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All Journal Jurnal Manajemen Teknologi Journal of Consumer Science Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Dinasti International Journal of Digital Business Management Jurnal Pengabdian Masyarakat Asia Journal Of World Science Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Sri Hartono
Universitas Mercu Buana
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Project Performance Through an Occupational and Health Safety Management System at an Office Building Project in Lampung Indonesia Purwanto, Agustinus Hariadi Djoko; Hartono, Sri
Jurnal Manajemen Teknologi Vol 21, No 2 (2022)
Publisher : SBM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2022.21.2.4

Abstract

Abstract. A project contractor may fail to deliver on time, quality, and budget expectations due to incidents resulting in injuries and fatalities, as well as asset damage, elevated costs, and delays. This research aims to gauge a business improvement model on OHS (occupational and health safety) performance developed from operation standardization, communication, competency, hazard identification, and management commitment. Commitment initiates risk analysis for developing standardization, communication, and competency to achieve OHS performance. The present case study concerns a contractor establishing a local government office building in Lampung. It takes 100 respondents as a sample out of the 124 personnel in this construction project, relying on a quantitative method which processes data via PLS software to obtain the direction and magnitude of variable influences. OHS policy exhibits influence at 0.587 on HIRADC (Hazard Identification Risk Analysis and Determining Control); it affects standardization, competency, and communication at the values of 0.704, 0.450, and 0.300. The three variables then simultaneously affect OHS performance at the values of 0.540, 0.065, and 0.116. OHS performance affects business performance at a value of 0.384.Keywords: Hazard identification; ohs performance; business performance; competency; communication; management commitmentAbstrak. Sebuah kontraktor proyek mengalami kegagalan pada sasaran tepat waktu, kualitas dan biaya terendah menyebabkan insiden yang mengakibatkan luka dan kematian termasuk kerusakan aset, biaya bertambah, dan keterlambatan. Penelitian ini bertujuan untuk mengamati model peningkatan bisnis melalui kinerja K3 yang dikembangkan dari standar operasi, komunikasi, kompetensi, identifikasi bahaya dan komitment manajemen. Komitmen menginisiasi analisa risiko untuk sumber pengembangan standarisasi, komunikasi dan kompetensi dalam mencapai kinerja K3. Kontraktor menjalankan proyek pembangunan kantor pemerintah daerah di Lampung. Studi ini memperoleh sampel 100 responden dari populasi 124 personil. Aplikasi PLS dipakai untuk memproses data dalam mendapatkan arah dan besaran pengaruh variabel. Komitmen K3 memberikan pengaruh 0.587pada HIRADC darinya mempengaruhi Standarisasi, Kompetensi dan Komunikasi pada nilai 0.704, 0.450 dan 0.300. Ketiga variabel secara simultan mempengaruhi Kinerja K3 masing-masing pada nilai 0.540, 0.065 dan 0.116. Kinerja K3 mempengaruhi Kinerja bisnis pada besaran 0.384.Kata kunci: Hazard identification; ohs performance; business performance; competency; communication; management commitment
ANALYSIS OF BRAND EQUITY ON BUYING DECISION OF SACHETED ADEM SARI ON PT. ENESIS INDONESIA IN PALEMBANG Zarwin, Zarwin; Sri Hartono
Dinasti International Journal of Digital Business Management Vol. 1 No. 2 (2020): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (464.342 KB) | DOI: 10.31933/dijdbm.v1i2.135

Abstract

This study aims to Analysis of Brand Equity on Buying Decision of Sacheted Adem Sari On PT. Enesis Indonesia in Palembang by measuring indicators that influence the Brand Equity variable, Consumer Decision. The population in this study are consumers who have consumed Adem Sari refresher at least 1 time based on their own decision with an age range of 19 to 50 years, so that 96 respondents were obtained to become the sample of this study. The primary data collection method is in the form of a questionnaire using a Likert scale. Data analysis methods used are validity test, reliability test, t test, f test, coefficient of determination, correlation between dimensions and multiple linear regression analysis. Based on the results of data analysis, it shows that the brand equity variable partially and simultaneously has a positive and significant influence on the purchasing decision of Adem Sari Sachet Products.
The Clinical Information System That Effects The Patients' Satisfaction Of The Healthcare Services Sri Hartono; Yanto Ramli; Rina Astini; C. Catur Widayati; Anees Janee Ali
Jurnal Manajemen Vol. 28 No. 1 (2024): February 2024
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v28i1.1463

Abstract

This research intends to understand and investigate how to increase patients' satisfaction by implementing the clinical information system and by looking at the service quality, green environment, and patients' perceptions to provide better patient satisfaction concerning healthcare services. The data collection is done through the distribution of questionnaires in Jakarta, Indonesia. This research is based on descriptive and verification methods; the sample is determined through Purposive Sampling, and the method analysis technique is Partial Least Square (PLS). The research results show that patients' perception significantly influences clinical system information compared to quality services and a green environment to achieve patient satisfaction. Healthcare clinics need to implement the clinical system information to assist the healthcare workers in providing quality patient services.
The Role of Trust as a Mediator of Web Quality Perception, Risk, Reputation on The Intention to Repurchase Garuda Indonesia Ticket Online Wijoseno, Aryo; Hartono, Sri
Dinasti International Journal of Digital Business Management Vol. 6 No. 2 (2025): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i2.4119

