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All Journal Telematika Jurnal Ilmiah KOMPUTASI Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Jurnal Teknik Komputer AMIK BSI Paradigma Jurnal Komputasi JITK (Jurnal Ilmu Pengetahuan dan Komputer) JURNAL TARBIYAH Jurnal Mantik JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Teknik Informatika C.I.T. Medicom Budimas : Jurnal Pengabdian Masyarakat Jurnal Infortech Journal of Computer Science and Engineering (JCSE) Abditeknika - Jurnal Pengabdian Kepada Masyarakat Computer Science (CO-SCIENCE) INSANtek – Jurnal Inovasi dan Sains Teknik Elektro Jurnal Abdimas Komunikasi dan Bahasa Jurnal Pengabdian Mandiri Jurnal Pengabdian Kreatif Cemerlang Indonesia Jurnal Komputasi
Yoseph Tajul Arifin
Universitas Bina Sarana Informatika
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Journal : journal of computer science and engineering jcse

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Pengembangan dan Pengujian Sistem Pengiriman Barang dengan Konsep Customer Relationship Management pada PT. Khatulistiwa Transogi Yoseph Tajul Arifin; Norma Yunita; Andera Fausti; Desti Wahyunita
Journal of Computer Science and Engineering (JCSE) Vol 1, No 2: August (2020)
Publisher : ICSE (Institute of Computer Sciences and Engineering)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (215.094 KB) | DOI: 10.36596/jcse.v1i2.46

Abstract

Timeliness of delivery, ease of tracking the status of shipping information and guaranteed security of goods is a measure of the success of freight forwarding companies, fast service and ease of getting information can improve business quality and customer loyalty to the company. In the business process of PT Khatulistiwa Transogi, several problems were found that hampered the activities of the company engaged in the delivery of goods, such as errors in input data, transaction data search, data management, customer management, data security and data loss that was enchanted by the current system. This is not yet optimal, the use of paper that still dominates business activities and data integration is not well. The application of information technology in the field of freight forwarding can help the efficiency and effectiveness of a company business process. This research aims to develop an information system as well as to apply customer relationship management methods with a case study in the freight forwarding company PT. Khatulistiwa Transogi. The results of application quality measurement surveys that have been implemented get good ratings from system users, namely the criteria for the ability of users to communicate with software, software operation, accuracy, minimize errors, simplify activities, and storage efficiency, although there are still 2 other criteria that are felt by the user such as the lack of training received by 5 out of 8 users and the inefficient execution time stated by 1 in 8 users.
Co-Authors Abdussomad, Abdussomad Agus Junaidi Agustiani, Sarifah Ahmad Setiadi Ali Mustopa, Ali Amanda Subhi Pertiwi Ana Ramadhayanti Andera Fausti Arie Kurniawan Budiarto, Ragil Cep Adiwiharja Cucu Ika Agustyaningrum Dede Firmansyah Saefudin Desti Wahyunita Dhea Kirana, Monica Dhuha Safria Diah Puspitasari Dwi Yusrini Haryani Haryani Hasan Basri Hasan Basri Instianti Elyana Jekson Rudianto Jesica Yolanda Br. Sibarani Johan, Sutan Arlie Kevin Amsal Bramanta, Gracias Kusmayanti Solecha Lita Sari Marita Mochammad Abdul Azis Muhamad Faisal, Muhamad Mustopa, Ali Norma Yunita Norma Yunita Norma Yunita Nur Muhamad Rizalul Fahmi Nurhidayati Nurhidayati Nurvi Oktiani Octa Pratama Putra Oky Irnawati Pangestu, Adhi Pribadi, Denny Rahmat Hidayat Rahmat Hidayat Rizky Ade Safitri Safirti, Rizky Ade Safitri Linawati Saputri, Windi Siti Khotimatul Wildah Siti Marlina Siti Marlina, Siti Sri Watmah Suharyanto Suharyanto Suharyanto Taufik Baidawi, Taufik Titik Misriati Widiarina . Widya Apriliah Widya Apriliah, Widya WITRIANA ENDAH PANGESTI Yesni Malau yunita yunita