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All Journal Jurnal Ilmiah Admnistrasi Niaga SOSIALITA JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Terapan Ilmu Ekonomi Manajemen dan Bisnis (JTIEMB) BEMAS: Jurnal Bermasyarakat Jurnal Aplikasi Manajemen dan Bisnis (JAMB) Jurnal Manajemen Bisnis Era Digital Jurnal Bisnis Kreatif dan Inovatif
Hendra Sastrawinata
Politeknik Negeri Sriwijaya
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Kesadaran Diri, Pengaturan Diri, Motivasi, Empati, Dan Keterampilan Sosial Terhadap Kinerja Auditor Pada Kap Di Kota Palembang Hendra Sastrawinata
SOSIALITA Vol 1, No 2 (2011): April
Publisher : SOSIALITA

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Abstract

This study aims to: Knowing The Empirical Effect of Self-Awareness, Self Setting, Motivation, Empathy, and Social Skills Performance In Simultaneous Against Auditors And Knowing The Empirical Effect of Self- Awareness, Self Setting, Motivation, Empathy, and Social Skills Performance In Partial Against Auditors. Type of data used in this study is the primary data. Primary data in this study were processed and the data collected by the researcher through the deployment questionnaire. In this study, the population used is the auditor in the Office of KAP which is 8 KAP. Determination of the sample using a convenience sampling method. Based on the results of research and discussion, it can diamabil conclusions as follows: 1. Self- regulation, motivation, empathy and social skills KAP auditors had no significant effect on the performance of partial KAP auditors with independent variables of significance p> 0.05. 2. Self-awareness, self-setting, motivation, empathy and social skills KAP auditors to simultaneously have a significant effect on the performance of KAP auditors in Palembang, where the calculated F value of 50 258 and 0000 of significance (p <0.05) and R Square of 0937.
Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan Nasabah Pada PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Utama Palembang Hendra Sastrawinata
SOSIALITA Vol 1, No 1 (2010): Oktober
Publisher : SOSIALITA

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Abstract

PT. BNI (Persero) menyadari pentingnya penerapan tata kelola perusahaan dan pelayanan yang baik. Penerapan Tata Kelola Perusahaan yang efektif dan pelayanan yang baik menjadi hal yang mutlak, serta merupakan wahana bagi PT. BNI (Persero) untuk bersikap profesional serta hati-hati dalam pengelolaan usahanya demi kepentingan pemegang saham dan stakeholder lain, diantaranya nasabah, investor, bank koresponden, otoritas pembuat kebijakan, pemasok serta masyarakat di lingkungan kerja Perseroan. PT Bank Negara Indonesia (Persero) Tbk Cabang Palembang sebagai penghimpun dana dari masyarakat yang selalu berupaya memberikan yang terbaik bagi nasabahnya. Nasabah dapat menerima apa yang mereka harapkan dan tercapailah kepuasan nasabah akan jasa yang ditawarkan oleh PT Bank Negara Indonesia (Persero) Tbk Cabang Palembang.Permasalah dalam penelitian ada pengaruh kualitas pelayanan jasa dan kepuasan nasabah, dan faktor apa yang paling dominan mempengaruhi kepuasan nasabah pada PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Utama Palembang hal ini menunjukkan bahwa dimensi tangible dan reliability berpengaruh secara signifikan terhadap kepuasan nasabah pada PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Utama Palembang. Upaya meningkatkan kualitas layanan pada PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Utama Palembang harus mengutamakan peningkatan pada dimensi ini karena setiap peningkatan/penurunan pada variabel-variabel kualitas layanan pada dimensi ini akan sangat berpengaruh terhadap tingkat kepuasan nasabah.
PENGARUH ACTUAL OR OBJECTIVE QUALITY, PRODUCT-BASED QUALITY, DAN MANUFACTURING QUALITY TERHADAP KEPUTUSAN PEMBELIAN PRODUK MOBIL DAIHATSU XENIA Hendra Sastrawinata
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 7 No. 1 (2012): Orasi Bisinis Edisi VII Mei 2012
Publisher : Politeknik Negeri Sriwijaya

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Abstract

The research objective to be achieved in this study to analyze the effect of perceived quality of the product purchase decision Daihatsu Xenia.Ruang scope of this research is limited to the actual variables or objective quality, product-based quality, and manufacturing quality, then the dependent variable is the decision purchase. Actual variables simultaneously or objective Quality, variable based Product Quality, and Manufacturing Quality variables have a significant influence on purchase decisions Daihatsu Xenia acceptable. Demonstrated a significant influence of the value of F ratio of 50,719 based on the F test with R-square value of 0.613 (61.3%). While the remaining 38.7% is explained by other variables outside the model. Based on the results of testing the partial l (t test), unity hypothesis (H1) in this study which states that the actual or objective quality variables significantly influence purchasing decisions Daihatsu Xenia rejected. Based on the results of statistical tests obtained value t = 0867 and p = 0338 (p> 0.05) so that the unity hypothesis (H1) is rejected. The results of testing the second hypothesis (H2) in this study which states that the variable product based quality significantly influence purchasing decisions Daihatsu Xenia received. Based on the results of statistical tests obtained value t-count = 5575 and p = 0.000 (p
PENGARUH JUMLAH PELAMAR CALON MAHASISWA S1 TERAPAN MANAJEMEN BISNIS POLSRI TERHADAP MOTIVASI BELAJAR DENGAN PRESTASI YANG DICAPAINYA Yusleli Herawati; Hendra Sastrawinata; Iin R
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 14 No. 2 (2015): Jurnal Orasi Bisnis
Publisher : Politeknik Negeri Sriwijaya