Abstract

This study seeks to empirically investigate the factors influencing online repurchase intention for Garuda Indonesia's domestic airline tickets, with trust serving as a mediating variable. The study encompassed 201 participants, predominantly Millennials and Gen Z, who acquired tickets through Garuda Indonesia's official website or online travel agencies (OTAs). Data were analyzed with PLS-SEM. The results indicate that performance expectancy, information quality, perceived ease of use, and reputation have a favorable and significant effect on online repurchase intention. Trust also positively affects online repurchase intention. Nonetheless, trust does not facilitate the connections between design quality and perceived risk regarding online repurchase intention. Furthermore, design quality and perceived risk exhibit no significant direct consequences. These insights provide strategic implications for improving the effectiveness, efficiency, and competitiveness of Garuda Indonesia's digital platforms in the local market.  
Analysis of Consumer Buying Behavior at the East Bekasi Regional Pharmacy Leonard Parsaoran, Edward; Hartono , Sri
Journal of World Science Vol. 2 No. 8 (2023): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v2i8.407

Abstract

This research is motivated by consumer behavior patterns in purchasing medicine at pharmacies. The variables used in this study include price, service quality, purchase decisions, and consumer trust as a mediator. The purpose of this research is to understand and analyze consumer purchasing behavior of medicine at pharmacies in the East Bekasi area. The methodology employed in this study is quantitative research with causal explanation. Data collection techniques involve distributing questionnaires. Meanwhile, the sampling technique utilizes a non-probability sampling design with purposive sampling. Data processing involves Structural Equation Modeling (SEM) using the SmartPLS software version 3.3.7 and includes 138 respondents. Based on the testing and analysis results, it can be concluded that consumer trust mediates price and service quality, consequently exerting a positive and significant influence on the purchase decisions of medicine at East Bekasi Pharmacy. The implications of this research are expected to contribute as information for entrepreneurs and managerial implications that can be practically applied within companies, particularly in determining marketing strategies by managing internal and external factors to enhance sales. Moreover, it also holds theoretical implications in the academic field with the hope of generating new theories.
ANALYSIS OF SATISFACTION OF NATIONAL HEALTH INSURANCE JKN PARTICIPANTS THROUGH QUALITY OF MOBILE SERVICES AND CONFIDENCE MEDIATED BY DECISION TO CHOOSE MOBILE JKN SERVICE ON BPJS KESEHATAN OF PEKANBARU Fitria Ichsani; Sri Hartono
Dinasti International Journal of Education Management And Social Science Vol. 1 No. 3 (2020): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i3.145

Abstract

The purpose of this study is to find out how Analysis of Satisfaction of National Health Insurance JKN Participants through Quality of Mobile Services and Confidence Mediated by Decision to Choose Mobile JKN Service on BPJS Kesehatan of Pekanbaru, by measuring indicators that influence variables service quality, trust, decision and satisfaction. This research applies a descriptive research design using survey methods. Sampling uses certain criteria where the respondent is a health insurance participant as a sampling technique. This study was tested using the structural equation modeling (Lisrel) approach to test the significance of the significance of the overall model and predetermined pathway. The findings show that mobile service quality variables have a positive and significant effect on decisions, trust variables have a positive and significant effect on decisions, decision variables have a positive and significant effect on participant satisfaction, mobile service quality variables have a positive and significant effect on satisfaction and trust variables have a positive and significant effect on participant satisfaction.
Market-Based Dynamic Capability Model with the Role of Government as Mediator for the Sustainability of SME Enterprises South Meruya, West Jakarta Sonny Indrajaya; Tine Yuliantini; Suprapto; Nia Kusuma Wardhani; Winda Widianty; Sri Hartono; Zikri Muhammad; Muhamad Maizar
Jurnal Pengabdian Masyarakat Vol. 7 No. 1 (2026): Jurnal Pengabdian Masyarakat
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpm.v7i1.2986

Abstract

Purpose: To examine how market-based dynamic capabilities influence SME sustainability in South Meruya, West Jakarta, emphasizing the mediating role of government support. Method: A conceptual model grounded in Resource-Based and Market-Based View theories was tested using questionnaire data from 25 SMEs, analyzed via Structural Equation Modeling (SEM). Practical Applications: Findings inform targeted training programs and policy frameworks that strengthen SMEs' adaptive capacity, export orientation, and responsiveness to sustainability demands through enhanced market-based knowledge and resource integration. Conclusion: Dynamic capabilities are effectively cultivated when SMEs strategically align market-oriented resources, capabilities, and knowledge within volatile, competitive environments, with government support critically mediating these relationships to foster long-term business sustainability.
Penguatan Kapasitas UMKM Melalui Proses Bisnis dan Rantai Pasok Berkelanjutan di Kademangan: Pengabdian Agustinus Hariadi Djoko Purwanto; Tukhas Shilul Imaroh; Sri Hartono; R. Eddy Nugroho
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 4 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 4 April - Juni
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i4.7085

