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All Journal Jurnal Simetris Kompak : Jurnal Ilmiah Komputerisasi Akuntansi E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Pixel : Jurnal Ilmiah Komputer Grafis Elkom: Jurnal Elektronika dan Komputer JOURNAL OF APPLIED INFORMATICS AND COMPUTING Krea-TIF: Jurnal Teknik Informatika EDUMATIC: Jurnal Pendidikan Informatika EVOLUSI : Jurnal Sains dan Manajemen JSAI (Journal Scientific and Applied Informatics) Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Indonesian Journal of Electrical Engineering and Computer Science Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Teknologi Informasi dan Komunikasi Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI) Journal of Engineering, Electrical and Informatics (JEEI) Dinamika Jurnal Publikasi Ilmu Komputer dan Multimedia Jurnal Teknik Informatika dan Teknologi Informasi JURNAL AKUNTANSI DAN BISNIS Community: Jurnal Pengabdian Pada Masyarakat Journal of Technology Informatics and Engineering Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Scientific Journal of Informatics Switch: Jurnal Sains dan Teknologi Informasi Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat Inovasi Sosial: Jurnal Pengabdian Masyarakat
Sindhu Rakasiwi
Universitas Sains Dan Teknologi Komputer
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Other

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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

 1 
Optimization Chatbot Services Based on DNN-Bert for Mental Health of University Students Dzaky, Azmi Abiyyu; Zeniarja, Junta; Supriyanto, Catur; Shidik, Guruh Fajar; Paramita, Cinantya; Subhiyakto, Egia Rosi; Rakasiwi, Sindhu
Journal of Applied Informatics and Computing Vol. 8 No. 1 (2024): July 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i1.7403

Abstract

Attention to mental health is increasing in Indonesia, especially with the recent increase in the number of cases of stress and suicide among students. Therefore, this research aims to provide a solution to overcome mental health problems by introducing a chatbot system based on Deep Neural Networks (DNN) and BiDirectional Encoder Representation Transformers (BERT). The primary objective is to enhance accessibility and offer a more effective solution concerning the mental health of students. This chatbot utilizes Natural Language Processing (NLP) and Deep Learning to provide appropriate responses to mild mental health issues. The dataset, comprising objectives, tags, patterns, and responses, underwent processing using Indonesian language rules within NLP. Subsequently, the system was trained and tested using the DNN model for classification, integrated with the TokenSimilarity model to identify word similarities. Experimental results indicate that the DNN model yielded the best outcomes, with a training accuracy of 98.97%, validation accuracy of 71.74%, and testing accuracy of 71.73%. Integration with the TokenSimilarity model enhanced the responses provided by the chatbot. TokenSimilarity searches for input similarities from users within the knowledge generated from the training data. If the similarity is high, the input is then processed by the DNN model to provide the chatbot response. This integration of both models has proven to enhance the responsiveness of the chatbot in providing various responses even when the user inputs remain the same. The chatbot also demonstrates the capability to recognize various inputs more effectively with similar intentions or purposes. Additionally, the chatbot exhibits the ability to comprehend user inputs although there are many writing errors.
Twitter Sentiment Classification towards Telecommunication Provider Users in Indonesia Syah Putra, Fernanda Mulya; Rakasiwi, Sindhu; Ariyanto, Noval
Journal of Applied Informatics and Computing Vol. 9 No. 2 (2025): April 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i2.9143