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Abstract

State Polytechnic of Sriwijaya is a vocational education that will enter the business market  needs of the high quality graduates. There is one newly programme which is established in 2014 called S1 Applied of Business Management. This  study accept the applicants for new students with the most applicants prospective students S1 Applied in the State Polytechnic of Sriwijaya with number of 1028 candidates for new students. The students who received in this programme only 48 students. The intense competition is 1:21, this means that the programme study aims to explore the number of applicants prospective students who become students of S1 of Business Management  has a significant influence on learning motivation. The method is carried out by distributing questionnaires to the students by tracing the students learning motivation in participating the learning process. This study also aims to complete the data collection, therefore, the data also collected by interviewing. In that case, the population of this research using “sampel jenuh” technique because of the relatively small number of students of the Applied S1 which amount only 48 students. We analyzed the data with simple regression 12.00 version. The result show that the number of applicants prospective students S1 Applied of Business Management  which has been accepted as a student of Applied S1  have influence the learning motivations by 96.8 percent to  the achievement of learning.
Penilaian Kinerja Keuangan Perbankan Dengan Metode Camel (Studi Kasus Pada PT. Bank Rakyat Indonesia (Persero) Tbk dan PT. Bank Central Asia Tbk) Muhammad Rizka Maulana Effendi; Hendra Sastrawinata
Jurnal Aplikasi Manajemen dan Bisnis Vol. 1 No. 2 (2021): Jurnal Aplikasi Manajemen dan Bisnis April 2021
Publisher : Politeknik Negeri Sriwijaya

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Abstract

This research was motivated by questions regarding the comparison of the financial performance of state-owned banks and the national private. In this study, the object of the case study was PT Bank Rakyat Indonesia (Persero), Tbk, owned by the Government which has an asset value of 1,017 trillion Rupiah, with PT Bank Central Asia, Tbk, owned by the National Private Company with an asset value of 783 trillion Rupiah. After calculating the overall results, both PT BCA Tbk Bank, and PT BRI (Persero) Tbk bank could be categorized as healthy banks, even though the LDR, NPL, ROE and BOPO values were from PT Bank Rakyat Indonesia (Persero), Tbk, greater than PT Bank Central Asia, Tbk, and the ROA and CAR values of PT BCA, Tbk were higher than that of PT Bank Rakyat Indonesia (Persero), Tbk.
Strategi Relationship Marketing dalam Meningkatkan Loyalitas Nasabah Pada Bank BRI Unit Muara Rupit Yuyun Nomary; Hendra Sastrawinata; Keti Purnamasari
Jurnal Aplikasi Manajemen dan Bisnis Vol. 2 No. 1 (2021): Jurnal Aplikasi Manajemen dan Bisnis Oktober 2021
Publisher : Politeknik Negeri Sriwijaya

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Abstract

One way to increase customer satisfaction and loyalty is to build a relationship between the bank and the customer which is called relationship marketing. This study aims to determine the direct and indirect effect of Relationship marketing variables and customer satisfaction on customer loyalty. Bank BRI Unit Muara Rupit is a bank that has been established in the Muara Rupit area on February 7, 1970 until now. This study used a sample of 95 respondents. The results showed that Relationship marketing and customer satisfaction had a positive and significant effect on customer loyalty. Relationship marketing variable has a dominant influence on customer loyalty at Bank BRI Muara Rupit Unit.
Social Media Marketing Pada PT BNI Persero Cabang Palembang M. Audy Zidan; Neneng Miskiyah; Hendra Sastrawinata
Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis Vol. 1 No. 4 (2021): Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis April 2021
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jtiemb.v1i4.3147

Abstract

This study explains the existence of social media Instagram at PT BNI Persero Cabang Dempo Palembang to find out the extent of social media influence on customer loyalty. This study uses primary data in the form of results from answers to questionnaires. This study uses a quantitative method with multiple linear regression analysis with the results showing that the convenience variable obtained the t value of 4.921 with a significance value of 0.000 less than 0.05. The trust variable obtained by t count value of 4.289 with a significance value of 0.000, less than 0.05. Overall, based on the results of the research and the results of the analysis that has been done, the ease and trust of social media together have a positive and significant effect on customer loyalty at BNI Cabang Dempo Palembang.
Analisis Strategi Pengembangan Usaha Pada Toko Pempek Flamboyant Palembang Tiara Noviana; Hendra Sastrawinata; Purwati Purwati
Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis Vol. 2 No. 3 (2022): Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis Desember 2022
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7473354

