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All Journal JAM : Jurnal Aplikasi Manajemen Managament Insight: Jurnal Ilmiah Manajemen UNEJ e-Proceeding Widya Cipta : Jurnal Sekretari dan Manajemen Hasanuddin Economics and Business Review IJBE (Integrated Journal of Business and Economics) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Bisma: Jurnal Bisnis dan Manajemen International Journal of Social Science and Business MABIS: Manajemen dan Bisnis Abdimas Universal Madaniya Journal of Community Service and Empowerment Jurnal Abdimas Bina Bangsa Jurnal Abdi Masyarakat Indonesia Batara Wisnu : Indonesian Journal of Community Services J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat)
Kristian Suhartadi Widi Nugraha
Fakultas Ekonomi Dan Bisnis Universitas Jember
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Journal : Bisma: Jurnal Bisnis dan Manajemen

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PENGARUH ELEMEN-ELEMEN HEALTHCARE SERVICE QUALITY (HCSQ) TERHADAP KEPUASAN PASIEN RUMAH SAKIT BINA SEHAT JEMBER Nugraha, Kristian Suhartadi Widi; Suryaningsih, Ika Barokah; Paramita, Cempaka
BISMA: Jurnal Bisnis dan Manajemen Vol 12 No 3 (2018)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bisma.v12i3.9002

Abstract

Abstract: The purpose of this study is to analyze the effect of Health Care ServiceQuality (HCSQ) elements, that consist of physical environmental quality andinteraction quality, on patient satisfaction in Bina Sehat Hospital, Jember. Thepopulation was the patient of Bina Sehat Hospital. Using purposive samplingtechnique, the sample consisted of 100 respondents. Data were analysed usingmultiple linear regression. The results showed that partially and simultaneously,physical environmental quality and interaction quality had a positive significanteffect on patient satisfaction.Keywords: HSQC, interaction quality, patient satisfaction, physical environmentalqualityAbstrak: Tujuan penelitian ini adalah untuk menganalisis pengaruh elemenelemen HCSQ, yang terdiri dari physical environmental quality dan interactionquality, terhadap kepuasan pasien Rumah Sakit (RS) Bina Sehat Jember. Populasidalam penelitian ini yaitu pasien rawat inap di RS Bina Sehat. Teknik pengambilansampel yang digunakan adalah purposive sampling dengan sampel sebanyak 100responden. Metode analisis data yang digunakan adalah regresi linear berganda.Hasil penelitian menunjukkan bahwa secara parsial dan simultan variabel physicalenvironmental quality dan interaction quality berpengaruh positif signifikanterhadap kepuasan pasien.Kata Kunci: HSQC, interaction quality, kepuasan pasien, physical environmentalquality
Co-Authors Akhmad Ryan Pratama Anggita, Reza May Bachtiar Maliki Cahyani, Devina Widya Cempaka Paramita Cempaka Paramita, Cempaka Destari, Fajar Devina Widya Cahyani Didik Pudjo Musmedi Eka Bambang Gusminto Ema Desia Prajitiasari Fajar Destari Fauzia Tysia Arini Gina R. Miftah Gusti Ayu Wulandari Hafiyan, Mohamad Fikri Ika Barokah Suryaningsih Intan Nurul Awwaliyah Ketut Indraningrat Luh Putu Indah Budyawati Markus Apriono Marmono Singgih Merinda Aldiana Mochammad Farid Affandi Nanda Fatimatuzzahrah Nugroho J. Setiadi Putrihandani, Yuani Ramadina, Novia Amalsya Sari, Tria Putri Novia Sukmalangga, Arnas Yulio Sumani Sumani Wiwin Hartanto