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All Journal Majalah Kedokteran Bandung Damianus Journal of Medicine Biology, Medicine, & Natural Product Chemistry BIOLINK (Jurnal Biologi Lingkungan, Industri, Kesehatan) Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal Health & Science : Gorontalo Journal Health and Science Community Jurnal Maternitas Kebidanan Jurnal Ners Jurnal Aisyah : Jurnal Ilmu Kesehatan Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Penelitian Farmasi dan Herbal Jurnal Kesehatan Tambusai Proceeding of The International Conference on Health Sciences and Nursing
Linda Chiuman
Universitas Prima Indonesia
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Dentistry Education Health Professions Materials Science & Nanotechnology Medicine & Pharmacology Nursing Physics Public Health Transportation Veterinary

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The Relationship Between Hospital Service Quality Factors and Outpatient Satisfaction Among Patients with Type II Diabetes Mellitus Arianti Anaya; I Nyoman Ehrich Lister; Linda Chiuman; Chrimis Novalinda Ginting
Proceeding of the International Conference on Health Sciences and Nursing Vol. 2 No. 1 (2025): Proceeding of the International Conference on Health Sciences and Nursing
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ichsn.v2i1.55

Abstract

This study aimed to investigate the relationship between hospital service quality factors and outpatient satisfaction among Type II Diabetes Mellitus patients. The research employed a quantitative cross-sectional approach with a sample of 150 Type II Diabetes Mellitus outpatients selected through systematic random sampling from three public hospitals in Indonesia. Data were collected using validated questionnaires measuring five dimensions of hospital service quality: physical evidence, medical staff reliability, medical staff responsiveness, attention to patients, and comfort. Multiple linear regression analysis was used to examine the relationships between variables. Results revealed significant positive correlations between all service quality factors and outpatient satisfaction (p<0.05), with medical staff reliability (β=0.32) and attention to patients (β=0.28) demonstrating the strongest associations. The findings suggest that enhancing these service quality dimensions, particularly through improved medical staff competence and patient-centered care approaches, could significantly improve satisfaction among Type II Diabetes Mellitus outpatients. This study contributes to the growing body of evidence supporting the importance of service quality in chronic disease management within Indonesian healthcare settings.
Co-Authors Aditya Syahputra Adrian Adrian Andika Z Tambunan Arianti Anaya Arie Tika Anditha Atika Rimalda Nasution Binarwan Halim Chrimis Novalinda Ginting Chrismis Novalinda Ginting Citra Puan Maulidza Cut Eliza Hidayani Ermi Girsang Ester Wangsasaputra Fadillah, Qori Fahmi Syahputra Felanda A Nadia Frenky Jones Manurung I Nyoman Ehrich Lister Juli Elisabet Mayen br Meliala Meisya Melissa Muhammad Aji Sandi Putra Nadya Nazimuddin Putri Natasya Sabaria Aritonang Natasya Sabaria Aritonang Oos Fatimah Rosyati Ratu Mutiara Raudhatul Jannah Rudy Rudy Rudy Rudy Sahna Ferdinand Ginting Satria Prihandini Shabira Aliyah Sherlyn Sherlyn Sherlyn Sherlyn Suandy Suandy Suhartomi Tan Suyono Theresia, Yohani Thipani Angela Valencia Angelina Halim Vermona Marbun Yuliani Mardiati Lubis Zaim Anshari