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All Journal Journal of Indonesian Tourism and Development Studies Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Tourism Scientific Journal JURNAL HOSPITALITI DAN PARIWISATA Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmu Pariwisata Hospitaliti
Bet El Silisna Lagarense, Bet El Silisna
Politeknik Negeri Manado
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Hospitaliti

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ANALISIS REVIEW ONLINE TERHADAP REPUTASI HOTEL NOVOTEL GOLF RESORT AND CONVENTION CENTER MANADO Bet El Silisna Lagarense; Mita Takaendengan; Aldi B.K.T Kaunang
Jurnal Hospitaliti Vol. 3 No. 2 (2024): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

One of the advancements in technology is the internet. Internet services can be accessed freely from anywhere and anytime with a website. By utilizing a website or application, one of the benefits is helping us find information quickly. Online reviews, as part of internet usage, are systems often integrated into applications and websites. These reviews are very helpful for prospective customers to assess product quality accurately. By examining guest reviews, potential customers can evaluate how good the products or services of a company are. Qualitative research, which is descriptive and emphasizes analysis, process, and meaning from the subject's perspective, is highlighted in this study. It uses a theoretical basis as a guide to ensure the research focus aligns with real-world facts. Unlike quantitative methods, qualitative research produces findings that cannot be obtained through statistical procedures or measurement methods. Based on the author's analysis, online reviews significantly impact a hotel's reputation. This study aims to answer the research question on "online review analysis of the reputation of the hotel Novotel Golf Resort and Convention Center Manado." The results indicate that several applications show negative reviews about the hotel, affecting its reputation and reducing customer interest in staying there. 
KOORDINASI OPERASIONAL DALAM LAYANAN F&B HOTEL: STUDI EMPIRIS PADA HOTEL IBIS MANADO CITY CENTER BOULEVARD Lagarense, Bet El Silisna; Walansendow, Agustinus; Wijanarko, Sony; Lagarense, Jeskrispen
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to analyze operational coordination within the Food and Beverage (F&B) Service at the Ibis Manado City Center Boulevard Hotel Restaurant, focusing on the factors influencing effective staff coordination. The research addresses the responsibilities, duties, as well as the inhibiting and supporting factors affecting daily work coordination. The literature review covers theories on restaurants and their types, definitions of coordination, as well as the roles, skills, personality traits, and work motivation relevant to F&B Service personnel. A qualitative method was employed, using observation and documentation for data collection, and data analysis was conducted through data reduction, presentation, triangulation, and conclusion drawing. Findings reveal that inadequate coordination skills contribute to poor staff communication, negatively impacting professionalism in service operations. A case study at the hotel restaurant highlights coordination issues and identifies managerial aspects that require attention by F&B management. The study concludes that coordination skills are essential for enhancing professionalism and operational effectiveness. It is recommended that all F&B Service staff actively engage in continuous coordination to maintain effective communication and achieve shared organizational goals. Keywords: Coordination, Communication, Skills, Responsibility
PENERAPAN STANDAR HYGIENE DAN SANITASI DALAM OPERASIONAL DAPUR HOTEL: STUDI KASUS F&B PRODUCT HOTEL ARYADUTA MANADO Walansendow, Agustinus; Lagarense, Bet El SIlisna; Lagarense, Helni Desty Yanice
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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The implementation of hygiene and sanitation standards is a crucial aspect of hotel kitchen operations, particularly in the Food and Beverage (F&B) Product Department. These practices include maintaining the cleanliness of kitchen equipment, ensuring hygienic behavior among kitchen staff, and handling food ingredients safely and properly. This study aims to analyze the application of hygiene and sanitation standards in food production processes and to identify key factors that must be considered to produce high-quality and safe food products. This research employs a descriptive qualitative approach, with data collected through direct observation, interviews, and documentation. The findings reveal that some staff members in the F&B Product Department of Aryaduta Hotel Manado have not fully implemented proper hygiene and sanitation standards during food processing. Several hygiene procedures are still neglected in daily kitchen operations, although some staff have shown good adherence to these standards. These findings highlight the need to improve compliance with hygiene and sanitation procedures to ensure the quality and safety of food served to hotel guests. Keywords: hygiene and sanitation, product quality, hotel kitchen, F&B kitchen
