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All Journal Ilmu Administrasi Publik JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Bisma: Jurnal Bisnis dan Manajemen Sebelas Maret Business Review Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Jurnal Pengabdian Masyarakat Asia Journal of Entrepreneurship & Business East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Pengabdian Ilung (Inovasi Lahan Basah Unggul) Annals of Human Resource Management Research JWM (JURNAL WAWASAN MANAJEMEN) Asia Pacific Journal of Management and Education Journal of International Conference Proceedings International Journal of Business and Applied Economics (IJBAE) Journal of Scientific Insights Asian Journal of Management, Entrepreneurship and Social Science
Laila Refiana Said
Universitas Lambung Mangkurat
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Linking Perceived Organizational Support and Self-Efficacy to Employee Performance in Public Service Organizations: The Mediating Role of Employee Engagement Adhiyani, Muhammad Rayyan; Said, Laila Refiana; Claudia, Meiske; Anisah, Hastin Umi; Darullah, Muhammad Daral
Journal of Scientific Insights Vol. 2 No. 6 (2025): Available online
Publisher : Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/jsi.v2i6.565

Abstract

Employee performance is a critical factor determining the success of public service organizations. This study aims to examine the influence of perceived organizational support (POS) and self-efficacy on employee performance, with employee engagement serving as a mediating variable, among employees of PT Air Minum Bandarmasih (Perseroda). Using a quantitative approach, data were collected through questionnaires distributed to 252 employees, with 163 valid responses analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method in SmartPLS 3.0. The results show that POS has a significant positive effect on both employee engagement and performance, while self-efficacy significantly affects engagement but not performance directly. Employee engagement positively influences performance and mediates the effects of both POS and self-efficacy. Overall, the findings underscore the critical role of perceived organizational support, self-efficacy, and employee engagement in improving performance within public service organizations.
Co-Authors ., Isma'il Abdul Basit Adhiyani, Muhammad Rayyan Adinata, Muhammad Hendardi Adistya Dewi Ariffin Ahmad Rifani Akhmad Supriyanto Alisa, Rezki Noor Ariffin, Adistya Dewi Asmawatiy, Cici August Tantowi Azizah, Fathia Cici Asmawatiy Claudia, Meiske Dahniar ., Dahniar Dahniar, Dahniar DARMANSYAH . Darullah, Muhammad Daral Dwiyanti, Lestari Elaine Tjeng Fifi Swandari Fitriansyah, Ricky Gugi Gustaman Hamjen, Hilarion Hussein, Rizky Caesariza Saddam Isma’il Khariry, Mukhlan Lestari Dwiyanti M Ziyad M. Yamani Minarti Limantara Muhammad Riza Firdaus Muhammad Yamani Noraina Noraina Nugroho, Sukmo Hadi Nuril Huda Puspasari, Nelly Rini Rahmawati Rini Rahmawati, Rini Rizky Caesariza Saddam Hussein Rusniati Rusniati Sagita, Refina Dara Nur Said, Meldasari Sufi Jikrillah Tantowi, August Tjeng, Elaine Usmiati Widyarfendhi Widyarfendhi Wimby Wandary Yeni Susanty