Abstract

Tujuan dari Penelitian ini adalah sebagai alternatif strategi pengembangan usaha untuk bersaing pada suatu perusahaan yang tepat dengan menggunakan Metode analisis SWOT (Strength, Weakness, Oppurtunity, Threats) Melalui pendekatan kualitatif deskriptif di Toko Pempek Flamboyant Palembang cabang Radial. Analisis SWOT ini dilakukan dengan menganalisis IFAS matrix (Matrix Internal Factor Analysis Summary) yang mendeskripsikan faktor-faktor kekuatan dan kelemahan perusahaan dan EFAS matrix (Matrix Eksternal Factor Analysis Summary) yang mendeskripsikan tentang faktor-faktor peluang dan ancaman perusahaan, masing-masing diperoleh nilai bobot dari faktor kekuatan sebesar 0,6 , nilai bobot dari faktor kelamahan tertinggi sebesar 0,27, nilai bobot dari faktor peluang tertinggi 0,44 , dan nilai bobot dari faktor ancaman tertinggi 0,2. Nilai total skor rata-rata pada skor keseluruhan dari matrix IFAS 3,52 sedangkan skor keseluruhan dari matrix EFAS 3,34. Dari hasil tersebut maka Toko Pempek Flamboyant Palembang cabang Radial berada pada kuadran I dan untuk Strategi Pengembangan usaha yang harus dilakukan yaitu  strategi pertumbuhan agresif.
Minat Nasabah Menggunakan Mobile Banking pada Bank Mandiri KC Palembang Arief Rizki Purwandari; Heri Setiawan; Hendra Sastrawinata
Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis Vol. 2 No. 3 (2022): Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis Desember 2022
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7473312

Abstract

Tujuan penelitian untuk mendeskripsikan dan menganalisis pengaruh  persepsi kegunaan, persepsi kemudahan dan persepsi resiko terhadap minat nasabah menggunakan M-Banking Bank Mandiri KC Palembang Arief. Penelitian menggunakan metode eksperimen dengan pendekatan kuantitatif. Sebanyak 100  responden digunakan sebagai sampel dengan pengumpulan data  melalui kuesioner. Sampel diambil menggunakan teknik purposive sampling, dengan karakteristik nasabah Bank Mandiri pengguna M-Banking. Peneliti menggunakan regresi linear berganda untuk analisis data, selanjutnya diolah melalui program SPSS versi 26. Hasil analisis membuktikan secara terpisah atau parsial persepsi kegunaan dan persepsi kemudahan memiliki pengaruh positif dan signifikan atas minat nasabah menggunakan M-Banking, sedangkan persepsi risiko menunjukkan hasil negatif dan signifikan. Variabel persepsi kegunaan, persepsi kemudahan dan persepsi risiko secara bersama-sama berpengaruh positif dan signifikan terhadap minat nasabah. Besarnya pengaruh variabel pesepsi kegunaan, persepsi kemudahan dan persepsi risiko ialah sebesar 46,2%, sedangkan sisanya dipengaruhi oleh variabel lain yang tidak dibahas dalam penelitian ini. Hasil penelitian dapat digunakan sebagai masukan bagi Bank Mandiri.
Evaluasi Faktor Pendorong Pelaksanaan Koordinasi Komunitas Pariwisata di Indonesia Sari Lestari Zainal Ridho; Dewi Fadila; Fernando Africano; Hendra Sastrawinata; Muhammad Riska Maulana; Munparidi; Elvia Zahara; Ibnu Maja; Ummasyroh
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 1 (2023): JMBI UNSRAT Volume 10 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

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Abstract

The purpose of this study is to evaluate whether the supporting factors influence the implementation of coordination in tourism communities or organizations in Indonesia. Data collection was carried out by survey through distribution of questionnaires to respondents who were samples from the entire population. The data were analyzed using the Structural Equation Modeling Partial Least Square (SEM-PLS) technique. The results of the data processing show that the supporting factors in the form of common goals and government attention has significant positive influence the implementation of coordination in the tourism community. The results of this study have implications that it is important for every individual in an organization or community to focus on goals and it is important for stakeholders, namely the government to pay more attention.
Co-Authors Africano, Fernando Afrizawati M Aimi Ayu Ardiyanti Dewi Fadila Dewi Fadila Dwi Aulia Fitri Elvia Zahara Heri Setiawan Ibnu Maja Iin R Irma Cahyani Jordy Maulana Agusani Keti Purnamasari Lidyana Syaputri M Yusuf M. Audy Zidan Marieska Lupikawaty Miskiyah, Neneng Muhammad Riska Maulana Muhammad Rizka Maulana Effendi Muhammad Yusuf Abror Munparidi Nur Anisah Paisal PAISAL PAISAL Purwati Purwati Reynalza Anggri Septi Rizki Purwandari Sari Lestari Zainal Ridho Tiara Noviana Ummasyroh Yusleli Herawati Yuyun Nomary