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Journal : Journal of Innovation Research and Knowledge

EFFECT OF LECTURER SERVICE QUALITY AND INFRASTRUCTURE QUALITY ON STUDENT SATISFACTION Sudirman Sudirman; Taryana Taryana; Yayuk Suprihartini; Ervina Maulida; Saut Maruli Tua Pandiangan
Journal of Innovation Research and Knowledge Vol. 2 No. 9: Februari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v2i9.5022

Abstract

The purpose of this research is to analyze effect of lecturer service quality and infrastructure quality on student satisfaction. The type of research used is descriptive quantitative research. Population in this study are Private Higher Education Students in Medan City in 2023. However, because the official data for Private Higher Education Students in Medan City in 2022 is difficult to find, sample is taken randomly using snowball sampling technique. So sample in this study are 60 Private Higher Education Students in Medan City. The data analysis technique in this study used a partial (t) test. The results of the study show that lecturer service quality has a significant effect on student satisfaction. Infrastructure quality has a significant effect on student satisfaction.
EFFECT OF COMPETENCE AND DISCIPLINE ON EMPLOYEE PERFORMANCE AT THE EDUCATION OFFICE Sudirman Sudirman; Gergonia P Ohoiledwarin; Rachma Yuliana; Deddy Novie Citra Arta; Hartanto Hartanto
Journal of Innovation Research and Knowledge Vol. 2 No. 9: Februari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v2i9.5024

Abstract

The purpose of this research is to analyze effect of competence and discipline on employee performance at the Education Office. This type of research is correlational research. The sampling technique in this study is the census method or sampling using saturated sampling method. The population in this study are employees at the Education Office in Medan City, totaling 62 people, thus the total population being the research sample is 62 people. In this research plan, a survey method will be used and a questionnaire instrument technique will be used. Data analysis using multiple linear regression analysis. The results of the study show that competence has a positive and significant effect on employee performance at the Education Office. Discipline has a positive and significant effect on employee performance at the Education Office.