IMPLEMENTASI KULINER TRADISIONAL MINAHASA SEBAGAI UNIQUE SELLING POINT DALAM PENINGKATAN DAYA SAING HOTEL: STUDI KASUS ROGERS HOTEL MANADO Agustinus Walansendow; Bet El Silisna Lagarense; Jeskrispen Lagarense
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study examines strategies for utilizing Minahasan traditional cuisine as a unique selling point (USP) to enhance the competitiveness of Rogers Hotel Manado. As a four-star hotel strategically located in the center of Manado City, Rogers Hotel faces intense competition from similar hotels offering standard facilities and services. Minahasan traditional cuisine, rich in flavor and cultural value, possesses significant potential as product differentiation that can create unique experiences for guests. This research employs a qualitative method with a case study approach through in-depth interviews with Rogers Hotel management, executive chef, food and beverage department staff, and hotel guests. Data was also collected through direct observation of kitchen and restaurant operations, as well as documentary studies of menus, marketing strategies, and guest satisfaction data. The findings reveal that Rogers Hotel has integrated Minahasan traditional cuisine through breakfast buffets featuring local specialties, signature dishes in the restaurant, and Minahasan-themed culinary events. This implementation has positively impacted the hotel with a 15% increase in occupancy rate during specific periods, improved guest satisfaction particularly among international tourists, and strengthened brand image as a hotel that promotes local wisdom. Success factors include management commitment, partnerships with local suppliers, chef competency in preparing traditional dishes to international standards, and promotional strategies through social media and collaboration with travel agents. Challenges encountered include taste standardization to maintain authenticity while meeting international guest preferences, continuity of quality ingredient supply, and educating guests about Minahasan culinary philosophy.
POTENSI DAN TANTANGAN PENGEMBANGAN INDUSTRI MICE DI SULAWESI UTARA: ANALISIS DAYA SAING DESTINASI Bet El Silisna Lagarense; Tedy Valens Silape; Sri Martini; Jelly Netty Sendow
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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The MICE (Meeting, Incentive, Convention, and Exhibition) industry has become a strategic tourism segment in driving regional economic growth. This research aims to analyze the potential and challenges of MICE industry development in North Sulawesi and examine destination competitiveness within the context of national and regional MICE markets. North Sulawesi possesses geographical advantages as the gateway to Eastern Indonesia, supported by adequate hotel infrastructure and international accessibility through Sam Ratulangi International Airport. However, MICE development in this region still faces various challenges including limited large-capacity convention venues, suboptimal stakeholder coordination, and restricted destination promotion. Employing a qualitative descriptive analysis approach and destination competitiveness assessment, this research identifies key factors affecting MICE development in North Sulawesi. The findings indicate that although North Sulawesi has significant potential in tourism attractions, culture, and regional connectivity, a comprehensive development strategy is required encompassing MICE infrastructure enhancement, human resource capacity building, and synergy among government, hospitality industry, and business operators. This research is expected to provide strategic recommendations for sustainable MICE industry development in North Sulawesi.
Co-Authors Agu, Chrisanta Disteni Agustinus Walansendow Agustinus Walansendow agustinus walansendow Aldi B.K.T Kaunang Andih, Deisy C Angsana, Jesel Erlangga B Bawole, Merryany Theovanny Caroles, Krisliana Putri Ema Darael, Jane Deby Cnristiyani Sendow Djamali, Radjab Gumolili, Youdy Joseph Hendrik Jelly Netty Sendow Jeskrispen Lagarense Kamagi, Jongky Wuner Karawuan, Maykel A.J Kondoj, Telly Hetty Isje Kondoj, Telly Hetty Isye Lagarense, Helni Desty Yanice Lagarense, Jeskrispen Langi, Madeleine P.V Lumare, Mercy Ariane Manadake, Florensia Grifit Junior Mantjari, Josua Mex U. Pesik Mex Usmeny Pesik Mita Erdiaty Takaendengan Mita Takaendengan Moon, Helena Mozes, Exsel Nelson Alexander Oktavianus Lintong Pangemanan, Jemmy Rudolf Pangkey, Stevie Pesik, Mex Usmeni Polii, Bernadain D. Ponto, Britza Kenzi Rauf, Fitriani Fiany Rengkuan, Vigilia A.M Ruslani, Ruslani Sangari, Fonny Sinolungan, Linda Sri Martini Sri Soeyati Tangkau, Kezia Waya Tedy Valens Silape Tombeg, Marthen Tongko, Tesya Tiara Towoliu, Benny I Tulandi, Dea Fitri Warroka, Margaretha N Wewengkang, Silvana A Wijanarko, Sony