Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : International Research Journal of Business Studies

Organizational Change in Public Service Ekowati, Dian
International Research Journal of Business Studies Vol. 14 No. 2 (2021): August-November 2021
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.14.2.159-170

Abstract

This study aims to investigate institutional logic underlying the initiation of the change management process in public sector organizations. Organizational Institutionalism is used to frame the analysis. The study itself took place in three different public organizations in the Province of East Java, including a one-stop service for licensing as well as that of vehicle registration, taxing, and insurance and also from the local health authority. The qualitative method was employed to analyze information gathered through semi-structured interviews with 35 respondents. Data were analyzed by using an approach informed by grounded theory. The study unveiled various institutional logics underlying the adoption of changes and innovation in organizations. It ranged from the most common reason for improving performance gaps up to the need to clean the organization’s name and build a better image. The study contributes to the idea that an organization’s previous experiences, as well as perceived institutional character, affect the need to conduct changes.