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan kapasitas pelaku usaha mikro, kecil, dan menengah (UMKM) melalui pelatihan proses bisnis dan rantai pasok berkelanjutan di Kelurahan Kademangan, Kota Tangerang Selatan. Permasalahan yang melatarbelakangi kegiatan adalah masih terbatasnya pemahaman pelaku UMKM mengenai dokumentasi proses bisnis, pengelolaan pemasok dan persediaan, pengaturan keuangan, pemanfaatan teknologi informasi, serta integrasi prinsip keberlanjutan dalam aktivitas usaha. Metode kegiatan menggunakan pendekatan partisipatif melalui tahap persiapan, pelaksanaan pelatihan, diskusi interaktif, dan evaluasi menggunakan kuesioner skala Likert. Peserta kegiatan berjumlah 26 pelaku UMKM. Hasil kegiatan menunjukkan bahwa peserta didominasi perempuan sebanyak 23 orang dan berpendidikan SMA sebanyak 16 orang. Mayoritas usaha bergerak pada bidang makanan dan dikelola sebagai usaha milik sendiri. Permasalahan dominan yang dihadapi peserta adalah keterbatasan dana atau pembiayaan, keterampilan pengaturan keuangan, dan kebutuhan pelatihan pengembangan usaha serta teknologi informasi. Evaluasi pelatihan menunjukkan mayoritas peserta memberikan skor setuju dan sangat setuju terhadap kesesuaian materi, manfaat pelatihan, kemudahan pemahaman, fasilitas, serta pelaksanaan kegiatan. Kegiatan ini berkontribusi pada peningkatan literasi manajemen operasional UMKM dan memberikan dasar bagi pendampingan lanjutan dalam penerapan proses bisnis, rantai pasok, dan praktik usaha berkelanjutan.
The Influence of Product Quality, Brand Image and Promotion on Financing Decision with Customer Interest as Mediating Variable Rusmiyati Rusmiyati; Sri Hartono
Journal of Consumer Sciences Vol. 7 No. 1 (2022): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.7.1.20-33

Abstract

The competition of consumer finance companies is increasing. This condition is beneficial for consumers due to many choices from finance companies. This study was structured to analyze the effect of brand image, product quality, and promotion on financing decisions mediated by customer interest. The population was customers of company XXY of 2.810 people in Jabodetabek, with a total sample of 130 respondents selected using simple random sampling. Data analysis applied Partial Least Square (Smart-PLS) version 3.0. The results proved that brand image, product quality, and promotion had a positive and significant impact on customer interest and financing decisions. In addition, it is concluded that customer interest can mediate the influence of brand image, product quality, and promotion on customer financing decisions. Therefore, it is recommended that the company prepare customer education steps regarding the benefits or benefits obtained if they decide to use the company as a means of financing.
The Antecedents of Intention to Use Telemedicine Fitri Kinasih Husnul Khotimah; Idqan Fahmi; Sri Hartono
Journal of Consumer Sciences Vol. 7 No. 2 (2022): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Social and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.7.2.97-115

Abstract

The Covid-19 pandemic has accelerated the adoption of technology in various sectors, one of which is the healthcare industry. Telemedicine users increased during the Covid-19 pandemic, but only 10% of Indonesia's population. This study aims to analyze the factors influencing the intention to use telemedicine. This research uses a descriptive quantitative method. The sampling technique used non-probability sampling with a voluntary sampling technique. Data analysis applied Structural Equation Modeling using LISREL version 8.8. Data were obtained from 225 respondents in Greater Jakarta and Greater Bandung from January to March 2022, but only 192 were included in the analysis. The results showed that the intention to use telemedicine was directly influenced by attitude (A) and indirectly influenced by interrelated variables such as trust (T), perceived ease of use (PEU), perceived usefulness (PU), information quality (IQ), service quality (SrQ), and system quality (SQ). Implications that telemedicine service providers can apply to increase the use of telemedicine are to create the best experience, user friendly, provide complete information, and increase the reliability of information systems.
Co-Authors Agustinus Hariadi Djoko Purwanto Anees Janee Ali Christina Catur Widayati Fitri Kinasih Husnul Khotimah Fitria Ichsani Idqan Fahmi Leonard Parsaoran, Edward Muhamad Maizar Nia Kusuma Wardhani R. Eddy Nugroho Rina Astini Rusmiyati Rusmiyati Sonny Indrajaya Suprapto Tine Yuliantini Tukhas Shilul Imaroh Wijoseno, Aryo Winda Widianty Yanto Ramli Zarwin, Zarwin Zikri Muhammad