platform successfully bridges the gap between smart government theoretical frameworks and operational implementation, providing significant contribution to accelerating sustainable digital transformation of public services in Indonesia.
Co-Authors Abdul Hamid Abdul Hamid Achmad Rifai Ali Mustopa, Ali Destiana Putri Eri Bayu Pratama Fahmi Raditya Hendri Mahmud Nawawi Henny Destiana Ikram Surya Ramadhan Iqbal Ananda Rizqy Nasution Irwan Herliawan Irwan Herliawan Jajang Jaya Purnama Lisnawanty M. Rangga Ramadhan Saelan Martias Martias Mia Rosmiati Muhammad Fahmi Julianto Muhammad Ifan Rifani Ihsan Muhammad Rezki Muhammad Sony Maulana Rabiatus Sa’adah Reza Maulana Ricki Sastra Ridwansyah Ridwansyah Ridwansyah Ridwansyah Shoffan Saifullah Sri Rahayu Sugiono Umi Khultsum Wahyu Nugraha Weiskhy Steven Dharmawan Windu Gata Windu Gata Yudhistira Yudhistira Yudhistira Yudhistira