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All Journal Journal of Indonesian Tourism and Development Studies Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Tourism Scientific Journal JURNAL HOSPITALITI DAN PARIWISATA Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmu Pariwisata Hospitaliti
Bet El Silisna Lagarense, Bet El Silisna
Politeknik Negeri Manado
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Hospitaliti

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ANALISIS REVIEW ONLINE TERHADAP REPUTASI HOTEL NOVOTEL GOLF RESORT AND CONVENTION CENTER MANADO Bet El Silisna Lagarense; Mita Takaendengan; Aldi B.K.T Kaunang
Jurnal Hospitaliti Vol. 3 No. 2 (2024): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

One of the advancements in technology is the internet. Internet services can be accessed freely from anywhere and anytime with a website. By utilizing a website or application, one of the benefits is helping us find information quickly. Online reviews, as part of internet usage, are systems often integrated into applications and websites. These reviews are very helpful for prospective customers to assess product quality accurately. By examining guest reviews, potential customers can evaluate how good the products or services of a company are. Qualitative research, which is descriptive and emphasizes analysis, process, and meaning from the subject's perspective, is highlighted in this study. It uses a theoretical basis as a guide to ensure the research focus aligns with real-world facts. Unlike quantitative methods, qualitative research produces findings that cannot be obtained through statistical procedures or measurement methods. Based on the author's analysis, online reviews significantly impact a hotel's reputation. This study aims to answer the research question on "online review analysis of the reputation of the hotel Novotel Golf Resort and Convention Center Manado." The results indicate that several applications show negative reviews about the hotel, affecting its reputation and reducing customer interest in staying there. 
KOORDINASI OPERASIONAL DALAM LAYANAN F&B HOTEL: STUDI EMPIRIS PADA HOTEL IBIS MANADO CITY CENTER BOULEVARD Lagarense, Bet El Silisna; Walansendow, Agustinus; Wijanarko, Sony; Lagarense, Jeskrispen
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to analyze operational coordination within the Food and Beverage (F&B) Service at the Ibis Manado City Center Boulevard Hotel Restaurant, focusing on the factors influencing effective staff coordination. The research addresses the responsibilities, duties, as well as the inhibiting and supporting factors affecting daily work coordination. The literature review covers theories on restaurants and their types, definitions of coordination, as well as the roles, skills, personality traits, and work motivation relevant to F&B Service personnel. A qualitative method was employed, using observation and documentation for data collection, and data analysis was conducted through data reduction, presentation, triangulation, and conclusion drawing. Findings reveal that inadequate coordination skills contribute to poor staff communication, negatively impacting professionalism in service operations. A case study at the hotel restaurant highlights coordination issues and identifies managerial aspects that require attention by F&B management. The study concludes that coordination skills are essential for enhancing professionalism and operational effectiveness. It is recommended that all F&B Service staff actively engage in continuous coordination to maintain effective communication and achieve shared organizational goals. Keywords: Coordination, Communication, Skills, Responsibility
PENERAPAN STANDAR HYGIENE DAN SANITASI DALAM OPERASIONAL DAPUR HOTEL: STUDI KASUS F&B PRODUCT HOTEL ARYADUTA MANADO Walansendow, Agustinus; Lagarense, Bet El SIlisna; Lagarense, Helni Desty Yanice
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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The implementation of hygiene and sanitation standards is a crucial aspect of hotel kitchen operations, particularly in the Food and Beverage (F&B) Product Department. These practices include maintaining the cleanliness of kitchen equipment, ensuring hygienic behavior among kitchen staff, and handling food ingredients safely and properly. This study aims to analyze the application of hygiene and sanitation standards in food production processes and to identify key factors that must be considered to produce high-quality and safe food products. This research employs a descriptive qualitative approach, with data collected through direct observation, interviews, and documentation. The findings reveal that some staff members in the F&B Product Department of Aryaduta Hotel Manado have not fully implemented proper hygiene and sanitation standards during food processing. Several hygiene procedures are still neglected in daily kitchen operations, although some staff have shown good adherence to these standards. These findings highlight the need to improve compliance with hygiene and sanitation procedures to ensure the quality and safety of food served to hotel guests. Keywords: hygiene and sanitation, product quality, hotel kitchen, F&B kitchen
Co-Authors Agu, Chrisanta Disteni Agustinus Walansendow agustinus walansendow Aldi B.K.T Kaunang Andih, Deisy C Angsana, Jesel Erlangga B Bawole, Merryany Theovanny Caroles, Krisliana Putri Ema Darael, Jane Djamali, Radjab Gumolili, Youdy Joseph Hendrik Kamagi, Jongky Wuner Karawuan, Maykel A.J Kondoj, Telly Hetty Isye Lagarense, Helni Desty Yanice Lagarense, Jeskrispen Langi, Madeleine P.V Lumare, Mercy Ariane Mantjari, Josua Mex U. Pesik Mex Usmeny Pesik Mita Takaendengan Moon, Helena Mozes, Exsel Nelson Alexander Oktavianus Lintong Pangemanan, Jemmy Rudolf Pangkey, Stevie Pesik, Mex Usmeni Polii, Bernadain D. Ponto, Britza Kenzi Rauf, Fitriani Fiany Ruslani, Ruslani Sangari, Fonny Tangkau, Kezia Waya Tombeg, Marthen Tongko, Tesya Tiara Towoliu, Benny I Tulandi, Dea Fitri Warroka, Margaretha N Wewengkang, Silvana A Wijanarko, Sony