Abstract

Internet services have become essential for communication and information sharing. Nowadays, daily activities are conducted through the internet. This study aims to gain a better understanding of the components that influence user perception and satisfaction using textual, sentiment, and statistical analysis techniques. By applying machine learning algorithms such as Naïve Bayes and Support Vector Machine (SVM), this research analyzes customer perceptions of telecommunication service providers in Indonesia. The dataset consists of 300 tweets obtained from the Kaggle platform. The objective is to identify elements that affect customer satisfaction, particularly those related to network stability and service quality. Data preprocessing is carried out using methods such as case folding, normalization, stemming, and stopword removal to enhance sentiment analysis model performance. The results show that SVM outperforms Naïve Bayes in precision and recall, achieving an accuracy of 90% compared to Naïve Bayes' 87%. This demonstrates SVM's ability to classify positive and negative sentiments more accurately. Common topics found in the analysis include customer satisfaction with network stability and affordable pricing, while dissatisfaction arises from poor connectivity and slow customer service response. These findings provide valuable insights for service providers to improve service quality and enhance customer satisfaction. Real-time sentiment analysis using machine learning has great potential, and this study highlights how telecommunication companies can leverage strategic recommendations to improve service quality and retain customers.
Enhancing Liver Cirrhosis Staging Accuracy using Optuna-Optimized TabNet Arifin, Muhammad Farhan; Dewi, Ika Novita; Salam, Abu; Utomo, Danang Wahyu; Rakasiwi, Sindhu
Journal of Applied Informatics and Computing Vol. 9 No. 5 (2025): October 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i5.11011

Abstract

Liver cirrhosis is a progressive chronic disease whose early detection poses a clinical challenge, making accurate severity staging crucial for patient management. This research proposes and evaluates a TabNet deep learning model, specifically designed for tabular data, to address this challenge. In the initial evaluation, a baseline TabNet model with its default configuration achieved a baseline accuracy of 65.11% on a public clinical dataset. To enhance performance, hyperparameter optimization using Optuna was implemented, which successfully increased the accuracy significantly to 70.37%, with precision, recall, and F1-score metrics each reaching 70%. The model's discriminative ability was also validated as reliable in multiclass classification through AUC metric evaluation. In addition to accuracy improvements, the model's interpretability was validated through the identification of key predictive features such as Prothrombin and Hepatomegaly, which align with clinical indicators. This study demonstrates that Optuna-optimized TabNet is an effective and interpretable approach, possessing significant potential for integration into clinical decision support systems to support a more precise diagnosis of liver cirrhosis.
Co-Authors Abu Salam Agustinus Budi Santoso Albastomi, Taqius Shofi Andi Dharu Permana Arifin, Muhammad Farhan Ariyanto, Noval Arya Erlangga Astuti, Yani Parti budi hartono Cahaya Jatmoko Cahyo Pangestu , Agus Candra Irawan Catur Supriyanto Daurat Sinaga Dewi Agustini Santoso Dzaky, Azmi Abiyyu Edwin Zusrony Edy Mulyanto Egia Rosi Subhiyakto Egia Rosi Subhiyakto, Egia Rosi Erlin Dolphina Erna Zuni Astuti Erwin Yudi Hidayat Etika Kartikadarma Febryantahanuji Febryantahanuji Feri Agustina Guruh Fajar Shidik Haresta, Alif Agsakli Haryo Kusumo Haryo Kusumo Haryo Kusumo Heru Lestiawan Ika Novita Dewi Indra Laila Intan Nurul Alfiani Isnaini Khusnul Khotimah Jarot Dian Susatyono Jarot Dian Susatyono Junta Zeniarja Khani, Nadia Ifti Kurniawan, Defri Kusumo , Haryo Lalang Erawan Moh Muthohir Mulyanto, Edy Munifah Murwoko, F Iwan Setyo Myra Andriana Octaviani, Dhita Aulia Paramita, Cinantya Pulung Nurtantio Andono Rafsanjani, Muhammad Ivan Rifal Winazar Rifal Winazar Roymon Panjaitan Savicevic, Anamarija Jurcev Septiani, Karlina Dwi Shier Nee Saw Sri Wahyuning Suprapti Suprayogi Suprayogi Syah Putra, Fernanda Mulya T.Sutojo Tantik Sumarlin . Taqius Shofi Albastomi Taufik Kurnialensya Triginandri, Rifqi Ubaidillah , Lutfi Utomo, Danang Wahyu Yani Parti Astuti Yuli Fitrianto